Human Resources
Resume:
Kristen A. Bell
**** ********** ******, ******, ** 02466
************@*******.***
www.linkedin.com/in/bellkristen
SUMMARY
Human Resources professional with proven ability to deliver strategic
leadership and expertise to align Human Resources with business strategy.
Recognized for the ability to understand business needs and develop strong
relationships within organizations where HR is expected to contribute
directly to the success of the business.
Expertise: Employee Relations, Performance Management, Recruiting,
Process Improvement, Organizational Development/Change Management and
HR Compliance.
EXPERIENCE
Babson Capital Management, Boston MA
2007 - 2012
Institutionally-focused Global Fixed Income investment management
organization with over $198 billion assets under management.
Human Resources Director
. Developed a thorough understanding of the organization's business needs
and future direction in order to communicate HR implications to
leadership.
. Facilitated Performance Management Review Process to ensure employees
received feedback, set goals and created a development plan for the next
performance year.
. Provided guidance in the resolution of employee questions related to HR
policies and procedures, training, career counseling and investigation of
alleged unfair practices.
. Responsible for full life cycle recruiting with an average 30 day time to
fill rate.
. Conducted new hire orientation and facilitated onboarding process while
ensuring new employees adapt to their new professional environment.
. Identified Organizational Development issues and recommended process
improvements such as revamping their orientation process.
. Oversaw management of the Boston Office including three direct reports.
Netcracker Technology, Waltham MA
2006 - 2007
Global partner for communications service providers and cable operators,
offering comprehensive, end-to-end Business Support Systems, Operation
Support Systems, and Enterprise Applications support.
Human Resources Director
. HR Business Partner to Solution Delivery, Sales Engineers, Product
Management, Finance and Legal Teams to provide continuous support and
interpretation on HR Policies, Employee Relations, Benefits and team
performance issues.
. Effectively planned, designed, developed and evaluated HR initiatives
that supported organizational strategic goals.
. Led the development, implementation and ongoing enhancement of a HRIS
System and trained the NetCracker HR Team Globally which allowed all
employee data to go from manual manipulation in excel to reporting and
analysis ability.
. Participated in the development of a new Performance Management process
that consisted of setting Project/Role Expectations, 90-Day Reviews,
Project Reviews and Annual Reviews.
. Maintained in-depth knowledge of legal requirements related to day-to-
day management of employees, reducing legal risks and ensuring regulatory
compliance.
Accenture, Washington DC
1997 - 2005
World's leading provider of management consulting, technology and
outsourcing services with net revenues of $28.6 billion for fiscal 2013.
HR Services Division - HR Operations Manager, TSA Account (2002 - 2005)
. Participated in building the HR structure from the bottom-up for
Transportation Security Administration.
. Key player in the roll-out of the HR function supporting TSA, including
Staffing and Operations.
. Performed in two different management positions for TSA HR Services,
Recruiting Manager (25 employees) and Caseworker Manager (20 employees)
which included Onboarding, Employee Relations, Performance Management and
Benefits.
. Provided daily crucial statistics on TSA Offers for Airport Screeners and
Non-Screeners for Accenture and TSA Leadership to ensure that airports
were appropriately staffed.
. Resolved client issues with the TSA Program Manager (Dept. of Homeland
Security), Federal Security Directors and Administrative Officers to
ensure high levels of service delivery and client satisfaction.
HR Services Division - HR Operations Manager - Cable & Wireless Account
(2001 - 2002)
. Performed due diligence on the HR structure, processes, systems and
policies.
. Restructured the CW US HR Team to ensure an efficient workflow in order
to meet the measured Client Service Level Agreements.
. Managed and coached the CW US HR Team of 8 employees.
. Created and implemented a HR Process Quality Improvement and Proofing
Plan for CW HR.
. Provided weekly productivity reports to the CW HR Policy Director and
assisted in the analysis of the data and maintenance of the HRIS System,
SAP.
Recruiting Operations Manager (1999 - 2001)
. Managed team of 15 employees to provide administrative support to all DC
Metropolitan recruiters.
. Responsible for coordination of the Recruiting Post-Acceptance process
for DC Location.
. Ensured all on-site and off-site interviews and recruiting presentations
ran effectively.
. Oversaw recruiting administrative functions including processing and
tracking recruiting invoices, performing accurate data entry and updates
into various recruitment databases, offer letter generation, ordering and
maintaining the supply of marketing materials for career fairs and college
campus visits.
Human Resources Specialist - Global Technology Competency & Communications
Industry (1997 - 1999)
. Participated in a team responsible for Staffing, Employee Relations,
Learning & Development and Performance Management for Accenture
consultants.
. Coordinated all HR Annual Processes across three areas, including
Americas, Asia Pacific and Europe, in order to ensure processes were
accurately defined as well as efficiently and consistently executed.
. Provided operational and HR support for a Global Team of 30,000
employees.
. Monitored Partner and Associate Partner headcount in order to meet
existing and anticipated resource demand.
Star Mountain, Inc., Alexandria, VA
1995 - 1997
Human Resources Administration Consulting
Human Resources Business Partner
TriFoods International, Pomfret Center, CT
1994 - 1995
Food Manufacturer
HR/Customer Service Supervisor
International Data Group, Framingham, MA
1993 - 1994
World's leading technology media, events and research company. IDG
products and services reach an audience of more than 280 million technology
buyers in 97 countries.
Payroll & Benefits Administrator
EDUCATION
Saint Anselm College, NH
. Bachelor of Arts, Business (graduated in 1993)
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