Kristen A. Bell

**** ********** ******, ******, ** 02466

acfv0j@r.postjobfree.com

617-***-****

www.linkedin.com/in/bellkristen

SUMMARY

Human Resources professional with proven ability to deliver strategic

leadership and expertise to align Human Resources with business strategy.

Recognized for the ability to understand business needs and develop strong

relationships within organizations where HR is expected to contribute

directly to the success of the business.

Expertise: Employee Relations, Performance Management, Recruiting,

Process Improvement, Organizational Development/Change Management and

HR Compliance.

EXPERIENCE

Babson Capital Management, Boston MA

2007 - 2012

Institutionally-focused Global Fixed Income investment management

organization with over $198 billion assets under management.

Human Resources Director

. Developed a thorough understanding of the organization's business needs

and future direction in order to communicate HR implications to

leadership.

. Facilitated Performance Management Review Process to ensure employees

received feedback, set goals and created a development plan for the next

performance year.

. Provided guidance in the resolution of employee questions related to HR

policies and procedures, training, career counseling and investigation of

alleged unfair practices.

. Responsible for full life cycle recruiting with an average 30 day time to

fill rate.

. Conducted new hire orientation and facilitated onboarding process while

ensuring new employees adapt to their new professional environment.

. Identified Organizational Development issues and recommended process

improvements such as revamping their orientation process.

. Oversaw management of the Boston Office including three direct reports.

Netcracker Technology, Waltham MA

2006 - 2007

Global partner for communications service providers and cable operators,

offering comprehensive, end-to-end Business Support Systems, Operation

Support Systems, and Enterprise Applications support.

Human Resources Director

. HR Business Partner to Solution Delivery, Sales Engineers, Product

Management, Finance and Legal Teams to provide continuous support and

interpretation on HR Policies, Employee Relations, Benefits and team

performance issues.

. Effectively planned, designed, developed and evaluated HR initiatives

that supported organizational strategic goals.

. Led the development, implementation and ongoing enhancement of a HRIS

System and trained the NetCracker HR Team Globally which allowed all

employee data to go from manual manipulation in excel to reporting and

analysis ability.

. Participated in the development of a new Performance Management process

that consisted of setting Project/Role Expectations, 90-Day Reviews,

Project Reviews and Annual Reviews.

. Maintained in-depth knowledge of legal requirements related to day-to-

day management of employees, reducing legal risks and ensuring regulatory

compliance.

Accenture, Washington DC

1997 - 2005

World's leading provider of management consulting, technology and

outsourcing services with net revenues of $28.6 billion for fiscal 2013.

HR Services Division - HR Operations Manager, TSA Account (2002 - 2005)

. Participated in building the HR structure from the bottom-up for

Transportation Security Administration.

. Key player in the roll-out of the HR function supporting TSA, including

Staffing and Operations.

. Performed in two different management positions for TSA HR Services,

Recruiting Manager (25 employees) and Caseworker Manager (20 employees)

which included Onboarding, Employee Relations, Performance Management and

Benefits.

. Provided daily crucial statistics on TSA Offers for Airport Screeners and

Non-Screeners for Accenture and TSA Leadership to ensure that airports

were appropriately staffed.

. Resolved client issues with the TSA Program Manager (Dept. of Homeland

Security), Federal Security Directors and Administrative Officers to

ensure high levels of service delivery and client satisfaction.

HR Services Division - HR Operations Manager - Cable & Wireless Account

(2001 - 2002)

. Performed due diligence on the HR structure, processes, systems and

policies.

. Restructured the CW US HR Team to ensure an efficient workflow in order

to meet the measured Client Service Level Agreements.

. Managed and coached the CW US HR Team of 8 employees.

. Created and implemented a HR Process Quality Improvement and Proofing

Plan for CW HR.

. Provided weekly productivity reports to the CW HR Policy Director and

assisted in the analysis of the data and maintenance of the HRIS System,

SAP.

Recruiting Operations Manager (1999 - 2001)

. Managed team of 15 employees to provide administrative support to all DC

Metropolitan recruiters.

. Responsible for coordination of the Recruiting Post-Acceptance process

for DC Location.

. Ensured all on-site and off-site interviews and recruiting presentations

ran effectively.

. Oversaw recruiting administrative functions including processing and

tracking recruiting invoices, performing accurate data entry and updates

into various recruitment databases, offer letter generation, ordering and

maintaining the supply of marketing materials for career fairs and college

campus visits.

Human Resources Specialist - Global Technology Competency & Communications

Industry (1997 - 1999)

. Participated in a team responsible for Staffing, Employee Relations,

Learning & Development and Performance Management for Accenture

consultants.

. Coordinated all HR Annual Processes across three areas, including

Americas, Asia Pacific and Europe, in order to ensure processes were

accurately defined as well as efficiently and consistently executed.

. Provided operational and HR support for a Global Team of 30,000

employees.

. Monitored Partner and Associate Partner headcount in order to meet

existing and anticipated resource demand.

Star Mountain, Inc., Alexandria, VA

1995 - 1997

Human Resources Administration Consulting

Human Resources Business Partner

TriFoods International, Pomfret Center, CT

1994 - 1995

Food Manufacturer

HR/Customer Service Supervisor

International Data Group, Framingham, MA

1993 - 1994

World's leading technology media, events and research company. IDG

products and services reach an audience of more than 280 million technology

buyers in 97 countries.

Payroll & Benefits Administrator

EDUCATION

Saint Anselm College, NH

. Bachelor of Arts, Business (graduated in 1993)

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