Customer Service Representative
Resume:
Ryan Mays
***** ****** **** ***** *** *G
Charlotte, North Carolina, 28262 United States
**********@*****.***
STRENGTHS
• Strong ability to provide support to those seeking help
• Articulate/analytical
• Dedicated to collaboration and seeking win/win solutions
• Proficient in Microcomputer Applications
• Clear/effective and strong verbal/written communication
• Exceptional listening skills
• Capable of enforcing rules and regulations
EDUCATION
Bachelor of Arts, May 2013
• Major: Political Science
• Minor: Justice Studies
PROFESSIONAL EXPERIENCE
State Employees’ Credit Union
Financial Service Representative, Current
• Process vehicle, personal, and credit loan applications
• Analyze credit reports.
• Handle up to $10,000.00 in cash, in my possession
• Able to interact with members and coworkers with patience, enthusiasm,
professionalism, confidentiality and maturity
• Establish new membership, open all accounts and process changes in accounts
• Cross sell Credit Union services and advise members of available services
• Key all transactions and maintain a balanced cash drawer (excellent balancing record)
• Balance the vault, ATM, TCD and coin sorter
• Greet members and respond to their needs or direct them to the appropriate
department
• Operate 3 lane drive-thru alone as needed
• Keep daily and monthly records of the following reports; vault control, returned
checks, visa gift cards, theme park tickets, forgeries, and coin sorter
• Prepare, order and verify cash delivery and shipment once a week
• Assist members with account problems, checking reconciliations, or errors in
transactions
• Grant subsequent advances on existing credit cards, open lines and home equity lines
of credit
• Answer incoming calls, file paper work and perform other clerical duties to assist
members as needed
Resident Research, LLC.
Charlotte, North Carolina United States
Verification Specialist/ Credit & Criminal Report Analyst/ Customer Service Rep.
May 2013 – October 2013
Answer telephones to provide technical support
Determine and certify the eligibility of prospective tenants, following government
regulations
Contact former/current employers to verify applicants' employment
Contact former/current landlords to verify applicants’ ability to maintain a level of good
standing
Examine city directories and public records in order to verify residence property
ownership, bankruptcies, liens, arrest record, or unpaid taxes of applicants
Analyze credit data and financial statements to determine the degree of risk involved in
extending property to applicant
Confer with credit association and other business representatives to exchange credit
information
Confer with clients by telephone or in person to provide information about products or
services, take or enter orders, cancel accounts, or obtain details of complaints
Provide Clients with a summarized report on prospective tenants
Receive payment and record receipts for services
Responsible for data entry on a variety of projects assigned on needed bases
Winston Salem State University
Winston Salem, North Carolina United States
Resident Assistant/Advisor, Apr 2009 – May 2013
Give tours of Residence Halls to future students and family
Situation evaluation/analysis
Enforce rules and regulations to ensure the smooth and orderly operation of dormitory
programs
Determine the need for facility maintenance and repair, and notify appropriate personnel
Answer telephones, and route calls or deliver messages
Make regular rounds to ensure that residents and areas are safe and secure
Observe students to detect and report unusual behavior
Mediate interpersonal problems between residents
Collaborate with counselors to develop counseling programs that address the needs of
individual students
Communicate with other staff to resolve problems with individual students
Counsel students in the handling of issues such as family, financial, and educational
problems
Confer with medical personnel to better understand the backgrounds and needs of
individual residents
Provide emergency first aid and summon medical assistance when necessary
Supervise, train, and evaluate residence hall staff, including resident assistants,
participants in work-study programs and other student workers
Develop and coordinate programs targeting residents' development:
-Physically -Culturally
-Spiritually -Socially -Educationally
Conflict resolution Training in:
-Social acceptance -Alcohol/Drug Use
-Academic performance -Race
Hollister Retail Stores Winston
Salem, North Carolina United States
Cashier/Floor Model Oct 2011 – Aug 2012
Situation evaluation/analysis
Greet customers entering establishments
Generated a warm/friendly environment
Assist customers by providing information and resolving their complaints
Assisted customers in purchases and selections
Answer customers' questions, and provide information on procedures or policies
Process merchandise returns and exchanges
Stock shelves, and mark prices on shelves and items
Supervise others and provide on-the-job training
Assisted customers with any/all concerns
Department of Homeland Security Division of Emergency Management
Raleigh, North Carolina United States
Intern Jun 2011 – Aug 2011
As an Intern I was assigned different tasks day to day. The main objective of my
internship was to gain exposure to the various methods used in planning, preparing,
and prevention in public safety. I attended numerous public safety meetings where I
was able to interact with important figures amongst the different sectors across North
Carolina. I was responsible for data input on various projects as instructed. I observed
how governmental policies were processed and how to develop contingency plans to
deal with emergencies.
CAMPUS INVOLVEMENT/VOLUNTEER SERVICE
Active Member of Kappa Alpha Psi Fraternity, Inc.
-Vice-Polemarch (Vice President) 2011-2012
-Polemarch (President) 2012-2013
-National Delegate of the Delta Chi Chapter
-PanHellenic Representative for Delta Chi Chapter
Participated on the University Judicial Council
Served as mentor to 1st year college students
Delivered holiday meals to the less fortunate
Tutored elementary students in Computer Literacy
Participated in numerous youth outreach programs
AWARDS AND HONORS
Deans List, 2008-2009
University Representative, Model United Nations Conference, 2009
Student Leadership Award, 2010
Mr. Resident Assistant, 2010-2011
PROFESSIONAL REFERENCES
Michael Daniska, Deputy Chief Division of Planning
Homeland Security NC Division of Emergency Management
1636 Gold Star Drive
Raleigh, North Carolina 27699
Phone: 919-***-****
Email: ****.*******@*****.***
Lindsey Bacon, Merchandise Execution Leader
JCPenney, Cary Towne Center Mall
1105 Walnut Street
Cary, North Carolina 27511
Phone: 919-***-****
Email: *******@***.***
Belinda Jackson Ingram, ASEP Site Coordinator
Charlotte Mecklenburg Schools
4330 Foxcroft Road
Charlotte, North Carolina 28211
Phone: 980-***-****
Email: **********@*****.***
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