Customer Service Administrative Assistant

GABRIELA ZAMORA

*** *. ******* ***., ***** Ana, California, 92701 • 714-***-**** • ********@*****.***

OBJECTIVE

Seeking a position of a clerical and customer service where my extensive experience can contribute to your

company’s success.

QUALIFICATIONS

Seventeen years business office experience

Highly organized and motivated

Expert in handling incoming mail, sorting, stamping and distributing forms

Good command over data entry (45 WPM)

Able to maintain confidentiality and comply with company policies

Experience in establishing and maintaining positive and valuable work relationships with colleagues,

managers and customers

Expert handling with customer service

Strong communications skills

Proficient user of Microsoft Office Suite programs

Bilingual – Fluent in Spanish

WORK EXPERIENCE

County of Orange Social Services Agency August 1995 January 2011

Office Technician

Processed documents and materials including: sorting, collating, batching, labeling, reproducing, routing

and stocking supplies

Maintained records, logs, files and other forms of information

Updated record information including composing of letters or memos

Reviewed documents to verify accuracy and completeness including proofreading and review of records

to confirm completeness

Answered phones and assisted the public and others including responding to questions or requests for

assistance, screening and referring to sources of information, providing forms to the public and explaining

procedures for completion, administering oaths and providing information

Provided clerical support services to up four units (consisting of up to eight eligibility technicians each)

Entered data on line onto one or more computerized systems

Served as interpreter for staff during interviews for Spanish speaking clients

Trained new office assistants and technicians

Finger printed and photographed clients using an automated fingerprint identification system

EDUCATION

High School Diploma 1990

REFERENCES

Available on request.

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