Customer Service Manager

JOHN RAINER

**** ****: Meridian 770-***-****

Drive, •

Riverdale, Cell: 404-***-**** GA 30274

********@*****.***

Solution-oriented, versatile professional with over 17 years of logistics management experience and 10 years as purchasing agent. Experience performing cycle counts to ensure adequate maintenance of inventory. Effective use of time management, decision making and resolving crisis with minimal negative impact. Enthusiastic team leader able to establish positive work environment and respond effectively to customers needs.

W.G YATES & SONS CONSTRUCTION Hopewell, VA Receiving & Equipment Manager

06/2012 to 06/2014 Developed and executed site material management plan

PCL INDUSTRIAL CONSTRUCTION CO Alpharetta, GA Warehouse Supervisor

Supervised shift allocations and ensured efficiency of all warehouse staff

UPS Roswell, GA Pre-load Supervisor

Trained 14 employees on the proper loading procedures of delivery trucks

Developed and updated material spreadsheet for inventory

Supervised staff on weekly cycle counts of clients material

Recommended and obtained purchase order approvals

Maintained purchase order records for Yates and the client

Prepared and distributed overage, shortage and damaged reports

Ordered and managed stock of consumables and tools on multiple toolrooms for a staff of over 800 + employees

Ordered and managed all equipment for the jobsite

Worked close with vendors to get proper tools and equipment onsite in a timely manner

Maintained proper function of all tools and equipment

Arranged and coordinated regional, national and global logistics

Met deadlines of jobsite transfers

Adhered to company and OSHA safety procedures related to warehouse staff

Coordinated daily schedule of loading / unloading of tractor trailers

Scheduled and prepared shipping documentation for LTL, truckload and priority shipments

Completed weekly cycle counts of inventory

Managed consumable buy back program

Ensured proper usage of safety equipment

Preformed daily forklift inspections

Managed monthly warehouse fire extinguisher inspection

Ensured proper rigging was used to off load heavy equipment

Monthly inspection of all rigging

Managed weekly log of heavy equipment repairs

Trained and motivated staff to ensure packages were being loaded safely

Coordinated random cycle counts of loaded trucks

Performed weekly safety audits of employees

Organized and positioned delivery trucks according to daily schedule

Trained and supervised staff on proper loading procedures

SUMMARY

EXPERIENCE

06/2006 to 12/2011

10/2003 to 05/2006

ANHEUSER BUSCH INC. Cartersville, GA Brew House

Performed duties during the absence of full time employees

HOME DEPOT # 134 Cumming, GA Receiving Associate

Loaded and unloaded goods

INTERNATIONAL HOUSE OF PANCAKES Woodstock, GA Assistant Manager

Achieved performance goals through enthusiasm, tenacity and initiative

EDUCATION AND TRAINING

June 1991 HIGH SCHOOL DIPLOMA: GENERAL STUDIES Riverdale Senior High, Riverdale, GA, USA

Insured employees were current on all haz-mat training

Motivated staff to get packages loaded by 7:30 AM for departure

Maximized productivity to optimize personnel resources

Worked with union reps to resolve grievances in a timely and effective manner

Trained new personnel and placed with experienced loaders for one on one training

Loaded hops into proper brew kettle per daily recipe

Attached silo vacuum to rail cars to transport rice, corn or grain

Removed and installed beechwood into proper chip tanks

Operated control room to transfer the proper commodity to proper silo

Moved rail cars with pulley transfer system to proper unload location

Maintained dust free environment in silo housing

Monitored computer to follow brew schedule to load the proper hops

Pulled proper weight of hops per daily brew schedule

Stocked hops room with deliveries from vendors

Pulled used beechwood from finishing chip tanks

Washed used wood in large torpedo wash basin using a tower crane

Loaded new wood into torpedo carts to be loaded into next tank

Maintained a clean working environment

Ensured merchandise was handled with care

Ensured merchandise was placed correctly into warehouse

Monitored inventory paperwork and discussed discrepancies with management

Resolved a wide range of problems, including missing merchandise and damages

Resolved delivery cancellations and incomplete purchase orders

Discussed shipping and packing issues with co-workers and management

Developed improved shipping practices

Trained new employees and helped delegate duties

Processed outbound orders for priority shipment

Data entry of daily merchandise received

Prepared daily invoices and packing slips for shipment to corporate office

Complemented knowledge and expertise

Purchasing / inventory management

Customer service / guest relations

Followed policies and procedures

Managed cost containment with attention to budget guidelines

Continuous performance reviews of staff

Balance service with cost to ensure profitability

Promote guest satisfaction for steady repeat business

Excellent communication and people skills

Managed daily operations of staff, scheduling, organization & cleanliness

Creative problem solver with the ability to maximize profits and motivate staff

02/1999 to 05/2006

10/1998 to 03/2003

08/1992 to 09/1998

SKILLS:

LULL/JCB 550 forklift 10,000 lb

REFERENCES: RANDY TOMLIN Warehouse Manager, PCL Industrial Construction 1(979) 487- 4337

TONY PARTAIN Procurement Manager, PCL Industrial Construction 1-678-***-****

CHUCK BYERS Office Manager, W.G Yates & Sons Construction 1-205-***-****

BILL GANUS Construction Manager, W.G Yates & Sons Construction 1-601-***-****

CHASE BARKER Engineer, W.G Yates & Sons Construction 1-678-***-****

JAY WATSON Friend 1-678-***-****

ROBERT PACK Friend 1-804-***-****

Sit-down forklift 6,000 to 15,000 lb

Reach truck forklift

Scissorlift

Electric palletjack

Skidsteer

CAT IT-62 loader

Slip sheet forklift

Tower crane 50 ton

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