Customer Service Office Assistant
Resume:
Krista Bankhead
Fairfax, VA 22030
Email: **************@*****.***
Objective
My aim is to obtain a position in a medical setting that would further allow me to gain experience working with patients and medical
professionals in pursuit of a higher degree.
Summary of Qualifications
Over five years of experience in customer service field
Developed great communication skills
Experienced in cash handling and dropping of day deposits
Experience with Electronic Health Record (EHR)/Electronic Medical Record (EMR) software
Evaluation of patient records and scheduling appointments
Education
Bachelor of Arts May 2014
Major in Biology/ Pre-dental University of North Texas
Minor(s) in Chemistry and Spanish University of North Texas
Honors and Recognition
Five time winner of Staples Associate of the Month Award
HOSA [Health Occupations Students of America] 2007-2008
Dean’s List Fall 2009, Fall 2011, Spring 2012,
Summer 2013
Work Experience
Staples, North Richland Hills TX Customer Service/Cashier Hrs/Wk: 25 August 2007-August 2012
Experienced in cash management of high dollar volumes.
Provided great customer service to customers
Experienced in computer and phone skills, working in a fast and multi-tasking environment
Performed leadership role by training new hires
Performed customer returns and exchanges, and placed customer orders
Assisted in inventory management
Designed store displays based on planograms for our market segment
Completed receptionist duties by taking messages, filing receipts for orders, and contacting customers
Made outbound calls to inform customers about pick up orders placed through our webpage
Diffused high stress situations and helped with customer complaints
Dallas Ear Nose Throat (ENT), Dallas TX Office Assistant Hrs/Wk: 25 January 2013-April 2013
Scheduled patient appointments
Verified insurance benefits for patients
Took messages for physicians and clinical assistants
Filing patient records
Maintaining patient records
Performed general office maintenance
Received incoming/outgoing calls
Checked out patients at end of visit
Collected patient payments
Scanned patient records into system
Sent/received faxes
Retrieved patient records from other physician offices to schedule appointments
Filing and separating incoming faxes
Priscilla McCall’s, Lewisville TX Store Associate Hrs/Wk: 25-37 April 2013-August 2014
Assist customers with shopping needs
Daily cleaning duties such as sweeping, moping, cleaning the products, and general upkeep of store
Organizing products on shelves and racks
Product testing
Performing cashier duties such as working the register, accepting customer payments, etc.
Sending/receiving faxes and store phone calls
Performing inventory of products
Dressing store front mannequins
Fronting and facing the entire store
Responsible for store closing and perform financial record keeping for management
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