Customer Service Quality Control

K arl A. Thompson

E-mail Address:

***********@*******.***

*** ******* ***** ****: 804-***-****

Richmond VA 23236 Cell: 804-***-****

Dedicated results oriented individual with i ncreasing efficiency through inventory management.

Consistently achieve record-high customer satisfaction rankings.

Respected team member that works in tandem with others to i nstill a shared, enthusiastic commitment to

customer service as a key driver of company goal attainment. Lead by example and ensure the execution

of consistency, quality and company operations policies.

Areas of Expertise

Supply Management Customer Satisfaction Enhancement Teambuilding & Training

Complaint Handling & Resolution F ront-End Supervision Cost-Reduction Strategies

Fleet and Inventory Productivity Benchmarks Organizational Development

Professional Experience

Source Interlink Richmond, VA 01/11 to Present

Merchandiser

Achieving: Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuance and

enhancements of excellent services. Responsible for assigned regional retail chains merchandise inventory management.

Selected Contributions:

Generated record revenue earnings for assigned region

Successful inventory management

Established viable relationships with customers and contractors, laborers, and suppliers

Ivy H Smith Co, LLC. Richmond, VA 02/06 to 12/11/2010

Warehouse Manager/Supervisor

Successfully managed daily operations of warehouse. Continue the enhancements of services of the

inventory yard and fleet of vehicles. Served as primary point of contact between supplier and

subcontractors. Transported equipment, machinery and supplies to site subcontractors.

Selected Contributions:

Super quality rating, achieved consistent inventory reconciliation stats quarterly

Elevated client customer service satisfaction index from sub-standard to superior rating

Established viable relationships with contractors, laborers, and suppliers

Boyd Homes Richmond, VA 04/04 to 02/06

Punch List Foreman

Completed post walk through with respective tenants prior to occupancy. Maintained working punch list

of post constructions follow-up items.

Selected Contributions:

Superior rating for completion of objectives

Minimized additional cost to company with consistent follow-up

Established on-going post construction t racking regimes

Forklift/Operator

Unicor Butner, NC 10/99 to 02/04

Quality Control Inspector

Responsible for ensuring data findings were accurately recorded and processed. Storage and

retrieval of product.

Selected Contributions:

Recorded test results for stored material

Indexed records insuring accuracy Establishing on-going post construction t racking regimes

Consistently and exceeded production goals

Education and Training

John Tyler Community College A.A.S. Human Services

Terry Sanford High School HS

Diploma

Internship Summer 2013

Crater Community Hospice 5/2013

Noah’s Children Summer Camp 8/2013

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