Customer Service Representative

Arabicasia Rollins

*** **** **** **. *************@***.***

Paterson, NJ 07504 973-***-**** {c}

Summary

I am a self-starter, detailed oriented individual with an abundant amount of customer service

background. In addition, I have excellent communication skills and possess the ability to work

well with all levels of management. I proficient with data and know how to work with

computers. Strive for one-call resolution of customer issues.

Professional Experience

Daughters of Miriam Nursing Home February 2012 – February 2014

. Wash, dress and feed the residents

. Make sure they stay active

. Main responsibility is to be a caregiver

ACS Cary December 2010 - Sep 2011

Call Center Customer Service Representative

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Increase the customer experience by providing information on new products, rate plans,

and services through up selling opportunities.

Demonstrate best judgment in the disbursement of adjustments and credits.

Target June 2009 - January 2010

Sales Associate

Responsible for organizing the men, women, and kids clothes.

Responsible for helping other team members out from time to time.

Provide great customer service throughout the whole store.

Organized and performed other duties when necessary.

Sears April 2008 - January 2009

Sales Associate

Responsible for opening and closing of the store (second key).

Pulling, organizing and displaying goods in the store.

Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced

store policies.

Education

Sports Business Academy Grad 2007

Major: Business Management

St. Augustine College January 2009-Sep 2011

Major: Sports Management and Business Marketing

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