Customer Service Representative

John W. Vinson Jr.

**** ******* *****

Personal 615-***-****

***********@*****.***

SUMMARY

I am a business professional who would like to secure a challenging position with an organization, where there is ample opportunity for growth and development of my skills.

HIGHLIGHTS

•10 years of experience providing customer and administrative support in fast paced environments

•Listen attentively and solve problems creatively to achieve win-win outcomes

EDUCATION

Microsoft Support

1995

Chattanooga State University Chattanooga, TN

EMPLOYMENT HISTORY

Customer Service Representative

2014 to present

CVS/CAREMARK

Nashville, TN

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Responsible for placing prescription refill orders and renewing prescriptions for members

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Meet quality performance metrics

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Enrolling new members into Medicare part D prescription drug plans

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Proficient with operating systems : MARx, MEDHOK, Facets, Fazal, Links, PeopleSafe, & Rxclaim

Executive House Keeper 2011 to 2013

Towne Place Suites Nashville, TN

•Responsible for cleaning and service assigned rooms or areas according to established standards and procedures

•Meets service quality standards that affect guest satisfaction

•Cleans, prepares and inspects guest rooms prior to guest occupancy

•Stocks and restocks room attendant carts and workstations with sheets, pillowcases, towels and all amenities

Customer Care Representative 2010 to 2012

Sprint/Xerox Nashville, TN

•Provided basic customer service for a high volume of primarily inbound telephone calls with the objective of selling new or additional products

•Conducted regular meetings with the team and provided them the latest reports regarding admissions

•Resolved return credit problems and answered billing questions

•Maintained records of accounts, schedule changes, product enhancements, and product pricing

Customer Care Representative 2007 to 2010

SunTrust Bank Nashville, TN

•Serve as a knowledge asset for SunTrust products, services, and policies

•Understand and empathize with the customer’s financial concerns

•Provided thoughtful suggestions through insight into current needs

•Engage in exceptional customer service through ethical sales solutions

•Identify referral opportunities and engage in attentive follow-through

REFERENCES

Available upon request

Contact this candidate