Technical Writer

Lori Malvey

** ********* ******

Newton, NJ *****

Phone: 973-***-****

E-mail: **********@*****.***

OVERVIEW: A highly creative and analytical communications expert who holds

a life science B.S. degree. Over 20 years experience in the areas of

technical writing, copywriting, public relations, executive ghostwriting,

and general business communications. Skills include the ability to

understand and communicate complex or simple information to a wide range of

audiences. Enjoys interviewing subject matter experts and comfortable with

diverse personnel. Strong work ethic, easy to work with, and always meets

deadlines. Experience includes:

. Technical Writing & Medical Writing

. Presentations (Photoshop, PowerPoint, Visio)

. Digital Copywriting - SEO Writing

. Public Relations

. Newsletters

. Published Executive Ghostwriter

. System Development Life Cycle (SDLC) documentation

. Standard Operating Procedures (SOP)

. General business writing (finance, IT, education, training

documentation)

. Process Documentation (including flow chart creation in Visio)

. Computer documentation (infrastructure & application user manuals)

. Research & Proofreading

EXPERIENCE:

Lori Malvey, Freelance Writer Newton, NJ

Technical, Medical, and Business Communications Writer. Works with various

clients & assignments, including:

. NOVARTIS CORPORATION via Challenge Training, Inc. - Drug Regulatory

Affairs Dept.

East Hanover, NJ

March - May 2014

Created cross-functional flowchart diagrams in Visio from Excel

worksheets, reflecting global clinical trial application activities (by

country). Duties included Excel worksheet analysis and Visio map design.

. NOVARTIS CORPORATION via QPharma, Inc. - IGM Dept. East

Hanover, NJ Oct - Nov 2013

Wrote an original knowledge transfer "Management Playbook" for an IT

Quality manager in the Information Governance & Management department.

Job duties included: interviewing senior manager and other key

department personnel in order to capture their subject matter expertise

about managing IT projects (adherence to company methodology, standards,

cost containment, etc). Findings were compiled into an original

"playbook," which is a mixture of a standard operating procedure (SOP)

and training manual. Since the playbook idea was new to the department,

the position required designing an original style template. Also, while

on the project, I proactively created an original flow chart in Visio,

suggested a department branding idea, and recommended an enhancement to

their primary web tool. Job required learning and applying company

methodology (ICE) to System Development Life Cycle documentation (SDLC).

. NOVARTIS CORPORATION via Berry Ecke Associates Public Relations

Newton, NJ 2009 - 2014 (ongoing)

Provides digital copywriting, ghostwriting, technical writing, research,

and business writing/editing services for Berry Ecke Associates Public

Relations, a NJ public relations firm specializing in corporate

communications for the pharmaceutical industry. Experience to date

includes:

Learning Department. Wrote original e-newsletter website content,

brochures and articles describing and promoting Novartis education

initiatives. Ghostwriter for senior management-included composing

original, published trade magazine articles about corporate strategies

and accomplishments (the Novartis "Leadership for Scientists" program,

M1 Leadership Development program, Africa Leadership program, and more).

Global Infrastructure Services (GIS) Department. Wrote newsletter

articles for Novartis' internal communications website (SharePoint) for

the Global Infrastructure Services department. Subjects to date include

IT initiatives, data center upgrades, Compliance (SOX), and new

technology overviews. Ghostwriter for senior GIS management.

Oncology Information Technology Department. Wrote and edited technical

documentation for various IT projects and initiatives. Included:

composed project abstracts for all Oncology IT systems (LIMS, In.Site,

oMAP, M12.0 MINova Quest, Salesforce.com, etc.), edited the service

offerings catalog, and composed original SharePoint articles about

system development (Agile Methodology). Also, wrote about Customer

Relationship Management.

Regulatory Affairs - Political Action Committee (PAC) Department.

Wrote original articles for Novartis PAC newsletter highlighting

legislative issues pertinent to the healthcare industry, including the

impact of the Affordable Care Act (ACA) on a national and state level.

Oncology Global Development Department. Wrote original website content

newsletter articles for the Oncology Global Development department.

Subjects included Clinical R&D pipeline compounds, drug combination

therapy, clinical pharmacology, scientist interviews, new initiatives,

and much more.

Finance Department. Wrote original website content newsletter articles

based on subject matter expert knowledge. Topics included financial

initiatives, implementing cost saving measures, accounting practices,

and procurement policies.

Alcon & General Medicines Departments. Wrote original website content

newsletter articles about department initiatives. Created PowerPoint

slides on "as needed" basis to accompany articles.

Generics (SANDOZ). Lead writer for the North American "Sandoz Access US"

publication. Composed articles on supply chain, product launch, employee

profiles, quality assurance, leadership, and the political landscape for

generics. Included research, and obtaining information from interviews

and PowerPoint presentations.

. ROCHE CORPORATION via Berry Ecke Associates Public Relations Newton,

NJ 2009 - 2013

Wrote original articles for Roche's Personalized Healthcare department.

Subjects included initiatives for breast cancer, gastric cancer, and

Hepatitis B/Hepatitis C. Also, wrote about drug mechanisms of action,

diagnostics, and compound overviews. Articles appeared in both external

press releases and internal communications (website & global corporate

publication Hexagon).

. Various Freelance Projects via Elance or Direct Hire Global

1999 - 2010

General: Created original news articles (NJ Herald, Sussex County, NJ)

and website content for online magazines (Pharmaceutical Online).

Duties included interviewing subject matter experts, writing copy,

editing, and proofreading.

Website Development: Search Engine Optimization writer (SEO) for small

business websites. Included writing original website content for a

cleaning company in New Zealand, a medical tourism website in Costa

Rica, and a physician locator website in the U.S.

IBM via Rohn Rogers Associates - Consulting Group Parsippany, NJ

1995 - 1996

Technical Writer/Desktop Publisher

. Wrote, edited, and typeset business case studies about successful IT

projects for an automation configuration department. Included assisting

IBM team in every facet of the writing and presentation of research

findings.

World Medical Communications Cedar Knolls, NJ

1993 - 1994

Desktop Publisher

. Typeset bimonthly and quarterly medical magazines for physicians

utilizing desktop publishing/illustration software. Included importing

text from Word, scanning and finishing line art/photos, proofreading,

and printing to film.

AT&T via 3D Information Services - Consulting Group Somerset, NJ

1990-1993

Technical Writer/Standard Operating Procedures (SOPs)

. Worked with programmers (MVS and UNIX environments) to compose and

design three computer system application user manuals and other

informational literature for a financial analysis department. Conducted

subject matter research with programmers and corporate managers. Wrote

standard operating procedures, quick reference guides, system flow

charts, brochures, forms, training seminar info, code handbooks, and

proposals.

. Designed and documented the standard operating procedures used by AT&T's

residence billing and collections department. Performed needs analysis

with related corporate departments, and helped develop the procedures

used for collecting overdue accounts. Worked with programmers to write

user manual chapters for the computerized collection system, and

provided hotline support for field inquiries. Composed the collection

letter portfolio used to pursue overdue funds.

. Worked with programmers to compose a system user guide for AT&T's in-

house hardware inventory system (UNIX environment). Conducted needs

analysis and performed interviews with user groups.

EDUCATION:

B.S. Nutrition, with an English emphasis. Montclair State University, Upper

Montclair, New Jersey

Member of the American Medical Writers Association (AMWA)

Studied Regulatory Writing with Dr. Susanna Dodgson, Medical Journal of

Therapeutics Africa (Clinical Study Reports, Protocols, and other

regulatory documentation).

Computer & Editorial Skills:

Microsoft Word, Excel, PowerPoint, SharePoint 2010, Infrastructure

Architecture, Adobe Photoshop, Visio, Recording/Audio Software (Audacity,

Apple Logic), PageMaker, Internet Research, Proofreading, AMA Manual of

Style.

Hobby: Singer/Songwriter

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