Customer Service Manager

** *** **** ******: 916-***-****

Brentwood, NY 11717 Email: *********@*****.***

Jenny Rivas

Objective I am a highly motivated bilingual person (English & Spanish) who is interested in

a challenging position where I can be an asset to your organization. I am trained

and experienced in customer service as well as some accounting procedures in

addition to knowledge in research, call center processes and secretarial tasks.

Experience Account Specialist Westbury, NY

Debt Recovery Solutions 2014

My responsibilities include but are not limited to customer service, skip tracing,

collection of medical accounts as well as phone accounts, credit card accounts,

negotiations of settlement and incoming/outgoing call center, general clerical

tasks such as letter request, updating of account information, retail accounts in

addition to other duties assigned by the department manager.

House Manager Shirley, NY

Brighter Tomorrows 2014

My responsibilities include but are not limited to making full house walk through

to make sure the house is safe and secured, taking care of any necessities for

house clients, in house laundry, new client intakes and/or hotline calls,

documenting of all medications as well as the time when the medication is taken,

wrangle clients in case of any confrontations and provide any and all information

that needs to be documented for case manager, keep client daily activities log,

general clerical duties and any other tasks assigned by house director.

Customer Service Representative Miami, FL

Olympus Manage Healthcare 2011

My responsibilities working for Olympus Manage Healthcare in their busy call

center department included provide member benefit and eligibility information,

specify claim information and benefit interpretation to providers, servicing

several customer calls simultaneously, filing and follow up member medical

procedure prior authorization request, make available a member’s verification

of benefits letter, claim submission and status tracking among other duties

assigned by department manager.

Customer Service Professional Jackson, MS

United Healthcare 2009-2010

My responsibilities working at United Healthcare customer service call center

department included but where not limited to explanation of member benefits

and eligibility, inform providers of claims submission and status, appeals, billing

and payment requests. In addition, I was responsible for providing members

benefit materials such as catalog, online information coaching and provider

search.

Clerk Assistant Miami, FL

Florida International University 2008

My duties included student and faculty assistance in the department of Health

Sciences as well as general clerical tasks and other duties assigned by the

Senior Secretary and the department Chair.

Film Room Clerk Miami, FL

Baptist Hospital of Miami 2007-2008

Working in the Film Room included the following responsibilities; customer

service, answer and transfer multiple phone lines, assistant to the in-house

Radiologist, providing patients with radiology samples as well as any and

general clerical duties assigned by the department manager.

Education 1994 – 1998 Miami Senior High Miami, FL

High School Diploma

2002 – 2006 Miami Dade College Miami, FL

Associate Degree in Anthropology

2006 – 2007 Franciscan University Steubenville, OH

Studied History

2007 – 2009 Florida International University Miami, FL

BA in History with Minors in Anthropology/Sociology

References Available upon request

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