Accounting/Bookkeeping
Resume:
CYNTHIA M. RAITZ
Long Beach, CA *****
*******@*****.***
O BJECTIVE :
Dedicated Bookkeeper with over 13 years of accounts payable, accounts receivable, data entry and office administration. Accurate and
organized professional with strong problem solving skills, extraordinary attention to detail, and willingness to go above and beyond the
job description. Fast learner with proven adaptability to new technologies and applications
EXPERIENCE:
Brasstech Inc, Santa Ana, CA Temporary Assignment 9/2013- 5/2014
Accounting/Assist Manager -Credit and Collection Department
• Reviewed open accounts for collection efforts and collect client payments in accordance with payment due
dates/terms.
• Made high-volume, outbound collection calls
• Resolve A/R account issues with customers, follow up on payment discrepancies
• Credit Cards and Collections in high volume.
United Health Care, Cypress, CA
Part D -Appeals Coordinator / Part C- Appeals and Grievances Case Coordinator 12/2012- 9/2013
• Responsible for providing expertise or general support to teams in reviewing, researching, investigating,
negotiating and resolving all types of appeals and grievances.
• Communicates with appropriate parties regarding appeals and grievance issues, implications and decisions.
• Analyzes and identifies trends for all appeals and grievances.
• Research and resolve written Department of Insurance complaints and complex or multi-issue provider complaints
submitted by consumers and physicians/providers.
o Determine if case requires creation of multiple complaint records
o Determine if representative/appellant is authorized party
o Determine if complaint is valid (filed within established guidelines)
o Forward documents for translation
• Locate and interpret information from a number of databases
o Enter data into workflow tool/database
o Gather documents from various systems and add to image repository
• Generate outbound correspondence using pre-approved template
• Initiate outbound phone calls as needed
• Ability to meet established productivity, schedule adherence, and quality standards
Pier Pass, Long Beach CA Temporary Assignment 10/2011-03/2012
A/R and Collections
• Reviewed open accounts for collection efforts and collect client payments in accordance with payment due
dates/terms.
• Made high-volume, outbound collection calls
• Resolve A/R account issues with customers, follow up on payment discrepancies
• Post cash application
Bright Now Dental, Santa Ana, CA 03/2008-07/2011
Bookkeeper- A/R
• Accurately post a high volume of patient and insurance payments (Cash, Checks, ACH and EFT)
• Analyze balances and correct discrepancies with a high level of accuracy, balance and close out each payment
batch and reconcile to bank deposits,
• Download, analyze and create Excel reports from bank remittances,
• Responsible for maintaining all pertinent back up to substantiate payment posting
• Resolve A/R account issues with customers, follow up on payment discrepancies, prepare and send
customer credit memos and monthly statements
• Collections, Charge backs, month end close, Credit on Hold
• Prepare batches of invoices for data entry, customer service, work with sales department and Manager
A/P:
• Full cycle accounts payable - 3-way matching, G/L account coding of invoices and expense reports, data entry and
filing.
• Worked with vendors and internal team to improve systems and resolve discrepancies.
• Check Runs weekly, Invoices with backup
West Washington Properties, Los Angeles, CA 11/2002 to 01/2006
Office Manager
• Answered all calls and takes messages for tenants, managers, and walk-in inquiries.
• Update weekly tenant reports, organization and communications skills, collector, complete control over all office
related task with no supervision, fast paced office environment and type letters to tenants. Checked background
for tenants, employees and work directly with the owners of the company.
Wells Fargo Bank, Los Angeles, CA 11/1994 to 01/2003
Cash Reconciliations Specialist
• Processed customer deposits into database using access.
• Verified cash and check deposits with different accounting programs MS excel.
• Received and record cash deposits from armored couriers.
• Prepared checks shipments hourly, and fast in using 10 key by touch, fast pace environment.
• Worked in the traps, batching area and inside the main vault.
Skills Summary
Bank Statements Financial Reconciliation Orientation & On-Boarding
Expense Reports Regulatory Compliance Training & Development
General Ledger Tax Laws Financial Reporting
Microsoft Office Deposit Processing Quickbooks & MAS 90
Weekly Payroll Human Resource Management Month End Closings
Customer Service Client Relations Credit and Collections
EDUCATION:
Charter college Online, CA
Associate of Arts (AA) in Accounting, in progress
Charter college Long Beach, CA
Diploma in Computerized Accounting
Bookkeeping Certificate
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