Customer Service Manager
Resume:
LaTunya Pritchett
Address: *** ***** ******* **** #** Tallahassee, Fla. 32312 Phone: (860)
Email: ********@*****.***
CAREER OBJECTIVE:
Several years of professional work experiences in a people oriented
environment. I seek to obtain a position in the Social Services Field; with
a focus in Case Management, Case Assessment, and Consumer Supervision.
EDUCATION:
January 2000- May 2004 Alabama State University Montgomery, AL.
Major: Bachelor of Science in Social Work GPA: 3.6 Social Work Intern:
American Red Cross
CERTIFICATIONS/TRAININGS:
First Aide/CPR, Physical/Psychological Management Training, Public Service
License, Dialectical Behavior Theory, Aggression Replacement Training,
Breaking the Cycle, Teen Prevention, and ARC Trauma Training.
AWARDS:
CREC Shining Star 2009 & 2013 (Above and Beyond Award)
PROFESSIONAL SKILLS/ABILITIES:
Possess excellent Written and Communication Skills; Team work and
Teambuilding skills; Interpersonal and Organizational Skills; Supervisory
Skills; Creativity; Customer Service; Proficient in Microsoft Office;
Maintain professional but friendly work ethics; Work well in stressful
environments; Willing to work outside the job description if needed; Highly
motivated and focused; and hold the ability to work in a diverse
population.
PROFESSIONAL WORK EXPERIENCE:
Aug. 2008-July 2014 Capital Region Education Council (Polaris Center)
East Hartford, CT
Associate Instructor
. Responsible for assisting the head teacher in classroom of students
with emotional and behavioral disabilities, by guiding them in their
work as well as calming them down when they get upset.
. Design and implement strategy's manage behavioral issues with students
with behavioral and emotions issues.
. Build rapports with the students through daily interactions with them.
. Provide guidance and assistance to the students with the academic
process.
. Supervise student for community/work programs.
. Help with their vocational and life skills.
. Praise them for success and try to enhance their motivation to succeed
when they struggle.
. Document/Report necessary paperwork to their PO/Court hearing.
. Monitor their compliance and other conditions.
March 2008-July 2008
Residential Supervisor
. Supervises employees by assigning work, reviewing progress and
assessing performance.
. Maintained an on call status which included: coverage and
documentation of call outs, monitored campus staff and activities,
resolved medical and legal issues related to adolescents in crisis
situations.
. Supervised and trained all staff; completed performance reviews,
scheduled work hours and notified staff of client needs and productive
interventions.
. Managed the maintenance of the facilities and daily operation of the
home which included planned activities for the residents.
. Schedules and provide transportation to and from appointments.
July 2006 -March 2008
Residential Counselor
. Supported clients in the process of achieving their treatment goals via
direct care; aid clients in reflecting, relating
and building trust and skills.
. Assisted in development of treatment goals for clients based upon
observed strengths and weaknesses.
. Served as a role model and a mentor in educational, community, and
vocational environments.
. Planed and coordinate activities and outings for clients to broaden
their worldview and exposure to culture.
Aug. 2008- July 2014 Tri Town Shelter
Vernon, CT
Case Manager
. Records every activity engaged on behalf of a client on a daily basis
via Progress Notes
* Devised weekly progress notes to collaborating provider
* Conducts face-to-face visits to monitor progress in implementation of
the Service Plan.
* Develops, with the client's input and agreement, a Service Plan with
specific goals and objectives to resolve service needs.
* Links the client and family with services and resources identified in the
Service Plan.
* Assist client in determining eligibility for financial assistance and/or
social services.
* Solicit and encourage expression of personal values, goals and dreams.
Aug. 2008-Feb. 2009 Community Solutions, INC.,
South Windsor
Human Service Worker
. Provided direct care in a group home for adolescent boys and girls in a
home setting.
. Monitored visits between residents and parents, lawyers, social
worker, and all other providers.
. Consult with supervisor concerning programs for individual families.
. Oversees day to day group activities of residents.
. Cares for children in client's home during clients appointments.
. Plan meals, outing, and activities with client.
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