Customer Service Sales Representative

Megan Brooks

*** *. ***** **. ***. * . Bloomington, IN . 47408

CELL 812-***-****. E-MAIL ***************@*****.***

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OBJECTIVE Passionate, charismatic history graduate seeking a rigorous and

interpersonal research position in order to gain experience as a

curator, researcher, administrator, or editor within an

educational environment.

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EDUCATION Bachelor of Liberal Arts and Sciences - History, Political

Science

Indiana University, Bloomington, IN - Graduated December 2012

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RESEARCH Senior Thesis - History and Evolution of Political Campaign

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. Researched the history and evolution of 20th century

political campaigns, directly comparing the changing tactics

in use of television versus the rising utility of the

internet.

Senior Research Project - Three Stages of Atomic History on

American Life

. Penned several interpretative essays reflecting the effects

of nuclear distress on American life from the early 1900s to

the late 1990s.

. Using the common theme of nuclear power as both a destroyer

and a savior, tied together a three part reflection of

American atomic philosophy.

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EXPERIENCE Fifth Third Bank - Bloomington, IN (January 2013- present)

Customer Sales Representative

. Lead and assist team members in solving hundreds of customers'

financial problems on a day to day basis.

. Alleviate over 50 to 100 customers' anxiety by offering sympathy,

patience, and analytical solutions in highly stressful situations.

. Maintain operational excellence and procedural savvy in terms of

upholding bank policy, even in the most time sensitive of situations.

. Communicate with deft knowledge over 100 banking opportunities with

customers in a friendly, safe environment, in hopes of better serving

their financial needs.

Tradehome Shoes - Bloomington, IN (January 2011- February 2013)

Key Holder, Team Leader

. Engage over 60 to 100 customers weekly and provide them with products

which increase comfort and stability in their everyday lives.

. Open and close the store for seven to twelve hour shifts and optimize

organizational opportunities in order to better and beautify product

displays.

. Implement positive customer service technique, practicing healthy

conversation between employees and customers, thus ensuring a

welcoming, warm shopping experience for the customer.

Contact this candidate