Customer Service Technician

Tim Lang

Targeting a career in a technical field with opportunity and future growth

Bothell, WA

**********@*******.*** - 206-***-****

I am a very motivated outgoing person who thrives on hard work and a good challenge. I have spent many

years as a repair/diagnostic technician where I have utilized my abilities to manage time and my hard work

ethic as well as manage and mentor employees under my direct supervision. I have various advanced skills

in the technical field of diagnostics and repair of electrical and mechanical machinery and components not

limited to automobiles. I am interested in achieving a career with a company who values employees as well

as provides an employee with the opportunity to work hard and be successful. I enjoy working with my hands

as well as with my knowledge.

WORK EXPERIENCE

Technician

Toyota of Kirkland - Kirkland, WA - June 2014 to Present

Technician/Foreman

Toyota of Lake City - Seattle, WA - November 2012 to April 2014

Responsibilities

Repair of customer and dealer vehicles, dispatch work that is assigned to the team, monitor the status and

training of three employees on my team, work with management to ensure that company rules and safety

guidelines are adhered to, complete paperwork for closing and recommending of all workloads

Accomplishments

I was brought on board to take a team that had an extremely high policy (costing the dealership over a thousand

dollars each month due to misdiagnosis and improper repairs) and brought that policy down drastically by

increasing training and maintaining a constant line of communication.

Skills Used

Ability to read, understand and communicate clearly all instructions and directions, ability to think outside

the box and use quick thinking to repair vehicles and equipment the right way the first time, constant use of

diagnostic skills, electrical repairs including wiring soldering and diagnostics. Constant movement and quick

thinking.

Machinist Apprentice

S & J Engineering - Mukilteo, WA - July 2012 to October 2012

Machinist Apprentice where I learned to use milling machines to create, from schematics, requested parts from

various engineering firms. I Excelled at the position and after a couple months was able to fabricate needed

parts on my own with very little supervision.

Technician

Hyundai of Everett - Everett, WA - January 2012 to July 2012

Solely responsible for the diagnostics and repair of any and all customer and company vehicles assigned to

me. Achieved Certified Hyundai Technician level.

Network Lab Intern

Cascadia Community College - Bothell, WA - April 2010 to December 2011

Personally responsible for creating a new network design in the network lab classroom which involved the

physical and technical implementation of server systems and routing via Windows Server 2008 R2 active

directory.

● Worked through and aided in various helpdesk scenarios through classroom activities and personal

experiences.

● Researched and developed knowledge-base articles for Forefront TMG and Server Cluster design with

Hyper-V technology.

● Worked closely with mentor to administer Windows 7 and Windows Server 2008 R2 core and enterprise

Work Experience

Foreman/Technician

Toyota of Lake City - 2000 to 2010

Highly experienced in Diagnostics, System analysis, and problem resolution in closed environments including

electrical and mechanical systems

● Completed various Toyota technical training programs for certifications via University of Toyota including:

• Electrical Systems Diagnosis 1 and 2

• Engine Performance/Diagnosis

• Chassis and Electrical systems diagnosis and repair

• Brakes and Suspension systems diagnosis and repair

• Hybrid Vehicle repair modules

EDUCATION

A.A. in Network Administration program

Cascadia Community College - Bothell, WA

2010 to 2013

SKILLS

Team management, novice project management, IT, Networking, Client systems, hands on technician,

database, beginner programming, intermediate web design, strong communication skills, customer service,

research

AWARDS

National Leadership and Honor Society Invitation

January 2011

Received invitation to the National Leadership and Honor Society after maintaining a 3.9 GPA in college for

1 consecutive year.

Phi Thetta Kappa Member

March 2010

Awarded Membership to the Phi Thetta Kappa Organization through educational success

ADDITIONAL INFORMATION

I am a hard working person who is very capable of learning new things in a fast paced environment. I enjoy

working with others and have a very long list of past employers, professors and coworkers available for positive

references.

Contact this candidate