Customer Service High School

Veronica Castro

*** ***** ****** #** *** York, NY 10034 Mobile 929-***-****

*******@*****.***

Experience

NY State Correctional Facility, New York, NY September 2013- April 2014

Correctional Officer

Conduct searches of inmates and their surroundings to ensure no illegal item was kept

Perform security observation duties and responded to emergencies

Restrain and control offenders as and when necessary

Supervise offenders while eating, sleeping and working

Supervise offenders while commuting them from one place to another

Perform paperwork and maintain accurate accountability for all paperwork

Conduct facility count throughout different times of the day

Prepare and maintain forms and reports

Fegs We Care, New York, NY February 2007- September 2013

Patient Care Specialist / Project Assistant

Meet and Greet Clients

Conduct program orientation sessions with new clients

Coordinate client in-take and other necessary referrals

Scan and update medical records

Managing the medical service continuum for all participants

Ensuring that all registered clients are assigned to accordingly

Serve as a client advocate during the Phase I and/or Phase II process

Ensuring the completion of all necessary assessments are done in a timely manner

Assisting clients with CASAC and DV Referral’s

Keeping track at all times of how many clients have been registered, whether there are any delays during the process and scheduling follow-ups

Assisting Manager in all administrative and operational duties

GATT Communications, New York, NY September 2004- June 2005

Administrative Assistant

Handle multiple phone lines and transferred calls

Ship out packages via Ups, Federal Express, DHL

Schedule meetings and set up travel arrangements

Maintain inventory of office supplies and equipment

Sort and distribute incoming mail

Maintain control of petty cash, employee assistance

Accounts Payable, Invoicing, Create Purchase Orders

Provide administrative support to human resource department

Maintain employee assistance and vacation record

Skills

Proficient in Microsoft Office, Excel and Word

Fluent in English/Spanish

Strong written and verbal communication, interpersonal, customer service skills

Ability to work well independently as well as part of a team

Good organizational, time management,problem solving-skills and ability to work accurately

Skills sufficient to maintain productivity in a fast – paced environment undergoing organizational changes

Education

Edward A.Reynolds High School, New York, NY September 1999- June 2005

High School Diploma

Metropolitan College Of New York, New York, NY September 2011-

Candidate for Bachelors in Business Administration

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