Customer Service Sales

Terri Crawford

**** ********* ***, *** **** • Decatur, GA 30035 • 616-***-**** • ******@*********.***

_

SUMMARY OF QUALIFICATIONS AND EXPERIENCE

• Customer service • Knowledge of Word Office • Problem-solving

• Excellent communication • Detail-oriented

• Cashiering and banking • Researcher

• Highly organized • Multitasking/meet deadlines

Medical Assistant, Grand Rapids, MI (externship and P/T volunteer) 2002 to 2004

Greet patients, obtain vitals, interview reason for visit, administer injections, blood draws, assist

with minor surgical procedures, prescription call-ins, communication with insurance companies, filing

of medical records, and scheduling appointments.

JCPenney, Grand Rapids, MI – CSR catalog department (seasonal) 2002 to 2003

High-volume phone orders, return of merchandise, handled sales disputes to customer satisfaction,

and secured sales anywhere from $10,000-20,000 weekly, often exceeding expectation of goals.

D&W Market, Grand Rapids, MI – Cashier (P/T, seasonal) 1999 to 2000

Greeted customers and conducted cash, credit/debit card transactions, including gift cards/coupons.

Drew, Cooper & Anding, Grand Rapids, MI - Legal assistant/Secretary 1998 to 1999

Communication with clients, attorneys, court clerks, and judges; intake screening and negotiating fees,

scheduling and servicing depositions, court clerk transcript filings, time entries for client billing, travel

expenses, legal research, switchboard relief, and audiotape transcription.

CSI, Inc., Norcross, GA - Office manager/Insurance Transcriptionist 1994 to 1998

Distribution of work to employees and independent contractors, communication with vendors

(Allstate and State Farm), proofreading and editing of reports, bi-weekly payroll, time sheets, bank

deposits, authored training manual, Q/A reports, pickup and delivery of jobs to and from various

worksites, and audiocassette tape transcription of STAT jobs.

Great Clips for Hair, Brookhaven, GA – Asst. manager/Stylist/Salesperson (P/T) 1996 to 1998

Customer service, management of stylists; inventory of products, equipment, and supplies; and

product sales.

SKILLS SUMMARY

• Able to screen, process, and manage customer inquiries.

• Implement problem-solving skills to resolve customer complaints.

• Able to multitask in fast-paced environment to meet required goals.

• Handle cash, payroll, accounts payable and receivable, and in-person banking business transactions.

• Creation of employee/subcontractor handbook, including adherence of office policies and procedures.

EMPLOYMENT

TranscriptionNet – Insurance/medical transcriptionist (subcontractor), July 2013 to present

Transcription of recorded claims statements (verbatim) and Decision Point Reviews by physicians;

proofreading/editing, and on-line research.

Meijer, Inc., Grand Rapids, MI – Pharmacy Tech/Cashier (in-store), February 2013 to 2013

(P/T, seasonal)

Worked directly under pharmacists’ supervision in servicing patients and store customers for Rx

pickups/drop-offs, groceries; answering phones, filling/refilling/dispensing medications, stocking,

insurance inquiries, and various other multitasking duties in a fast-paced environment.

MedScribe Information Systems – Medical Transcriptionist, April 2006 to February 2013 (P/T)

Transcription of patient medical reports, communication and problem-solving with supervisory staff.

Contact this candidate