Human Resources Management

JEAN M. BROWN, SPHR

*** ******** **** ****: 484-***-****

Downingtown, PA 19335 *****.******@*****.***

Results-oriented Human Resources professional with a successful career including a n expertise in Human Resources

Management and IT Project Management Office. Employs effective team based management style to create successful,

high performance strategic partnerships. Excellent interpersonal skills and ability to interact with professionals of divers e

backgrounds, cultures, and at all levels.

Employee Relations Budget Planning & Forecasting

Recruiting Vendor Management

Employment Law Project Management

Training & Development Organizational Effectiveness

PROFESSIONAL EXPERIENCE

ALLIEDBARTON SECURITY SERVICES, Conshohocken, PA (2010 – present)

Manager, Corporate Human Resources

Reporting to: Director, Corporate Human Resources

Manage and implement Human Resource employment initiatives and programs to effectively support corporate and all

field operations for 65,000 employees in multiple states. Interact with all levels of employees and management in a

matrix management environment. Manage unemployment process resulting in a reduction of $17,000,000 of potential

liability per year.

Manage employment policies and processes compliance for corporate, field line management, field HR

Management and coordinators.

Manage company-wide unemployment compensation (10,000 - 12,000 claims annually), pre-employment testing,

and compliance processes and reporting.

Manage all exempt and support non-exempt employee personnel records, data compliance, onboarding of new

hires and existing employee status changes.

Assist in the development and maintenance of company-wide policies and procedures, including exempt, hourly,

and CA specific handbooks.

Partner with field management, Corporate IT and Finance Departments to assure key tools are implemented to

support process improvements/efficiencies and company financial objectives.

Responsible for HR SharePoint portal content and annual government EEO and Veterans reporting.

Manage a staff of HR professionals.

Entrepreneurial/Consulting (2 years)

ZAKBACK, INC., Malvern, PA, Sales Mgr., promotional marketing sales and service.

IMB SOLUTIONS, Downingtown, PA, Career and lifestyle management services.

LAMAR-LOGIC, LLC, Coatesville, PA, Director Business Development

QVC, INC., West Chester, PA – (12 years)

Director PMO& Information Technology Resource Management (6 years)

Reported to: Chief Information Officer

Led the project management and systems development life cycle activities for the Project Management Office, which

supported an IT project portfolio with a capital value of $48 M and an IT staff of 500 plus.

Collaborated with the CIO and his senior leadership team to develop and implement the project management process,

utilized by project managers to initiate, plan, execute, control and close projects. Managed a staff of three Project

Managers.

Managed the development, implementation and continual improvement of the customized object oriented analysis

and design methodology, which is critical to the successful execution of the IT Enterprise Architecture Five-Year

plan to move from legacy (Amdahl, Stratus, Cobol, etc.) to new technology (IBM Z-Series, WebSphere, Java,

etc.) and SOA Architecture.

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Designed and implemented production of the IT portfolio report, to align IT initiatives to the strategic priorities of

a $7B revenue generating company.

Managed development and enhancement of enterprise-wide, custom built and package, project and time tracking

system.

Responsible for Information Technology budgeting process as well as overseeing budget to actual tracking and

reporting.

Implemented Enterprise Microsoft Project time accounting system.

Sr. Corporate Human Resources Manager (6 years)

Reported to: Director, Corporate Human Resources

Strategic partner with Corporate and Site Business Leaders (CIO, Executive VP) in all aspects of planning, and people

management support for the following areas: Information Technology, QVC.com, Information Services and Market

Research & Sales Analysis. Served as employee advocate and management liaison for policy and procedure

interpretation. Managed a staff of three HR professionals.

Responsible for all technical, professional and internship staffing efforts. Representing a growth from 245 to 525

plus employees. Organize in-house job fairs and act as liaison with various universities, advertising agencies and

internet job boards.

Awarded the QVC True North Award by CIO for Excellence in Team Work.

Developed online recruiting efforts and candidate E-mail database to reduce hiring costs (50%) and increase

resume traffic.

Awarded the QVC President’s Award by CEO for envisioning and implementing a technical training program

(“CIO Fast Start”) for non-technical employee placement and development.

Assist with initiation of applicant tracking system, employee satisfaction survey and referral program.

Developed career path position descriptions as well as counsel all levels of employees on career planning and

employment issues.

Manage all aspects of performance appraisal process, administration of merit guidelines and employee relations in

providing accurate law and policy counseling to executive management team.

Facilitated QVC Excellence in Supervision program, new hire orientation & various Company training programs.

(Selecting the Best; Coaching & Feedback)

Liaison with Chester County Development Council and Technical Council committees community relations

ROSENBLUTH INTERNATIONAL, INC., Philadelphia, PA (5 years)

Senior Human Resources Specialist, Eastern Region U.S. & Canada

Responsible for corporate operations new office implementations (90-120 day start-up) recruiting, orientation, training,

benefit plans, career planning and performance management for eastern region of U.S. and Canada.

Provided accurate counsel to leaders to insure that legal and company HR requirements were met.

Maintained applicant flow and resume database.

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Phoenix – B.S. Business, Human Resource Management in progress

Ursinus College, Collegeville, PA – Human Resources Management curriculum

Gannon University, Erie, PA – studies related to Human Resources and Business Management

Certified Senior Professional in Human Resources (SPHR) – Society for Human Resource Mgt., 2012

Certificate – Center for Creative Leadership, Human Resources Management

Certificate in Labor Law Management, I.A.M.L., Washington, D.C.

Certificate of Study in Professional Human Resource Management, Villanova University

Memberships & Community Service

Society for Human Resource Management (SHRM)

Greater Valley Forge Human Resources Association, 2013 – 2014 Chair Employee Relations committee

Former Board Member and current volunteer, Home of the Sparrow, Exton, PA since 2009, Co-Chair Annual

5KRun, Committee member: Development Committee, Corporate Connections & Silent Auction (Support for

homeless and low income women and their children)

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