Customer Service Representative
Resume:
John W. Vinson Jr.
Personal 615-***-****
acfvhi@r.postjobfree.com
SUMMARY
I am a business professional who would like to secure a challenging position with an organization, where there is ample opportunity for growth and development of my skills.
HIGHLIGHTS
•10 years of experience providing customer and administrative support in fast paced environments
•Listen attentively and solve problems creatively to achieve win-win outcomes
EDUCATION
Microsoft Support
1995
Chattanooga State University Chattanooga, TN
EMPLOYMENT HISTORY
Customer Service Representative
2014 to present
CVS/CAREMARK
Nashville, TN
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Responsible for placing prescription refill orders and renewing prescriptions for members
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Meet quality performance metrics
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Enrolling new members into Medicare part D prescription drug plans
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Proficient with operating systems : MARx, MEDHOK, Facets, Fazal, Links, PeopleSafe, & Rxclaim
Executive House Keeper 2011 to 2013
Towne Place Suites Nashville, TN
•Responsible for cleaning and service assigned rooms or areas according to established standards and procedures
•Meets service quality standards that affect guest satisfaction
•Cleans, prepares and inspects guest rooms prior to guest occupancy
•Stocks and restocks room attendant carts and workstations with sheets, pillowcases, towels and all amenities
Customer Care Representative 2010 to 2012
Sprint/Xerox Nashville, TN
•Provided basic customer service for a high volume of primarily inbound telephone calls with the objective of selling new or additional products
•Conducted regular meetings with the team and provided them the latest reports regarding admissions
•Resolved return credit problems and answered billing questions
•Maintained records of accounts, schedule changes, product enhancements, and product pricing
Customer Care Representative 2007 to 2010
SunTrust Bank Nashville, TN
•Serve as a knowledge asset for SunTrust products, services, and policies
•Understand and empathize with the customer’s financial concerns
•Provided thoughtful suggestions through insight into current needs
•Engage in exceptional customer service through ethical sales solutions
•Identify referral opportunities and engage in attentive follow-through
REFERENCES
Available upon request
Contact this candidate