Customer Service High School

Joanne Green

*** **** ***** ********, ** ***** 646-***-**** *******@*****.***

Objective

To obtain a position using my skills and experiences that will allow room for growth and opportunity.

Skills Profile

- Knowledge of Microsoft word, PowerPoint, excel and internet.

- Quickly learn procedures/methods, self motivated, assertive and dependable.

- Effective communication skills both written and verbal.

- Excellent communication, interpersonal and organizational skills.

Employment History

AJ Squared Security, Security Officer 6/29/2011 Summer 2012

Union, NJ

- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensured security of doors,

windows and gates.

- Circulated among visitors, patrons, and employees to preserve order and protect property.

- Maintained large crowds and ensured visitors had proper identification for entry.

Reliable Direct Courier Messenger Services, Delivery Personnel 5/3/2005 3/1/2011

Manhattan, NY

- Executed daily operations of counting, inspecting and loading packages daily.

- Delivered packages unharmed and in a timely manner.

- Successful in lifting heavy loads(up to 50 pounds)

IDT Corporation, Customer Service Rep. 12/1/2002 1/1/2005

Newark, NJ

- Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments as well

as actions taken.

- Recommended improvements in products, packaging, shipping, service, billing methods and procedures to prevent

future problems.

- Resolved customer service and billing complaints by performing activities such as exchanging merchandise,

refunding money and adjusting bills.

Daffy’s, Cashier/ Sales Attendant 1/6/2002 8/22/2002

Manhattan, NY

- Issued receipts, refunds, credits and change due to customers.

- Received Payment by cash, check, credit cards, vouchers and automatic debits.

- Counted money in cash drawers at the beginning of shifts to ensure that mounts were correct and that there was

adequate change.

- Aided customers in locating merchandise also maintained fitting rooms.

E D U CAT I O N

National Career Institute Jersey

City, NJ

Medical Office Assistant/Medical Billing and Coding 05/2013-

08/2013

Unity High School

Manhattan, NY

High School Diploma

09/2001-06/2002

R E F E R E N C E S Available upon request

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