Manager Customer Service

V I N C E N T J. S P A L L I E R O

*** ******* ****** ***** ****, CA 95060 831-***-**** ***************@*****.***

Summary of Qualifications

A highly organized, accomplished and talented candidate with extensive knowledge of handling daily

administrative tasks; seeking a position to utilize my skills and abilities to fulfill the needs of clients and

the organization.

Core Competencies:

• Ability to communicate professionally and effectively

• Enthusiastic, ability to take initiative with excellent telephone etiquette

• Extensive knowledge of customer service, accounting, human relations and management

• Ability to write business correspondence in a clear and concise way

• Possess excellent organizational and multi tasking skills

• Good problem solving and excellent time management skills

• Possess working knowledge of Word, Excel and the Internet

Professional Experience

Exalt Communications, Inc., Campbell, CA

Production Manager (2013 Present)

• •

Oversee and supervise mechanical Kanban inventory

assembly. • Repair for NPI production

• Responsible for day to day backlog. • Bill of Material (BOM)

• Expandable backflush • Revision controls

• Box build statistical analysis • ISO 9011, TL 9001

• Regulating compliance • Data collection for gap analysis

• Six sigma, DFM, DFA practices • Best practices

• Lean Manufacturing • Product Management

• Inventory control

Milestone Technologies, Inc., Fremont, CA

Production Manager / D/R Lead (2012 2013)

• Deinstall and reinstall computers, peripherals and servers

• Accurately inventory desktop and server equipment

• Create accurate diagrams of cubical setups

• Deploy Cisco phones

• Managed desktop/server relocations, Cisco phone deployments and inventory projects

• Desktops: PCs

• Servers: HP/Dell/Cisco/IBM/Juniper

• Switches: Brocade/Cisco/Juniper

• Cable Management: power supply, Cat 5, Cat 5e, Cat 6, Fiber

• Installation/troubleshooting/configuration of Windows XP/Vista/7

PCA / Pacific Circuit Assembly, San Jose, CA

Program Manager / Site Manager (2008 2012)

• Quotes: All production and prototype RFQ’s

• Component (level) procurement

• PPV Responsibilities and analysis

• DFM Review and implementation

• WIP Factory loading and analysis to ensure on time delivery.

• Prototype board analysis Ensure customers are aware of all levels of production cost controls

and potential quality deficits.

• Customer base new customer identification and factory follow through

• AP and AR responsibilities

Vinney’s Wine and Spirits, Palm Desert, CA

Owner Operator (2006 2008)

• Responsible for day to day operations.

• Managed eight employees.

• Responsible for all accounting functions (AP & AR).

• 15 inventory turn per annum.

• Procurement/buyer – All inventory.

Comtel Electronics, Irvine, CA

Operations Manager (1998 2006)

• Responsible for all departments on the manufacturing floor: Prep, Surface Mount Technology (6

Fuji Lines), Stuffing, Wave Solder, Second Operations, Final Assembly, In Circuit and

Functional Test, Shipping and Receiving.

• Met or exceeded all revenue expectations (Backlog) on month to month basis.

• Problem solved each department reducing process inefficiencies as well as quality issues from a

net first pass yield of 75% to an overall 93% first pass yield (avg. encompasses entire customer

base) through In Circuit and/or Functional Test.

• Reduced work order variance by approximately 20% throughout customer base by instituting

process review.

• Instituted New Product Development Center for prototype manufacturing as a stand alone unit.

• Responsible for ISO 9000, 9002 procedure implementation, control and audits throughout

factory.

Superior Manufacturing, Santa Ana, CA

Materials Operations / Program Manager (1995 1998)

• Improved on time delivery from 78% 98% throughout customer base by improving

communications, material analysis and design review.

• Successfully facilitated projects / customers through all stages of business development.

Introduction of new projects, cost controls, on time delivery, PPV and material controls.

• Customers: Tandem, LTX, Sequel, Xerox, Gammalink, Lam Research, Intermec, Applied

Materials, Etc.

• Responsible for all material movement throughout factory including costing.

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• Responsible for ISO implementation and procedure production.

LeeMah Manufacturing

Program Manager

Stanford Telecommunications

Project Manager

Tanon Manufacturing

Program Manager, Production Manager, Materials Manager, Supervisor Materials

Education and Training

• •

San Jose State University, San Jose, Management Negotiations

CA (1992), 6 units GE pending. • ISO 9000 and 9002 Training

• B.A. Natural Science/Mammalian • S212 Quality Training

Physiology

• Hazardous Materials Training

• Dean’s List (4 years)

• Aames Intensive Loan Officer

• SPC Training / Total Quality Training

Management

• Bank One Loan Officer Training

• Inventory and cycle count accuracy

Computer

• •

Microsoft Word Rapid Response

• •

Microsoft PowerPoint Agile (Oracle)

• •

Microsoft Excel Various financial software

• •

Microsoft Project Haven

• •

Expandable Oracle Vision

• •

Unify Fracas (WIP Tracking System)

• •

Syspro Aurora

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