Customer Service Representative
Resume:
Jeanette Godinez
Covina CA 91722
Dear Employer:
I’ve enclosed my resume, which details my employment background in Customer Service. What
my resume doesn’t describe is my character. I’m a very punctual individual, much opened mind,
always eager to learn and grow within the company. I am also a very good motivator and self
starter; I work well under low supervision.
I’d welcome the opportunity to demonstrate these qualities in person. I look forward to hearing
from you.
Sincerely,
Jeanette Godinez
1
Jeanette Godinez
16351 E. Bridger St
Covina, CA 91722
*************@*****.***
OBJECTIVE
As an experienced banking professional, I would like to utilize my earlier experience and
knowledge in banking by contributing to the improvement as well as progress of the bank. I will
be putting my best efforts in term of time and learning new banking techniques and methods.
WORK EXPIERENCE
Wells Fargo Bank 12/2010- 06/01/11 El Monte, CA
Customer service phone banker coach
• Expected to sell product & services achieve aggressive sales goals daily &
quarterly
• Thrive on customer interaction & never miss an opportunity to enhance the
customer’s relationship with Wells Fargo by marketing new products &
services.
• Always handle each customer with friendly, courteous touch while
following strict procedures for handling various types of inquiries
• Bridge the gap between the training class and the phone banker position
for new hires
• Provide affirming and constructive feedback to new hires and seasoned
bankers
• Assist with on the job training which provides bankers with the
knowledge, resources and skills required for their job function
• Assist new hires with customers requesting for escalation
Telescope 05/2005-10/10
Monrovia, CA
Customer Service/Retention
• Retained customers from canceling service
2
• Extremely knowledgeable of products and services to cross-sell
• Explained and ensured customer understanding of product and use of
services
• Responsible to change customer product or report any problems on
customer services provided
Collections
• Contacted delinquent accounts by phone customized payment arrangement
for repayment
• Collect payments on past due bills
• Ensure all customer information is correct including phone numbers and
addresses
• Initiate termination of service according if previous arrangement was not
followed
Quality assurance Specialist
• Monitor/audit each assigned customer service representative
• Provide personal and proactive feedback to associates both in one on one
sessions
• Work with supervisors and management to ensure that all associates meet
quality standards
• Carry out reward and recognition programs
3
Apollo Enterprise 01/2004-04/05 Covina, CA
Billing Verification Specialist
• Inbound and Outbound calls to verify insurance billing information
• Contact patients by telephone- to provide insurance billing
information
• Resolve any issues with coverage, making necessary changes
within system
• Completed claims requiring extensive research on unverified
insurance information
EDUCATION 1996-2000 Baldwin
Park
Sierra Vista High School Diploma
East San Gabriel Valley Regional Certificate West Covina
(Medical Assisting)
4
Contact this candidate