Customer Service High School
Resume:
Tawanna C. Osborne
McAlester, Ok. 74501
OBJECTIVE:
I am a professional, experienced in accounting, appropriation, contracts, budget and finance and
customer service. I have excellent communication, customer service and problem solving skills. I
am a Team Player and am looking forward to working for a company that is dedicated to
professionalism. I am able to multi task. I type approximately 50 words per minute.
WORK EXPERIENCE:
Pre-Certification Clerk
MCALESTER REGIONAL HEALTH CENTER December, 2013-Present
• Call insurance companies to verify coverage, deductibles, co-pays
• Work with physician offices to collect needed information for pre-certification
• Call patients to collect deductibles, co-pays
• Locate and verify ICD 9 codes and CPT codes
• File patients orders in alphabetical order on appointment date
• Communicate with other hospital departments
• Contact insurance companies for retro pre-certifications
• Monitor status of patients account for retro pre-certification
• Maintain excel spreadsheet of retro pre-certifications
• Collect data for monthly reports
• Maintain spreadsheet of point of service monies collected daily
• Register patients as they come in for appointments
Receptionist
SEQUEL CARE OF OKLAHOMA March, 2013-November, 2013
• Answer multi-line phones
• Sort and file client notes
• Route correspondence to appropriate personnel
• Greet clients
• Show clients to therapy room
• Compose newspaper articles
• Compile data for monthly reports
• Screen calls for Executive Director and Clinical Director
• Audit files for discharge
• Schedule appointments for clinicians
• Follow up on appointments
• Verify insurance coverage on clients
Administrative Technician III
HOWARD MCLEOD CORRECTIONAL CENTER May 2012-March 2013
• Daily Count Sheet-Input number of offenders into computer and balance
• Input new offenders into computer system
• Release offenders sent to other facilities
• Input offender sentences into computer
• Track and balance offenders time
Collection Supervisor
ATOKA COUNTY MEDICAL CENTER 18 APR 2011-May 2012
• Daily calls to past due patient accounts.
• Balance all monies collected daily.
• Assist patients with payment plans.
• File Creditors Statements with Courts regarding probate cases.
• Assist patients with filling out forms for Charity Program.
• Makes notes on patients account in computer system.
• Work with Medical Records department when patient/business requests information.
Accounting Clerk II
INFUSED SOLUTIONS, LLC 1 APR 2010 – 11MAR 2011
AMC SYSTEMS 1 MAY 2009 – 1 APR 2010
LEADER COMMUNICATIONS 21 MAY 2007 - 1 MAY 2009
● Worked multiple contracts with three different vendors at the Federal
Aviation Administration’s Enterprise Service Center (ESC) in the capacity
of accounting clerk.
● Assist ESC customers in resolving requests, complaints, concerns and
inquiries regarding GovTrip (governmental travel accounting software).
● Input data for vendors and employees into Delphi Accounting software for
all ESC customers, verify Taxpayer Identification Numbers through the
IRS website, DUNS (Dun and Bradstreet confirmation data) data with CCR
website and assist travelers with GovTrip issues.
● Use Federal Reserve Bank directory to verify bank routing numbers are
correct and active.
● Supported travelers with authorizations and vouchers for travel purposes,
issued account tokens, assisted with system problems and provided
assistance to travelers on a daily basis.
● Researched payments submitted between Delphi and Govtrip.
● Maintain address and banking information for vendors and employees in the
Delphi supplier table.
Receptionist
BRAUM’S INC 5 FEB 2007 – 20 MAY 2007
TUTTLE PUBLIC SCHOOLS 1 MAR 2006 – 5 FEB 2007
● Performed various and standard receptionist duties.
Assistant Branch Manager
FIRST NATIONAL BANK AND TRUST OF CHICKASHA
1 APR 2003 – 28 FEB 2006
MEMBERS TRUST CREDIT UNION 10 AUG 2001 – 14 AUG 2002
● Supervised bank staff, audited cash drawers and the bank vault, ordered
money as needed and ensured the staff followed bank policy and
procedures.
● Monitored and adjusted time and attendance of all staff and assigned daily
tasks.
● Typed credit denial letters, approved or denied loan applications, and
contacted customers whom were past due on payments.
● Provided training and support to the staff, recommended payroll
adjustments and implemented changes to payroll.
● Established monthly schedules for employees.
OTHER QUALIFICATIONS AND AWARDS
Customer Service Award - August 31, 2007
TEAM SPIRIT Award - 1st Quarter 2008
School Year-2008-Citation for Hosts Program (mentor)
Letter of Recognition from Mona Taylor, Secretary of Directors office for
FAA-MMAC -
April, 2009
Certificate of Appreciation re: CARS ALLOWANCE REBATE SYSTEM- 2009
Type approx. 60 wpm
Proficient in: Lotus Notes, MSExcel, MSWord, MSAccess, Ten Key and Delphi
REFERENCES:
Tracy Maxwell
Atoka, OK
Nita Raney
Tushka, Ok
580-***-**** x 281
Sonya Wilson
Antlers, OK
EDUCATION:
High School
Atoka High School, Atoka, OK 74525
Graduated-May, 1981
Contact this candidate