Customer Service Office

Meredith Chang

Contact 617-***-****

Emailbox ********@*****.***

EDUCATION

Master of Business, University of Massachusetts

Bachelor of Science

Department of Accountancy, National Cheng Kung University, Taiwan

EXPERIENCE

2012-2013 Customer Service Coordinator, Trading Company

-Manage online contracts and billing, serve as an office liaison for travel

as well as events matters.

-Provide and prepare special reports by collecting data and account

information.

-Attend assigned project meetings.

-Prepare daily account maintenance, and perform other duties as assigned.

2006-2011 Staff Accountant, Boston Asian Charity

-Operate check receipts, journal entries and reconcile bank statements

within financial reporting packages; address and respond to technical

questions from plan participants -in person, in writing, and over the

phone.

-Maintain various balance sheet account reconciliations; work support

within the departments; support and help to run month end reports.

-Review and verify data, provide as well as submit financial reports, and

assist coworkers as well as senior management; conduct A/P, A/R daily

routine work.

-Update and perform monthly actual analysis related to profit, and process

financial reporting units; maintain filing of customer profiles.

2001-2002 Research Assistant, National Cheng Kung University

-Operate personal computers, word processors, audio recording and other

office machines; support recruiting college co-ops.

-Process invoices and purchase orders and make regular meetings and travel

arrangements; maintain lab employee payroll profile.

-Answer routine correspondence; compose certain procedure for supervisor's

review; distribute incoming mail and identify priority routes accordingly.

-Prepare bookkeeping, cash management; calculate and analyze expenditure

activities with budget related reports on a quarterly as well as annually

and project basis.

-Support the development of new computerized data system; assist with the

preparation of comparative analysis.

-Maintain financial security by following internal controls; provide asset

and capital account entries by compiling and analyzing account information.

2001 Student, University credit union

-Conduct deposit transactions accurately and build customer trust with

company policies.

-Manage the account opening process with cash handling process.

TRAINING

Microsoft office package

Accounting system (QuickBooks, ADP)

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