Customer Service Manager
Resume:
Linda Royer
*** ********* ***., **********, ** **790
********@*****.***
Objective: A position that utilizes Administrative/Business/Medical
training and strong interpersonal skills.
Qualifications: Very tenacious self-starter with a high degree of
integrity. I have strong interpersonal, communications and customer service
skills and the experience to back them up. I am extremely organized and
have the ability to multi-task. I am a team leader and a team player. All
aspects of office/medical administrations; Microsoft Word, Excel, Quick
Books and Outlook; quick learner and dependable.
Education: NWCCTC- Dean's List two semesters
Torrington Beauty Academy- Cosmetology License- voted most
outstanding student in my class and placed in Who's Who for Vocational
Students
Gilbert High School- Diploma with Honors
Employment: 08/10- Present RR Donnelley- Avon, CT-Quality Inspector 1/
Customer Service/Mailroom Clerk
Responsible for the sending of appropriate copies of printed material to
the customer in specified quantities and at specified times.
Responsible for boxing and shipping printed material to customers on time
and accurately.
Work with Press Operators and Manufacturing Supervisors to obtain the
proper number of copies of the correct version and apply appropriate
labeling when necessary; all done in a timely manner.
Make sure the correct version of each job event is shipped to the
appropriate customer's location(s).
Responsible for making sure delivery service carriers pick up shipments on
schedule. Schedule
pick-ups.
Update errant addresses for customers; research using internet and make
corrections, as needed.
Responsible for a clean and orderly work area. Keep leftover copies
organized and accessible until the sale ends; then discard them.
Requisition supplies needed for upcoming jobs in a timely manner.
Work independently but initiate communication regarding concerns and
questions.
Linda Royer
Page 2
Able to plan ahead using press schedule; asking appropriate questions weeks
in advance.
Accurately interpret, read, and execute on written and verbal instruction
from Customer Service.
Check Quality of office copies for good cut-off, margins, registration;
free of marking, ink or water spits. Bring any concerns to the attention
of Customer Service Representatives on the account.
Gather special Sales and Marketing copies for CS Manager and monthly
shipments to RRD offices.
Adhere to and promote all safety policies and procedure including, but not
limited to the proper handling of hazardous waste, lock out- tag out rules
and hearing and eye protection policies. Perform other related duties and
participates in special projects as assigned.
Certified in CPR, AED and American Red Cross Basic First Aid
08/08-08/10 Jaci Carroll Staffing Services- Torrington, CT-Temp to Hire-
Anstro Mfg.- Bristol, CT-Traffic Coordinator
All aspects of shipping duties, customer contact, brokers and carrier
contacts to schedule shipments; foreign and domestic, preparing commercial
invoices, Canadian Customs, packing slips and entering shipment information
into computer logs on a daily basis; working directly with Sales in the
Wolcott, CT office; dealing with broker reps coming into the warehouse.
Making shipping labels and dummy labels for dock workers for packing and
shipping. All UPS/FedEx shipping.
06/07-08/08 Alternative Employment- Torrington, CT- Temp to Hire- Dymax
Corp.-Torrington, CT-Shipping Clerk
Front desk duties, answering phones, resolving customer concerns,
scheduling shipping deliveries with truck companies, packing and boxing and
labeling shipments; attending daily shipping meetings. A member of the
Safety and Health Committee. UPS/FedEx data entry for shipping packages
Certified in IATA/ Dangerous Goods
2005-2007- MedOptions, Inc. - Avon, CT-Insurance Verification
Verifying insurance on all paperwork for patients in skilled nursing
facilities working on the telephone all day, resolving insurance questions,
making payments, obtaining pertinent information and entering them in a
database, billing collections, EOB, HCFA, appeal letters and referrals.
Linda Royer
Page 3
2004-2005- Sharon Pediatrics- Sharon, CT and Canaan, CT- Office
Manager/Medical Assistant
All front desk duties of running an office and medical assisting for four
pediatricians, extensive billing and collections: EOB, HCFA, appeal
letters, medical records; scheduling appointments, referrals, resolving
patient issues and concerns, opening and closing the office each day .
Entering payments, collection co-pays, picking up and dropping off mail.
Medicaid, Medicare, 3rd party billing.
Filling in at the Sharon Office when other employees were sick or on
vacation.
2001-2004- Bantam Fuel- Bantam, CT- Credit/Collections Manager
Accounts receivables, posting payments, collection efforts on past due
accounts, small claims, wage executions, bank executions, liens, court
proceedings and receptionist duties; front desk duties, answering phones,
scheduling fuel deliveries, mailing bills, posting payments, and bank
deposits.
References: Available on Request.
Contact this candidate