Investment Management Operations Analyst

MAYA G. DONCHEVA

*** * **** **. *** fl, Philadelphia, PA 19130

609-***-**** • ************@*****.***

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SKILLS AND SUMMARY OF QUALIFICATIONS

• Positive attitude interacting with clients and colleagues

• Conceptual thinker

• Creative problem solver

• Efficiently working in a team environment and independently

• Ability to adapt to a rapidly changing business and technology environment

• Proficiency in MS Excel, MS Word and MS Power Point

• Extensive experience with software systems as Advisor IQ, World-Check, EDGAR Search, Bankers’ Almanac, Dun & Bradstreet, Name

Entity Screening System (NESS), My State Street

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EXPIRIENCE

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• International Funds Services, State Street Corporation – Consultant ASK Staffing, Inc. 09/13-05/14, New York, NY

• Transfer Agency Associate 1

Day to day processing of Investor Subscriptions, Redemptions, Transfers and Switches to ensure quick and effective transaction

processing

Review of documentation received from investors and input of new trade details into ISS.

Review and processing of all AML documentation.

Confirm the client trade through acknowledgement letters and sending contract note when trade complete.

Apply the rules of the fund guidelines – authorized signatories, correct bank account details, correct notice period given.

Send final contact notes to the Investor and ensuring transfer of money to the appropriate account.

Process transfers and switches in accordance with internal and the fund guidelines.

Daily interaction with clients on all investment activity ensuring effective and clear communication at all times.

Review of all investment activity on the system ensuring accurate and complete details have been entered onto the system.

Prepare and distribute monthly investor statements and reports in accordance with investor instructions.

Working with the Supervisor on enhancement to systems and processes helping to provide enhanced solutions to Investors.

Citigroup – Consultant Princeton Information Ltd 07/12 – 02/13, New York, NY

KYC Analyst - Remediation / Refresh Specialist Institutional Clients

Review KYC entries / records and validate accuracy of data in KYC platforms

Verify documentation uploaded into the KYC tool

Conduct KYC/CIP enhanced due diligence and ongoing maintenance for existing client relationships and liaise with Sales for

required documents and sign-off

Ensure completeness of document package and submit to Compliance for approval of KYC Refresh for High Risk clients and FFIs.

Liaise with Sales, Compliance and external clients to ensure customers meet regulatory requirements prior to trading activities.

Analyze formation documents, ownership structure, foreign bank certificates etc. for a broad range of low to high risk institutional

clients.

Complete remediation efforts to clean up data and documentation and update the information on the KYC tool.

Merrill Lynch – Bank of America 11/09-05/12, Jersey City, NJ

Senior Operations Analyst

Serve as the primary point of contact with clients ( third party money managers) for routine communication, operational and

settlement issues

Evaluate client documentation received from branch/FAs and/or client for processing and approval, utilizing the document imaging

and workflow systems.

Manage accurately daily client transactions, within established deadlines, and in accordance with existing policies and procedures.

Research, follow-up and resolve client inquiries and maintenance, including transactions, holdings, balance, address and signer

changesthrough effective interaction with clients, branch/operations areas in a timely and professional manner

Coordinate and follow through processes including account opening, funds and securities transfers, retirement distributions, full and

partial broker to broker account transfer, corporate action responses, charitable gift and statement requests, tax reporting inquiries

and online service support

Understand client needs and create an environment of professionalism, industry understanding and partnership with clients in a

service oriented manner

Cape Bank 09/05 – 11/09, Linwood, NJ

Senior Credit Analyst/Jr. Loan Relationship Manager 11/08 – 11/09, Linwood, NJ

Prepare accurate AR and AP aging reports, net sale to loan analyses for construction loan facilities and ROE and ROS analyses for

development loan proposals

Prepare and distribute MLC packages and attend MLC meetings as minutes recording secretary

Research existing relationships to determine missing financial statements. Evaluating total exposure and profitability, administer

financial statements requests and underwriting annual line of credit and maturing loan renewals

Manage a small loan portfolio, collect updated financials, initiate and complete the entire underwriting process, prepare final credit

presentations. Presenting the subject credit underwriting, ordering closing documents and closing the subject loans in the presence of

attending Loan Officer

Credit Analyst 03/06 – 11/08, Linwood, NJ

Routinely prepare mapped and reconciled spread analyses to produce an accurate traditional, personal, rent roll and global cash flow

analyses

Review ratios derived from spread analyses and evaluate them through comparison with benchmarks from RMA Annual Statement

Studies

Being responsible for the update of financial tracking system as financial statements are being collected

Participate as a non-voting member of MLC meetings also recording and producing the committee minutes .

• Customer Service Representative ( Boardwalk Bank, acquired by Cape Bank in 01/08) 09/05 – 03/06, CMCH,

NJ

Perform daily office responsibilities including account transactions and maintenance, complete reports and projects, guiding clients

in choosing appropriate residential loan products, open new accounts and facilitate purchases of certificates of deposit.

Answer walk-in and phone customers’ questions, understanding, endorsing and selling bank's wide range of products and services.

Promote excellent customer relations

EDUCATION

Bachelor of Science in Finance 09/01 – 05/04, Pomona, NJ

The Richard Stockton College of New Jersey

GPA -3.8

Dean’s list (5 consecutive semesters)

Stroser Foundation Karl A. Kehr Scholarship, The Atlantic New School and Antoinette Bigel Endowed Scholarships

Delta Mu Delta, Member (National Honor Society in Business Administration)

RSCNJ Accounting and Finance Society, Member

Major: Accounting 9/97 – 5/00, Sofia, Bulgaria

University of National and World Economy

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