Ryan Mays

***** ****** **** ***** *** *G

Charlotte, North Carolina, 28262 United States

919-***-****

acfv15@r.postjobfree.com

STRENGTHS

• Strong ability to provide support to those seeking help

• Articulate/analytical

• Dedicated to collaboration and seeking win/win solutions

• Proficient in Microcomputer Applications

• Clear/effective and strong verbal/written communication

• Exceptional listening skills

• Capable of enforcing rules and regulations

EDUCATION

Bachelor of Arts, May 2013

• Major: Political Science

• Minor: Justice Studies

PROFESSIONAL EXPERIENCE

State Employees’ Credit Union

Financial Service Representative, Current

• Process vehicle, personal, and credit loan applications

• Analyze credit reports.

• Handle up to $10,000.00 in cash, in my possession

• Able to interact with members and coworkers with patience, enthusiasm,

professionalism, confidentiality and maturity

• Establish new membership, open all accounts and process changes in accounts

• Cross sell Credit Union services and advise members of available services

• Key all transactions and maintain a balanced cash drawer (excellent balancing record)

• Balance the vault, ATM, TCD and coin sorter

• Greet members and respond to their needs or direct them to the appropriate

department

• Operate 3 lane drive-thru alone as needed

• Keep daily and monthly records of the following reports; vault control, returned

checks, visa gift cards, theme park tickets, forgeries, and coin sorter

• Prepare, order and verify cash delivery and shipment once a week

• Assist members with account problems, checking reconciliations, or errors in

transactions

• Grant subsequent advances on existing credit cards, open lines and home equity lines

of credit

• Answer incoming calls, file paper work and perform other clerical duties to assist

members as needed

Resident Research, LLC.

Charlotte, North Carolina United States

Verification Specialist/ Credit & Criminal Report Analyst/ Customer Service Rep.

May 2013 – October 2013

Answer telephones to provide technical support

Determine and certify the eligibility of prospective tenants, following government

regulations

Contact former/current employers to verify applicants' employment

Contact former/current landlords to verify applicants’ ability to maintain a level of good

standing

Examine city directories and public records in order to verify residence property

ownership, bankruptcies, liens, arrest record, or unpaid taxes of applicants

Analyze credit data and financial statements to determine the degree of risk involved in

extending property to applicant

Confer with credit association and other business representatives to exchange credit

information

Confer with clients by telephone or in person to provide information about products or

services, take or enter orders, cancel accounts, or obtain details of complaints

Provide Clients with a summarized report on prospective tenants

Receive payment and record receipts for services

Responsible for data entry on a variety of projects assigned on needed bases

Winston Salem State University

Winston Salem, North Carolina United States

Resident Assistant/Advisor, Apr 2009 – May 2013

Give tours of Residence Halls to future students and family

Situation evaluation/analysis

Enforce rules and regulations to ensure the smooth and orderly operation of dormitory

programs

Determine the need for facility maintenance and repair, and notify appropriate personnel

Answer telephones, and route calls or deliver messages

Make regular rounds to ensure that residents and areas are safe and secure

Observe students to detect and report unusual behavior

Mediate interpersonal problems between residents

Collaborate with counselors to develop counseling programs that address the needs of

individual students

Communicate with other staff to resolve problems with individual students

Counsel students in the handling of issues such as family, financial, and educational

problems

Confer with medical personnel to better understand the backgrounds and needs of

individual residents

Provide emergency first aid and summon medical assistance when necessary

Supervise, train, and evaluate residence hall staff, including resident assistants,

participants in work-study programs and other student workers

Develop and coordinate programs targeting residents' development:

-Physically -Culturally

-Spiritually -Socially -Educationally

Conflict resolution Training in:

-Social acceptance -Alcohol/Drug Use

-Academic performance -Race

Hollister Retail Stores Winston

Salem, North Carolina United States

Cashier/Floor Model Oct 2011 – Aug 2012

Situation evaluation/analysis

Greet customers entering establishments

Generated a warm/friendly environment

Assist customers by providing information and resolving their complaints

Assisted customers in purchases and selections

Answer customers' questions, and provide information on procedures or policies

Process merchandise returns and exchanges

Stock shelves, and mark prices on shelves and items

Supervise others and provide on-the-job training

Assisted customers with any/all concerns

Department of Homeland Security Division of Emergency Management

Raleigh, North Carolina United States

Intern Jun 2011 – Aug 2011

As an Intern I was assigned different tasks day to day. The main objective of my

internship was to gain exposure to the various methods used in planning, preparing,

and prevention in public safety. I attended numerous public safety meetings where I

was able to interact with important figures amongst the different sectors across North

Carolina. I was responsible for data input on various projects as instructed. I observed

how governmental policies were processed and how to develop contingency plans to

deal with emergencies.

CAMPUS INVOLVEMENT/VOLUNTEER SERVICE

Active Member of Kappa Alpha Psi Fraternity, Inc.

-Vice-Polemarch (Vice President) 2011-2012

-Polemarch (President) 2012-2013

-National Delegate of the Delta Chi Chapter

-PanHellenic Representative for Delta Chi Chapter

Participated on the University Judicial Council

Served as mentor to 1st year college students

Delivered holiday meals to the less fortunate

Tutored elementary students in Computer Literacy

Participated in numerous youth outreach programs

AWARDS AND HONORS

Deans List, 2008-2009

University Representative, Model United Nations Conference, 2009

Student Leadership Award, 2010

Mr. Resident Assistant, 2010-2011

PROFESSIONAL REFERENCES

Michael Daniska, Deputy Chief Division of Planning

Homeland Security NC Division of Emergency Management

1636 Gold Star Drive

Raleigh, North Carolina 27699

Phone: 919-***-****

Email: acfv15@r.postjobfree.com

Lindsey Bacon, Merchandise Execution Leader

JCPenney, Cary Towne Center Mall

1105 Walnut Street

Cary, North Carolina 27511

Phone: 919-***-****

Email: acfv15@r.postjobfree.com

Belinda Jackson Ingram, ASEP Site Coordinator

Charlotte Mecklenburg Schools

4330 Foxcroft Road

Charlotte, North Carolina 28211

Phone: 980-***-****

Email: acfv15@r.postjobfree.com

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