Customer Service Sales

ALONZO WASHINGTON **** Woodlea Ave., Baltimore, MD 21206

********************@*****.*** cell # 443-***-****

BANKING AND MORTGAGE CAREER PROFILE

Seeking to build upon a broad based skill set; 10+ years of experience in Banking, Mortgage, Sales,

Underwriting, and Processing Training and Leadership roles.

Results oriented, focused, quality driven professional with extensive business and operational

experience. Good decision maker, organized powerful leader with exceptional communication skills.

Accomplished Trainer and Coach, demonstrates consistent achievement of objectives; strong team

lead with sales and service skills, and dedication to organizational goals. Successful Relationship builder

equipped with ability, skills and knowledge of operating aspects of the banking/mortgage industry:

Core Knowledge and Skill Areas:

Portfolio Management Senior Processor

Financial Analysis Team Leader Servicing Specialist

Developed System Compliance/Audit

PROFESSIONAL SUMMARY

Lane Leader/Crew Leader

Manhiem, Elkridge, MD 2012 to Present

. Identify and address missing vehicles, overflow areas, inoperable vehicles and other issues

. Maintain the run list indicating vehicles with no keys, late vehicle entries, and/or late number changes

. Respond to customer and dealer inquiries and concerns

. Coordinate and direct vehicle movement to maintain continuous flow of traffic to the block

. Oversee parking sold vehicles and re-parking non-sold vehicles

Loss Mitigation Analyst/Home Preservation Specialist

Wells Fargo, Baltimore, MD 2010 "2012

Set up review for analysis of borrower hardship package including such items as pay stubs, W-2's

and Tax information bank statements credit report and other forms of financial documents to determine

eligibility.

Determine workout options including loan modification, pre-foreclosure sale, deed in lieu

repayment plan, and forbearance agreement.

Provide concise written summary of the borrower's hardship and analysis of future ability to pay.

Completed fifteen loans daily, completed packages included: Work Rules, Credit, Caivs, financials,

Proof of income and a retention heirchy recommendation

Counsel borrowers on other alternative options to foreclosure, ie Short Sale, or Deed in lieu

. Home Service Specialist /Senior Processor

Mortgage Account Manager/MLO

Great Chesapeake Mortgage, Owings Mill, MD2008 " 2009

Worked with Processors and Brokers on process protocol in submitting and closing loans

Reviewed 3rd party reports, (appraisals, environmental and property reports)

Maintained active pipeline of FHA Wholesale loans; daily broker contact

Collected, reviewed incoming documents; cleared conditions according to authority level assigned.

Worked as team with Account Executive and Underwriter building strong broker relationships.

Maintained fifteen loan Pipe line

Account Executive/ MLO

Phoenix Financial, Baltimore, MD2007 " 2008

Provided system training to loan officers; serving as primary contact between broker and

operations.

Conducted formal presentations to brokers on new products and features.

Developed Projects for operations.

Solicited and serviced Mortgage brokers selling FHA/VA and Conventional A paper and other Sub-

Prime loan products

Team Leader / Underwriter/ Processor /MLO

Society Financial, Glen Burnie, MD2005 " 2007

Counseled Account Executives on underwriting guidelines and pricing models.

Provided new product training to customer service and administrative staff.

Communicated clearly and concisely with all management levels as well as with AE’s, Loan Officers,

Processors, Realtors, and Appraisers.

Trained and developed processors, providing direction and assistance on products and procedures.

Reviewed 3rd party reports (appraisals, condo certifications, property reports, lease agreements

Processed FHA streamline, VA and Conventional loans; DU/LP underwriting

Underwrote wholesale conventional Alt. A mortgage loans,and full documentation

Analyzed financial information, and assess risk decision residential mortgage loan

MLO/House MLO/Project manager

Provident Bank, Baltimore, MD 2002-2005

Increased sales production by ninety percent over previous year

Conducted training and monitoring ongoing production of project team members

Managed Initiative expectations, providing leadership and motivation in test environment.

Responsible for managing budget, planning, organization and implementation of incentive project

which significantly increased sales volume

EDUCATION AND TRAINING

Morgan State University, Bachelor of Science in Applied Psychology, 1993

Dale Carnegie Sales

Training Program/RMA Accounting Training/Management Training

Computer Experience: Excel, Microsoft Word, Outlook, Calyx Point, LPS, Contour, Encompass, DU/LP

Contact this candidate