Quality Assurance Maintenance

JOSEPH L. GLASS JR.

*** ****** **** *****: 205-***-****

Trafford, AL 35172 205-***-****

********@*****.***

AEROSPACE MAINTENANCE MANAGER

Leadership Training Secret Clearance (091172) Skills Assessment

Staff Development Public Speaking Presentations Cost Avoidance Safety Specialist

Production Management Award Winner Diverse Aircraft Experience Skilled Writer

22 years of experience in aircraft maintenance; 12 years of executive leadership experience

Excellent safety record; expert in OSHA work-place standards; achieved unparalleled safety record over

entire career incident free

Winning team builder; expert at developing personnel and maximizing organizational productivity; adept at

establishing goals and inspiring team achievement

Detail-focused and highly knowledgeable project leader and production manager; record of excellence in

generating large-volume customer requirements while maximizing cost efficiency

PROFESSIONAL EXPERIENCE:

UNITED STATES AIR FORCE

SUMTER SMITH AIR FORCE BASE Birmingham, Alabama

Airframe, Power plant & General (APG) Flight Chief 2012 to Present

Leads 32 maintainers supporting nine KC-135R aircraft valued at $495M in an Active Associate

Squadron with the Alabama Air Nation Guard. Establishes work center priorities and schedules;

briefs status of scheduled and unscheduled maintenance to senior leaders. Manages ancillary,

upgrade, and cross-utilization training; ensures timeliness and accuracy of all training documentation.

Enforces safety and technical order usage; monitors quality assurance indicators to identify and

counter negative trends. Manages all manning authorizations to meet intermediate-level

maintenance; directly supports the Wing's fiscal year flying-hour program. Oversees the safety,

security, training, environmental control, and housekeeping compliance throughout work center.

Stellar leadership during Nuclear Operational Readiness Inspection; completed generation eight

hours under timeline--Maintenance Group garnered "Outstanding" rating.

Certified 300+ travel requests & settlement vouchers; slashed back-logs--expedited payments for

132 Squadron members.

Mentors squadron members on matters of leadership, military bearing, personal appearance and self-

discipline.

Directed flight line operations for Dreams-on-Wings; assisted with flights for 28 terminally-ill

children--greatly boosted morale.

Enforced strict safety and technical data adherence; 284 evaluations performed--crucial to

Squadron's 92% Quality Assurance pass rate.

Troubleshot refueling boom malfunction; repaired chaffed cable and rigged assembly--saved

$500K in part replacement.

YOKOTA AIR FORCE BASE Yokota, Japan

Aircraft Production Superintendent 2009 to 2012

Directs daily scheduled and unscheduled maintenance production efforts of 190 personnel in eight

diverse career fields. Responsible for safe and efficient sortie generation of 14 assigned C-130H cargo

aircraft valued over $685M. Engages with three squadrons, depot, and Pacific Air Force Air Mobility

Division to maximize mission capable aircraft. Manages fleet health; ensures maximum aircraft

availability for Western Pacific & Air Forces Central Command airlift mission demands. Coordinates

with flying squadron schedulers to accomplish daily/weekly flying and maintenance schedule.

Joseph L. Glass Jr. A Résumé of Qualifications page two

Spearheaded Operation TOMODACHI; executed flawless earthquake/tsunami relief efforts--

delivered 904 cargo tons/1.5M lbs. of water.

Energized $34M flying hour program; generated 2.8K missions/5.8K hours--only Pacific Air

Force wing to "zero" Flying Hour Program three straight years.

Oversaw Wing fleet health; diligent control of 2K+ scheduled events drove 98% Maintenance

Scheduling Effectiveness rate--smashed headquarters standard.

Completed Contract Quality Assurance Program course; stellar follow-on management of $700K

C-130 wash contract led to zero delays.

Unmatched technical/communication skills; crafted 34 engineering dispositions; all approved and

minimized mission downtime.

Combat leader! Managed 116 personnel from four bases at Ali Al Salem, Kuwait; generated

4.3K missions/96K passengers/4.1K cargo tons with 98.7% mission effective rating.

YOKOTA AIR FORCE BASE Yokota, Japan

Shift Supervisor; Consolidated Tool Section 2007 to 2009

Responsible for all aircraft maintenance support resources of 14 C-130H aircraft valued at over

$685M. Leads 15 personnel to include four sections; manages 33 specialized vehicles. Monitors unit

supply accounts totaling over $8.2M of annual flying, operations and maintenance funding. Ensures

the effective management and accountability of equipment items and supplies in excess of $4M.

Ensures serviceability of 4K+ common tools/tool kits; performs daily, monthly & annual inventory

inspections. Initiates inputs to ensure all personnel/equipment records are properly loaded into the

automated Tool Accountability System.

Gets results! Designed new tool inspection program with supervisor follow-ups & spot checks;

Quality Assurance fails cut by 35%.

Generated equipment/tools for short notice Myanmar typhoon relief mission--771 tons life-saving

aid delivered on time.

Drove supply discipline! Tracked 1.8K turn in assets, two day average turnaround; zero carcass

costs charged.

Lean expert; relocated hazardous waste accumulation point closer to source--decreased travel

time/incident potential.

Built Operation CHRISTMAS DROP maintenance support package; delivered toys/supplies to 68

islands--18.8 tons...most in event history.

Naval Station Rota Rota, Spain

Flight Line Maintenance Expediter 2004 to 2007

Coordinates all flight line maintenance efforts, resources and personnel in support of worldwide cargo

missions. Develops long-range deployment plans; implements weekly flying and maintenance

schedules; oversees all aircraft generations. Manages aircraft cannibalization, repeat, recur and could

not duplicate discrepancies and hangar queen programs. Supervises, directs and controls 37 personnel

in nine maintenance career fields supporting C-5, C-17 and other transient Air Mobility Command

mission aircraft.

Experienced instructor with superior ability to motivate personnel and enhance the overall

efficiency, performance, and compliance with standard procedures and regulations.

Team leader for installation of landing gear actuator; completed 3 hours under standard--drove

four-ship formation mission.

Worked rudder malfunction; replaced inoperative transmitter/saved medical evacuation mission--

nine soldiers moved to urgent care.

Orchestrated short-notice tasking; directed/readied three aircraft five hours under standard--urgent

counter drug mission met.

Troubleshoot inoperative cargo door; located and replaced faulty latch--actions prevented

President of the United States support mission delay.

Joseph L. Glass Jr. A Résumé of Qualifications page three

Naval Station Rota Rota, Spain

Chief Inspector, Quality Assurance 2001 to 2004

Selectively manned position; technical advisor to maintenance group commander and two maintenance

squadrons; resolves adverse quality issues. Evaluates maintenance procedures according to technical

data, Air Force Instructions and Air Force Office of Safety and Health Standards. Develops scenarios

for exercises; evaluates, corrects deficiencies and develops finding reports. Directed daily execution

for six aircraft quality assurance managed programs, 36 monitored programs and four aircraft

maintenance inspectors. Evaluated training programs, inspected aircraft, and interviewed inspectors

for qualifications and re-certification. Ensured compliance with all Airworthiness Directives.

Administered 17 weight/balance re-certifications; 15 defects identified and corrected--ensured

aircraft met safety of flight standards.

Drove electronic tech data transition team; instructed 250 technicians--100% implementation

within 2 weeks.

Authored 15 technical improvement forms; added notes/corrections to work specific tasks--

increased safety for maintenance practices.

Initiated and submitted 25 Technical Assist Requests; reviewed 43 deficiency reports, authored 28

service reports and local wing Operating Instructions.

Initiated eight deficiency reports; advised item managers on repair--highlighted defects w/$348K

equipment items.

Executed 63 special inspections; isolated negative trends prior to Environmental, Safety, and

Occupational Health Compliance Assessment Management Program Inspection--facilitated

wing's "Excellent" rating.

McGuire AFB & RAF Mildenhall Wrightstown, New Jersey/Mildenhall, England

Aircraft Pneudraulics/Hydraulics System Craftsman 1992 to 2001

Advises on problems maintaining aircraft hydraulic systems. Determines maintenance procedures and

performance characteristics using technical publications. Inspects, operates, troubleshoots, removes,

repairs, overhauls, and installs aircraft hydraulic and pneumatic systems and components, including

support equipment. Identifies and isolates malfunctions, services, bleeds, bench checks, rigs, and

performs adjustments to aircraft hydraulic components, associated electrical components, power

systems, landing gear, nose wheel steering, brakes, flight controls, weapons and cargo door systems,

air refueling receiving systems, in-flight refueling systems, hoist and winch systems, engine start

systems, recovery systems, arresting gear, air induction systems, and canopy systems. Uses hydraulic,

pneumatic, electrical/electronic principles and fundamentals, technical orders, and schematic

diagrams to isolate malfunctions. Records pertinent data on equipment maintenance data collection

forms and enters data into Maintenance Information Systems. Maintains inspection and maintenance

records. Recommends methods to improve equipment, performance, and maintenance procedures.

Handles, labels, and disposes of hazardous materials and waste according to federal, state and local

environmental standards.

Keen eye for detail; completed flight control major rig on C-17 aircraft; resulted in safe launch of

high priority mission.

Extensive knowledge; replaced C-17 stab strut manifold; Pakistan earthquake relief helicopters

delivered on time.

Dependable troubleshooter; isolated/fixed C-5 landing gear in-transit fault; airfield construction

equipment delivered.

High-quality results; replaced/rigged two ramp actuators in minimal time; saved State Department

mission departure.

Ace technician; troubleshot/rigged 3 time repeat C-5 engine throttle binding malfunction; 4

helicopters delivered downrange.

Led maintenance repair team to Guam; resealed boost pack; enabled continuation of

mission/saved $43K replacement cost.

Joseph L. Glass Jr. A Résumé of Qualifications page four

TRAINING, LEADERSHIP DEVELOPMENT & EDUCATION:

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY Florida

2007

Undergraduate Certificate in Aviation Maintenance Technology

Senior Enlisted Joint Professional Military Education – Level III Leadership Course 2007

Non Commissioned Officer Academy – Level II Leadership School 1999

Airman Leadership School – Level I Leadership School 1996

Aircraft Quality Assurance Course 2007

Maintenance Manager and Production Superintendent Course 2006

Training Certifier Course 2000

Advanced First Aid and CPR Training 2014

Aircraft Hydraulic Systems Craftsman 2005

Aircraft Pneudraulic Repair Technician 1998

Command and Control Course 2010

Risk Management Fundamentals Course 2014

Equal Opportunity and Prevention of Sexual Harassment 2014

Emergency Response: First and Emergency Responders Course 2014

Proficient in use of all Microsoft Office Programs 2014

Air Force Emergency Management Program Course 2014

AWARDS AND RECOGNITION:

Air Force Commendation Medal (3 Awards) 2011

Meritorious Unit Award (2 Awards) 2009

National Defense Service Medal (2 Awards) 2000

Humanitarian Service Medal – Japanese Earthquake/Tsunami Relief 2012

Armed Forces Expeditionary Medal 1998

Air Force Expeditionary Service 2012

United Nations Service Medal – Somalia 1993

Iraq Campaign Medal 2011

Afghanistan Campaign Medal 2012

Air Force Outstanding Unit (7 Awards) 2010

Global War on Terrorism Expeditionary Medal 2009

Lieutenant General Leo Marquez Award of Maintenance Excellence 1998, 1999

General Lew Allen Jr. Trophy 2012

Airman of the Year 1998

NCO of the Year 2004, 2007

AMC Outstanding Professional of the Year Award – Quality Assurance 2003, 2004

AMC Outstanding Professional of the Year Award – Consolidated Tool Room 2008

References Available Upon Request.

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