Customer Service Sales

Michael Magistro

***** ***** ***, *******, **, **538

Cell: 650-***-****

Email: ***********@*****.***

Summary of Qualifications

Thirteen years’ experience

Proven leadership abilities

In-depth knowledge of delivery territory for optimum driver dispatch

Immense knowledge of hazardous materials

Applicable collective bargaining

Strength and ability to work long hours including nights, weekends and in inclement weather

conditions

Solid organizational skills

Strong interpersonal skills to create conditions for cooperation and high standards of performance

from subordinates

Sound familiarity with mainframe computer such as Microsoft Word, Excel and PowerPoint

Professional Experience

Republic Services, Fremont, CA

2013-Present

Route Manager

Managed and maintained a safe working environment for 20 drivers over 3 LOB

Ensured collection of refuse from business and residential

Ensured that all drivers were in proper standing with all DOT laws regarding hours worked,

driver’s license, and medical card

Met with city officials to plan for large city events as well as resolve escalated customer problems

Provided coaching, counseling, and discipline with individuals with chronic performance problems

in both efficiency and safety

Ensured that all drivers were in proper standing with all DOT laws regarding hours worked

HD Supply, Hayward, CA

2012-2013

Transportation Manager

Direct supervision of 19 daily routes, 24 drivers and 2 lead drivers for the greater Bay area

Oversee the delivery of $40+ million dollars in annual sales

Annual reviews of driver performance which impacted each individual drivers merit increase

based on service, safety and customer relations

Perform route observations on drivers and give additional training where needed

Ensured that all drivers were in proper standing with all DOT and FMCSA laws regarding hours

worked, driver’s license, and medical card

Trained and coached service providers in proper delivery, pick up and recording methods

Waste Management Inc. Oakland, CA

2008 - 2012

Manager Industrial Roll-Off

Managed and maintained a safe working environment for 50 drivers over three lines of business

Daily, weekly, monthly, and quarterly reports for Lines of Business production and P&L

Update reports based on volume fluctuation and drivers on roll

Ensured collection of refuse from business and residential

Resolved customer service interruptions and inquires for Alameda County customers

Provided coaching, counseling, and discipline with individuals with chronic performance problems

in both efficiency and safety

Ensured that all drivers were in proper standing with all DOT laws regarding hours worked,

drivers license, and medical card

Meet with customers to determine by available service and plan days of service

UPS San Francisco, CA

2007 - 2008

Package Dispatch Supervisor

Developed plans according to volume fluctuation with mapped out driver delivery area

Dispatched 30 to 44 drivers based on volume, targeted pay day, and optimum stop counts

Provide planning, direction and control for 16 bargaining unit employees for insuring timely,

damage-free, and safe loading of packages

Assigned daily tasks for three supervisors with follow up coaching and training

Observed volume trends and implemented changes based on loader utilization

Encoded timecards, handled payroll adjustments, and vacation scheduling

2004 - 2007

Outbound Supervisor/On Road Supervisor

Trained bargaining unit employees in all aspects of the job along performance feedback including

recommending discipline when necessary

Observe loading of trucks to ensure conformance of loading protocols to prevent shifting or

damage to materials or products during transit

Audit loads, and provide training where necessary to correct any problems to ensure overall load

quality.

Ensured overall safety, instructed employees on handling and loading of hazardous materials

packages

Trained and coached service providers in proper delivery, pick up and recording methods,

company, state and federal OSHA and safety regulations and customer interfacing for customer

satisfaction and sales leads

Performed ride along’s or in cabs with drivers to ensure that all drivers were in compliance with

company polices as well as delivery, pick up and recording methods and provided coaching in at

need areas

Ensured that all drivers were in proper standing with all DOT laws regarding hours worked,

driver’s license, and medical card

Assisted sales team with sales leads as well as “Grow Brown”. Accompanied sales team to

customer location for possible increase in service or new customer starts

Filled in as needed for staffing and performed service provider duties

2002 - 2004

Operational Excellence Supervisor

Organized weekly meeting with loaders for overall load performance

Handled discipline with individuals with chronic performance problems

Plan and target ways to decrease poor performance and mis-sorts

Daily communications with center in analyzing work problems and assisted in solving work

problems

2001 - 2002

Package Handler

Loading packages in sequential order to optimize driver’s delivery time

Safety representative

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