Customer Service Manager

CRYSTAL C. MEYER

**** ****** ******, ***. **, Bronx, NY 10458 • 347-***-**** • ************@***.*** • www.linkedin.com/pub/crystal-meyer/43/5b/809/

WORK EXPERIENCE

Luxottica Retail North America, New York, New York May 2012-

Present

Assistant Store Manager of Operations

• Oversee employee on-boarding activities; while providing support to hiring manager when integrating new hires into the

organization

• Monitor, maintain, and verify inventory accuracy and product levels in addition to organizing quarterly inventory counts

• Schedule and supervise facilities renovations and maintenance to completion, ensuring contractors’ work efficiently and within

specified parameters

• Proactively manage all aspects of loss prevention to guarantee the protection of company assets including cash and

merchandise

• Evaluate current product movement processes and systems to identify opportunities for improvement; prioritize

opportunities and determine key areas of focus

• Lead inventory and stock practices enhancement projects to facilitate improvements of control and efficiency

• Maintain all shipment related paperwork to meet audit requirements

• Assist with implementing and training of new operating systems

• Control payroll against stores productivity and sales forecasting

Change Group, New York, New York June 2012-

November 2012

Foreign Exchange Sales Consultant

• Reviewed and analyzed data gathered in order to advance necessary investigations in accordance to Anti Money Laundering

protocol

• Responsible for identifying the warning signs of questionable transactions and mitigating possible effects of these deals with

Management

• Ensured that all compliance requirements and regulations were adhered to daily

• Received daily cash delivery while maintaining accurate cash stock balances

French Connection, New York, New York September 2010- March

2012

Operations Supervisor

• Managed supply procurement to guarantee all materials were in stock while tracking expenditures (fixtures, lighting, general

supplies)

• Communicated company policies and procedures in order to promote understanding within the business unit

• Created and implemented logistical procedures during events for internal and external participants

• Planned and executed all replenishment activities efficiently and accurately

EDUCATION

New York University, New York, New York Expected

March 2015

International Trade and Finance

Long Island University, Brooklyn, New York International Business, 3.6 GPA,

2011

Master of Business Administration

Long Island University, Brooklyn, New York

Marketing, 2008

Bachelor of Science

SKILLS

• Customer Service Excellence

• Budgeting and Cost Control

• Business Trend Awareness

• Retail Store Operations

• P&L Management

Productivity Software

• Media Inventory Management (MIMS)

• Microsoft Office Suite

Contact this candidate