Customer Service Sales

Sonal Sule

Email: *********@*****.***

Administrative clerk with strong interpersonal and organizational skills with a keen ability to perform a

variety of tasks.

Summary

• Currently working as Administrative clerk at the Indian Consulate in Houston, TX.

• 1 1/2 years of experience in performing wide range of administrative and office duties in a

fast-paced environment.

• Experienced in dealing with sensitive information.

• 5 years of experience in Sales & Marketing.

• Developed & implemented sales promotions, coordinated with Company for tie-ups & joint

promotions.

• Excellent customer service and communication skills.

• Good understanding and real time experience with databases, servers and MS Office products

like MS Word, Excel and Power Point.

• Masters in Marketing Management.

Professional Employment

Title: Administrative clerk / Consular Services

Employer: Consul General of India, Houston TX

Duration: Nov 2011 – present.

• Worked under the supervision of the Consul General, Head of Chancery, and Vice-

Consul in respect of processing and issuance of the passports and tourist, business

visas.

• Performed sensitive data related tasks like issuance of birth certificates, death

certificates, power of attorney attestations.

• Performed general clerical duties like scanning, photocopying, faxing, mailing and

filing.

• Interacted with clients by attending front desk counter, checked documents, and

responded to enquiries.

• Exercised independent judgment as to the acceptability of applications and supporting

documentation.

• Interpreted and made recommendations on rules, regulations, guidelines, instructions

and procedures relating to the issue of passport, visa and miscellaneous services.

• Performed general accounting duties like revenue tally and reconciling of accounts

receivable.

• Generated various accounting related reports in custom report software.

• Responsible for sensitive data transfers between central and local servers.

• Performed local IT tasks like server back-ups.

• Completed tasks in timely manner and within applicable benchmarks.

Title: Account Manager

Employer: Next Gen Publishing Ltd.

Duration: May 2005 – July 2006

• Achieved advertising budgets (mainstream & classifieds) on monthly as well as yearly

basis.

• Co-coordinated with marketing staff, acted as liaison with clients and advertising

clients.

• Participated in industry related events, trade shows.

• Provided support for sales promotions on newsstand.

• Provided support for pagination, coordinated proactively with other centers of the

magazine division.

• Supervised payment collections.

• Trained Response and Senior Response Executives.

Significant Accomplishments

• Always achieved advertising budgets -110%.

Title: Senior Response Executive

Employer: Infomedia India Ltd.

Duration: Sep 2003 – May 2005

• Duties involved marketing and selling advertising space for ‘OVERDRIVE’(India’s

number one Car & Bike Magazine)

• Handled various sections including the prestigious ‘Pay n Park’ for ‘OVERDRIVE’.

• Responsible for growing the business by acquiring and developing relationships with

new and existing customers.

Title: Marketing Assistant

Employer: Mars Restaurants Pvt. Ltd.

Duration: March 2002 – August 2003

• Maintained databases of high profile clients.

• Handled customer loyalty program.

• Handled institution calls for brand promotion & tie-ups.

• Responsible for growing the business by acquiring and developing relationships with

new and existing customers.

• Conceptualized events for customer loyalty programs.

Title: Sales Administrator

Employer: Nilmac Special Marketing Pvt. Ltd.

Duration: May 2000 – February 2002

• Handled business development.

• Handled customer support.

• Coordinated with various departments.

Education

• MS in Marketing Management – University of Mumbai (Bombay)

Technical Skills

• Microsoft Office Suite – Word, Excel, PowerPoint and Access.

• Oracle database.

• Reports.

• Adobe Photoshop 5.5

• Flash 4,Directors 7,Dreamweaver 3

• Front Page, Html.

References

References and supporting documentation furnished upon request.

Contact this candidate