Customer Service Representative

Brandon Tinnon **** Fox Run North

Spring Hill, TN 37174

cell: 615-***-****

email:

********@***.***

Professional Statement

An inspiring young professional that desires to incorporate education, work experience, and passion

into a challenging position.

Core Competencies

Inspiring interpersonal skills that effectively communicate organizations objectives and deal with

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multiple relationships from various staff levels, teams, groups, population, and stakeholders.

• Ability to provide comprehensive customer service experience within public human service,

private business, and the hospitality industry.

• A multi tasker that quickly learns new processes, procedures and policies.

• Engages well with other professionals to learn and drive positive results throughout an

organization.

• Ability to assess talent pool and strategically place for maximum performance.

• Develops on going relationships with both athletes and coaches that result in the successful

college recruitment process for the athlete and the institution.

Other Relevant Work Experience

Business Administration Cost Control Strategic Planning

Quality/ Production Goals Process Improvement Performance Goals

Marketing Recruitment Staff development

Professional Experience

Loews Hotels Business Service Center March 2014-

present

F&B Procurement Buyer

Nashville, TN

Oversee the purchasing of food and beverage for the eastern region of Loews Hotels and Resorts.

Annual in excess of $10M.

Delivered results:

• Netted a 5% decrease in perishable food costs by negotiating directly with the vendors within first

90 days.

• Source exotic goods and services.

• Work with vendors and chefs to ensure the delivery of quality products are at a fair price, in a

timely manner.

Worked close with directors and teammates to open new hotels and resorts and meet deadlines

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set by stock holders and ownership group.

Spearhead team meetings to cascade monthly goals.

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Ensure accuracy of 200+ processed orders daily.

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Team Tennessee Women’s Basketball Program March 2014-

present

Operation Manager/ Head Coach

Franklin, TN

Oversee daily operations for Team Tennessee high school basketball program. Recruit young women to

play AAU basketball throughout the state of Tennessee. Effectively teach young ladies how to achieve

maximum performance and teamwork. Assist with logistics; coordinate team travel plans and

community events.

Delivered Results:

• Built and established relationships with many high school coaches and collegiate.

• Able to perform game management duties both on and off the court effectively to help the

organization flourish.

• Trained wide variety of student athletes from beginners to competitive players; encouraging

students to gain and develop skills, knowledge and techniques.

• Evaluated player performance and provided appropriate feedback, balancing criticism with

positive comments and identifying strengths and weaknesses to be improved on.

• Designed practice plans and training tools, as well as weight training and conditioning programs,

that enhanced the athletes strength and ability while decreasing injuries.

State of TN Department of Labor and Workforce Development November 2011-February

2014

Program Specialist I/ Middle TN Career Services Coordinator

Nashville, TN

Oversee 40 counties in Middle Tennessee by providing quality and reputable services to different

communities, while helping the general public with employment skill sets and opportunities. Oversee

five staff members in the career service department. Devise marketing implementation strategies that

enable our division to work alongside employers seeking quality employees.

Delivered results:

• Market to thousands of people seeking employment across Middle Tennessee.

• Implement strategies to support both youth and adult programs.

• Help place hundreds of applicants with job placement programs.

• Conduct programs and workshops to increase job

Courier Express March 2010-October

2011

Regional Recruiter/ Operations Assistant

Nashville, TN

Oversaw operations of staff in the Tennessee Valley Region, which included two states and five different

offices. Devised marketing strategies, truck routes, and other sufficient procedures that enabled

employees to finish all daily goals. Implemented new technology procedures and trained employees on

new equipment.

Delivered results:

• Increased company profitability by acquiring new clientele.

• Recruited and trained employees in the state of Tennessee and Kentucky.

• Devised policies and procedures for employees to help them become more efficient and able to

meet daily and timely goals.

• Spearheaded negotiations for company when dealing with new and current clients.

• Structured and maintained plans for company expansion.

• Kept records of insurance coverage, pension plans, and personnel transactions.

Marriott at Spring Hill Suites March 2009-

November 2010

Front Desk Clerk (part-time)

Nashville, TN

Diabetes Corporation of America September 2008-March

2010

Customer Service Representative

Nashville, TN

Coca-Cola Bottling Consolidated June 2006- July

2008

Target Marketing Intern

Nashville, TN

Education: Middle Tennessee State University, August 2007 Bachelors of Business Administration with a

concentration on Entrepreneurship

Volunteer Experiences: Martha O’Bryan Youth Organization, Nashville Yankees Youth Baseball Organization and The Boyz

Organization of Nashville

Technical Proficiency: Expert user of Microsoft Word, Microsoft Excel and Microsoft PowerPoint

-References available upon request-

Contact this candidate