IT Manager
Resume:
CHRISTOPHER REYNOLDS
Schaumburg, Illinois 60194
***********@*****.***
SUMMARY
Highly confident, self-motivated Information Technology professional with a
broad range of knowledge and diverse experience in current technologies.
Background includes experience in manufacturing, telecommunications,
nutrition, benefit services, pharmaceuticals, and the automobile industry.
Known for excellent customer service and the ability to fix any problem.
Adept at managing all technology issues for small to medium sized
companies. Thrive in a fast-paced environment where new challenges are
faced every day. Extensive experience with computerized systems
validation, including 21 CFR Part 11 compliance, most commonly found in FDA-
regulated industries.
PROFESSIONAL EXPERIENCE
JCL BIOASSAY USA, INC., Hoffman Estates, IL July 2014 to Current
IT Manager/Consultant
As the Information Technology Manager/Consultant, responsibilities include
all duties previously performed while a permanent employee. Additionally,
interviewing candidates to transition a replacement for previous system
administrator.
THERAPEUTIC pROTEINS iNTERNATIONAL, Chicago, IL September 2013 to July
2014
Senior Manager, IT
As the Senior Manager of Information Technology, responsibilities include
procurement of all software and hardware for entire office, as well as
oversight of all installation and configuration activities.
. Waters Empower implementation (Chromatography Data System)
. POMSnet implementation
. Lync 2013 implementation
. 21 CFR Part 11/Validation assessment
. GAMP Exposure
. Vendor management
. Budget planning/forecasting
. Computer systems validation
. IT personnel management
TECHNICAL SKILLS
VMware ESXi 5.1. iSCSI SAN. Waters Empower. REES Environmental Monitoring
System. LANDesk Management Suite. AVG Anti-Virus Suite. Microsoft Office
2010/2013. Microsoft Lync. Box.com. DropBox.com. SpectorSoft Monitoring
Software. Network cabling. Axcient Backup Appliance. IIS. SQL Server.
Exchange Server 2010. Windows XP/7/8. Windows Server 2008/2012. Active
Directory. Group Policies. DHCP. DNS. TCP/IP. Cisco ASA firewall.
VPN configuration/support. PhoneBooth Hosted phone system. Barracuda Web
Filtering Appliance.
JCL BIOASSAY USA, INC., Hoffman Estates, IL March 2011 to September 2013
IT Manager
As the Information Technology Manager, responsibilities include all
purchasing, installation, configuration, and administration of all software
and hardware for entire office, as well as end user support.
. LIMS implementation
. Master Control (document management) implementation
. Vendor management
. Budget planning
. SSL Certificates
. Secure email via TLS
. Computer systems validation (validation plan, IQ/OQ/PQ, validation
report, change control, 21 CFR Part 11, etc.)
. SOP authoring
. Sarbanes-Oxley (SOX) exposure
TECHNICAL SKILLS
VMware ESX 4.0/ESXi 4.1. Master Control document management software.
ABSciex Analyst software. Watson LIMS. Microsoft System Center
Configuration Manager 2012. Symantec Enterprise Vault. NStar software for
security keycard access. Tracer Summit building management software.
Microsoft Office 2007/2010. Installation/Maintenance/Repair of computer
hardware. Installation of various types of software applications and
operating systems. Network cabling. LAN setup. Network and computer
hardware and software troubleshooting. Symantec Backup Exec. IIS. SQL
Server. Exchange Server 2007. Windows XP/7. Windows Server 2003/2008.
Symantec Endpoint Protection. Active Directory. Group Policies. DHCP.
DNS. TCP/IP. Juniper SSG 140 firewall. NEC SV8100 phone system.
Falconstor NSS. Veeam Backup. Drobo NAS. Barracuda Spam & Virus
firewall.
APP Pharmaceuticals, Skokie, IL July 2010 to March 2011
Contractor
. Waters Empower system administrator
. Computer systems validation (validation plan, IQ/OQ/PQ, validation
report, change control, 21 CFR Part 11, etc.)
. GAMP Exposure
. Computer system re-imaging
. Computer system maintenance
. Laboratory support
Precious Moments Inc., Rolling Meadows, IL September 2006 to January 2010
Network Manager
As network manager, responsibilities include all IT needs for the corporate
office in Rolling Meadows, IL, as well as the IT needs for the campus in
Carthage, Missouri.
. Digital Asset Management Lead
. PCI-DSS assessment
. Provide support to the entire user community.
. Assist in budget planning.
. Systems administration
. End user support
TECHNICAL SKILLS
Cumulus Digital Asset Management Application. Polycom VSX7000 Video
Conferencing System. Microsoft Office 2003/2007.
Installation/Maintenance/Repair of computer hardware. Installation of
various types of software applications and operating systems. Network
cabling. LAN/WAN Network setup. Network and computer hardware and
software troubleshooting. Symantec Backup Exec. IIS. SQL Server.
Exchange Server 2003. Windows XP. Windows Server 2003/2008. SharePoint
Services 3.0, Symantec Endpoint Protection. MXLogic email filtering.
Track-It, Mac OS X. Mac OS X Server. Retrospect for Mac. Various HP
printer models. HP JetAdmin utilities. Active Directory. DHCP. WINS.
DNS. TCP/IP. Cisco Pix firewall. Cisco Aironet wireless access points.
VPN setup/configuration. HP Procurve switches. Avaya IP412 phone and
voicemail systems. Blackberry Enterprise Server. Cymphonix Network
Composer. VMWare.
I-CAR, Hoffman Estates, IL August 2005 to August 2006
Systems Manager
As systems manager, responsibilities include everything hardware related.
This includes, but is not limited to servers, workstations, laptops, phone
system, and network related items.
. Manage/supervise activities of IT department.
. Assist in IT department budget planning.
. Configure VPN routers for remote users.
. Conduct performance reviews.
. Provide support to regional managers.
. Set up WSUS Server for Microsoft Updates.
TECHNICAL SKILLS
Microsoft Office 2003. Installation/Maintenance/Repair of computer
hardware. Installation of various types of software applications and
operating systems. Network cabling. LAN/WAN Network setup. Network and
computer hardware and software troubleshooting. Veritas Netbackup. IIS.
LANDesk Management Suite. Exchange Server 2000. Windows 2000/XP. Windows
2000 Server. Novell Netware 6.5. McAfee Anti-Virus. Castelle FaxPress.
Mac OS X. Various HP printer models. HP JetAdmin utilities. Active
Directory. DHCP. WINS. DNS. TCP/IP. Netscreen routers. VPN
setup/configuration. HP Procurve switches. Inter-Tel phone and voicemail
systems.
APOTEX CORPoration, Lincolnshire, IL May 2000 to August 2005
Principle Information Systems Analyst, Lincolnshire, IL (2004 to 2005)
Overall responsibility for efficient IT function of 80-person office.
. Supervised activities of IS co-workers.
. Conducted performance reviews.
. Assisted in IS department budget planning.
. Lead security team member for Chicago office.
. Handled all adds, moves and changes for Meridian 1 Option 11C phone
system.
. Configured VPN routers for remote users.
Senior Information Systems Analyst, Lincolnshire, IL (2001 to 2004)
Handled all activities associated with senior level consulting while
providing support and guidance to subordinates.
. Assisted in the build out of new office and transition from old leased
office space.
. Managed various projects initiated by either the Toronto office or the
Chicago office.
. Assessed all security threats as they pertain to the Chicago office.
. Rolled out Microsoft hot fixes to patch security vulnerabilities for both
servers and workstations.
. Used anti-spyware tools such as Spybot, Adaware, PestPatrol, and Counter
Spy to maintain maximum PC efficiency.
. Converted all laboratory instruments from GPIB to LAN configurations.
. Implemented SurfControl email monitoring to reduce the amount of spam to
the desktop.
. Validated various software applications to become 21 CFR Part 11
compliant.
. Issued and maintained all security badges for Chicago office.
. Configured Cisco routers and switches during setup of new office.
Information Systems Analyst, Vernon Hills, IL (2000 to 2001)
Responsible for all activities associated with intermediate level
consulting in order that Apotex Corp personnel can benefit from these
efficiencies with minimal interruptions from computer-related activities.
. Setup and configured all servers for the office, which include: file
server, Exchange server, web server with IIS, SQL server with SMS, and
others.
. Completed all adds, moves and changes for Nortel Norstar phone system, as
well as Startalk voicemail.
. Created complete Intranet for Apotex Corp Chicago office.
. Designed and implemented complete backup/disaster recovery solution for
Chicago office.
. Restaged PC's for new employees.
. Used Enterprise Security Reporter to maintain accurate account of server
file permissions.
TECHNICAL SKILLS
Microsoft Office 98/2000/2003/2007. Installation/Maintenance/Repair of
computer hardware. Installation of various types of software applications
and operating systems. Network cabling. LAN/WAN Network setup. Network
and computer hardware and software troubleshooting. Arcserve. SAN/NAS.
IIS. SQL Server. Oracle database setup/maintenance/monitoring. SMS.
Exchange Server 5.5/2000. Windows 95/98/NT/2000. Windows Server NT/2000.
McAfee Anti-Virus. SurfControl. Agilent's Chemstore and Chemstation.
NuGenesis Unify/Vision. Computer Systems Validation. SOP Writing.
Validation Protocol Writing. Test Case Writing. Enterprise Security
Reporter. Mac OS X. Various HP printer models. HP JetAdmin utilities.
Active Directory. Group Policies. DHCP. WINS. DNS. TCP/IP. Cisco
routers and switches. VPN setup/configuration. 3Com switches and hubs.
Nortel phone and voicemail systems. Polycom Video Conferencing Equipment.
CONSUMER BENEFIT SERVICES, Inc., Naperville, IL February 1999 to May
2000
Web Developer
As an incentive program provider, there are many websites for various
benefit programs that need development and maintenance.
. Created 5 websites within 1 year to support sales of incentive programs.
. Administered and maintained all websites without any additional
assistance.
. Assisted in the build out of new office that included pulling and
terminating cable through entire office.
. Setup and maintained network and email accounts for all employees.
. Built 50+ custom computers for the new office.
. Updated anti-virus software on a regular basis to keep office secure.
TECHNICAL SKILLS
Microsoft Office 98. HTML. JavaScript. Active Server Pages. C++.
VBScript. Microsoft FrontPage. Installation/Maintenance/Repair of
computer hardware. Installation of various types of software applications
and operating systems. Network cabling. LAN/WAN Network setup. Network
and computer hardware and software troubleshooting. IIS. Windows
95/98/NT. Windows NT Server. McAfee Anti-Virus. Various HP printer
models. HP JetAdmin utilities. Active Directory. DHCP. WINS. DNS.
TCP/IP.
NESTLE CLINICAL NUTRITION, Deerfield, IL February 1998 to February 1999
Customer Service Representative
Supported nationwide sales staff by sending out specific product
documentation, answered phone calls, and placed orders for customers.
. Placed orders and sent out samples for hospitals and various healthcare
facilities.
. Provided returned good authorizations for bad or out-of-date product.
. Offered price dispute resolution to customers across the United States.
Cellular One, Schaumburg, IL February 1996 to February 1998
Customer Operations Representative
As part of the retentions department, attempt to retain customers wishing
to cancel their wireless service.
. Encouraged the purchase of add-on features to enhance customers' phone
service.
. Responded to service and feature inquiries about customers' accounts.
. Used retention techniques to prevent cancellation of accounts.
. Handled escalated calls transferred from other representatives.
. Trained new employees on the systems used by customer service.
CONtainer graphics corporation, Bensenville, IL January 1992 to May 1995
Die-Maker
Responsible for all aspects of manufacturing steel rule cutting dies.
. Became most efficient drafting person in entire organization.
. Promoted from Die-Maker trainee to shift supervisor within 1 year.
. Trained in all stages of die making.
. Became backup customer service person to assist sales staff.
EDUCATION
Associate in Arts, General Studies, William Rainey Harper College,
Palatine, IL
PROFESSIONAL DEVELOPMENT
A+ training, Oakton Community College, Des Plaines, IL
MCSE training, BestDotCom Inc., Lombard, IL
CCNA/CCDA training, Absolute Solutions Inc., Bloomingdale, IL
SMS training, Productivity Point Intl., Rolling Meadows, IL
Computer System Validation in FDA-regulated Industries, Validation
Associates, PA
Waters Empower Systems Administration training, Milford, MA
Meridian 1 Option 11C Installation, Maintenance, and Database, Global
Knowledge, CA
Meridian 1 and Succession 1000 Familiarization, Global Knowledge, NJ
VMware vSpere 4.x, Global Knowledge, Schaumburg, IL
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