Customer Service Sales

Zenaida Elizondo

**** ******** **. ******* ***** 77076 (***************@*****.***) 713-***-****

SUMMARY:

Self-motivated professional highly proficient in developing creative solutions and implementing objective decisions

making. Maintains positive attitude and works hard to build team relationships.

Highlights:

●Reliable ●Analytical

●Excellent Communicator ●Customer Service-focused

●Fluent in Spanish ●Cash handling expert

●Detailed-Oriented ●Debt and Credit management

ACCOMPLISHMENTS:

Increased annual revenue by proposing to create a Property Tax loan which continues to be very beneficial to both

Credit Union and its Members.

EXPERIENCE:

Space City Credit Union Lending Clerk Aug.2013-June 2014

Position responsibility: Entails paying drafts, Refunds /disbursements of Credit life/disability Insurance, Gap and

Extended warranty. Summit & Cuna Mutual Insurance monthly remittance, Post all mortgage and home equity

payments including escrow. Review all loan documentation submitted by loan officers, to insure all documents are in

order, perform various monthly GL reconciliations

InvesTex Credit Union Loan officer Oct.2010-Dec. 2012

Position responsibility; manage all aspects of branch operations, consistently and effectively

Operational knowledge of Credit Union policies and procedures.

Extensive experience with customer contact and ongoing customer relationship.

Helped prepare and process all mortgage and loan related paperwork for 3rd party lender.

Underwriting, analyzing information and processing of Home Equity loans in-house.

Thoroughly gathered borrower information, verifying loan documents and reviewing file documents to

Guide each loan from approval to closing.

Resource One Credit Union Loan Officer Nov.2009-Oct. 2010

Position entails; Provide needed assistance to others in order to achieve group goals. Generate creative ideas

and solutions to increase sales of credit union products and services.

Review and evaluate member loan applications and make decisions whether to approve or deny based

on current lending guidelines.

Communicate decision to member and close loan with appropriate documentation

.

InvesTex Credit Union Loan Officer Feb. 2007–Nov.2009

Position responsibility; for growth, retention and expansion of a portfolio of existing members, also

Responsible for sourcing new customers through referrals and recommends the appropriate solutions to clients as

a trusted advisor to meet the member's objectives.

Maintain professional demeanor and tone when interacting with customers both internal and external.

Gain complete knowledge of the business and personal financial needs of assigned customers.

Houston Texas Firefighters FCU Loan Officer July 1989-July 2006

Position entailed; administrative and/or operational support within one or more of the following loan areas

Processing, Closings, Servicing, Documentation, Notes and Disbursements. Opening “new accounts” IRA’s and

Certificate of Deposits. Draft loan presentations, clear all identified loan exceptions. Responsible for verifying

completeness of files with all necessary documents and signatures required. Prepare and or track disbursements,

loan documents, reports, obtain credit and/or financial information.

Originating loans from processing to closing

Supervise teller staff

ADDITIONAL QUALIFICATIONS:

Proficient in MS Office, Outlook, Windows XP, Excel, FSP, 10 key by touch.

EDUCATION:

Houston Community College: Business Management Associates Degree, Certificate in Business Mgmt.

Champion School of Real-Estate: Mortgage loan officer.

Contact this candidate