Customer Service Assistant

**** ********* ***** ***. *, Indianapolis, IN ****7

Phone 317-***-**** . E-mail ***********@*****.***

Nicole M. Mendel

Objective

Seeking a position with a progressive organization

in administration enabling me to utilize my

advanced business and superior customer service

skills resulting in successfully impacting bottom

line results.

Work experience

June 2007-Present Midwest Toxicology Services,

LLC Indianapolis, IN

Medical Review Officer Assistant

Primary responsibilities included but not limited

to answering and routing incoming calls on a

multi-line phone system, processing corresponding

paperwork in relation to drug screenings and other

programs, report confidential testing results for

Federal DOT clients, scheduling for random drug

testing, researching information in order to

collect data needed for processing, keep records

and accounts up to date, invoice clients and verify

payments, managing over 75 different accounts;

administrative functions including the use of

printers, scanners, mail machines, and fax

machines.

September 2004-October 2006 Product Action

International LLC Indianapolis, IN

Payroll Specialist

Responsible for processing payroll for over 3,000

employees using E-Time and Paychex system. Receive

and enter all information for Canada.Key hours into

OnPayroll for Canadian employees.Enter all time off

requests into Etime.Save and email Etime report to

locations.Receive and enter corrections from the

report.Research why there was a correction.Enter

correction and reason for correction on Payroll

Correction excel spreadsheet. Give timesheets to DV

to update PAIS. Send 2nd Etime report by 9:00am.

Research why there was a correction. Enter

correction and reason for correction on Payroll

Correction excel spreadsheet. Begin working on

Canada hours spreadsheet. Begin entering hours from

PAIS report into Etime.

July 1998 - February 2004 Health Professions Bureau

Indianapolis, IN

Accountant

Received and routed incoming calls and/or took

messages to pass along to the appropriate parties,

ordered supplies, process bounced checks, entered

and verified customer information in order to

perform payment transactions, and processed

corresponding paperwork for health professional

licensing also using administrative functions.

skills and expertise

Skilled in many software applications including

Microsoft Office,

Word, Excel, QuickBooks. Typing speed 65 wpm or

more. I am also a dependable, stable individual

who possesses communication skills, self-starter

who is able to multi-task proficiently in a

fast-paced environment, detail oriented and

thorough in completing all tasks given, able to

work independently with little or no assistance,

outstanding organizational, documentation, and

record keeping skills, and always willing to

take on more responsibilities and challenges.

References Available UPON REQUEST

Contact this candidate