Administrative Assistant Customer Service

Valerie M. Simkus

**** ****** *****

Sterling Heights, MI 48310

Voice/SMS: 248-***-****

eMail: ********@*****.***

Summary: Computer Typesetter and Administrative Assistant seeking an

Interview or Trial Employment to explore the occupations of Sales

and/or Marketing Clerk and related posi-tions supporting Sales,

Marketing, Business Development, Brand Development, Social Media

Strategy and/or General Business Writing and Research.

Skills and Abilities:

. Reviewed a variety of documents for errors, misspellings and

abnormalities, in support of activities such as business

correspondence, company newsletters, brochures, business cards and

other corporate communications, including the processing of

residential loans

. Effective researcher of people, topics, records, payment

histories, and liens, and able to reliably identify specified results

and file all supporting documentation

. Reviewed mortgage and other legal documents for abnormalities,

inaccuracies and other outstanding issues in support of processing and

closing of FHA refinanced loans

. Proficient with data entry using Sage ACT!, Sage Peachtree,

Microsoft Access, and Microsoft Excel

. Efficient with scanning text, photographs, graphical, and

drafted hardcopy into several electronic formats

. Able to complete industry-specific forms accurately and

reliably, following prescribed methods

. Prepared business and marketing correspondence using Microsoft

Word, Adobe InDesign and reports, presentations and other specialized

documents using Micro-soft Excel, Publisher and PowerPoint

. Composed expense reports, after computing fees, expenses, and

other itemized costs, using Sage Peachtree

. Experienced with intermediate-level website design for

composing or updating website pages using Website Tonight (Godaddy

proprietary application), and Microsoft FrontPage

. Assist in all aspects of office administration, including

reception, routing phone calls, and marketing or survey calls

Education:

June 2012 Baker College, Auburn Hills, MI

Graduated with a Bachelor of Arts in Business Administration,

with a con-

centration of coursework in Marketing, Minor in Graphic

Communications

Dec 1998 Macomb Community College, Warren, MI

Graduated with an Associate of Applied Science in General

Studies and a

minor in Commercial (Graphic) Art and Business Administration.

Valerie M. Simkus Resume Page 2

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Employment History:

Present- Crewperson, McDonald's Restaurants USA, LLC, Sterling

Heights/Troy, MI

Jan 2007 Working in the capacity of Counter Clerk, Beverage and Product

Specialist.

Coordinated in-store special events, such as Product Rollout,

Product (Menu Item)

Sampling, and "Family Night." Have also been instrumental in

the placement of POP,

increase in per Order 'Up-sales' and an increase of Customer

Retention by at least 40%

at whichever location this tenured Crew has worked,

intermittently, since 1988.

May 2012- Receptionist/Office Assistant/Research Assistant, Social

Resources, Inc.,

Aug 2010 North Macomb Center and Headquarters, Macomb Township, MI;

Began as the

Receptionist for this nonprofit organization that provides

vocational and life skills

services for developmentally disabled and mentally impaired

adults. Answered phones,

routed calls, took messages, greeted and directed visitors,

VIP's and clients. Responsi-

bilities were expanded to office administration support,

computer typesetting and assisted

with graphic design. Used Microsoft Publisher to update the

monthly consumer activity

calendars for the site supervisors, and created the master

copies of the calendars for mass

reproduction and distribution to the hundreds of Consumers who

attended each month. Used

Microsoft Excel to record consumer demographics and related

data; used Microsoft Word to

update monthly consumer Goal Sheets for each attendee by

referencing their corresponding

MCCMH Plan of Service and identifying newly established as well

as reinforcing existing

goals. Used the Website Tonight application software (provided

by GoDaddy web hosting

service provider) to redesign outdated agency websites, which

resulted in increased traffic

and search engine optimization, (SEO). Composed routine

correspondence and agency

literature. Composed advertising and marketing copy draft

proposals, requested media

advertising quotes, reviewed proposals with the Executive

Director and principal managers,

and then finalized advertising or marketing copy for in-house or

external distribution.

Unexpectedly recognized and rewarded, along with other

headquarter Office Assistants,

for "Great Team Support" by the Executive Board in 2011.

Jul 2010- Computer Typesetter/Customer Service Representative (Self-

employed Contractor),

Jul 2005 Surfergirl Services, Inc., Warren, MI; Supported multiple and

ongoing advertising

and marketing projects for several small companies spanning a

period of approximately

five years. Consulted with customers to take orders for

typesetting, graphic design

and printing services, and entered text-based and graphic

design orders into a Sage

Peachtree database using a more efficient and intuitive manner

for In the Mix Produc-

tions, (Warren, MI; 2005-2006). Entered customer and

prospective customer contact,

purchase behavior and billing information into a Microsoft

Access database for Expert

Enterprises, Inc., (Warren, MI; 2006-2007). Made business-to-

business calls to market

the Information Technology and Consulting services of Expert

Enterprises, Inc.

June 2006- Administrative Assistant, Scientel Information Technology,

Inc., Bingham Farms, MI;

Mar 2006 Worked on a short-term assignment to assist in the development

of a new marketing

plan to support the Distribution Business Information System,

(DBIS) software, which

was engineered and published by this small company. Updated the

DBIS End-user

Manuals as well as other miscellaneous office duties in support

of the Scientel Founder

and President, Norman Kutemper.

Valerie M. Simkus Resume Page 3

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May 2005- Administrative Assistant, Global Technology Associates,

Dearborn, MI

Jan 2005 Worked on assignment at Key Safety Systems, Inc., located in

Sterling Heights, MI;

Supported automotive test engineers by copying blueprints, and

inserting photographic

and wireform views of seatbelt and airbag restraint systems into

documents. Added

graphic images and text to engineering presentations created in

Microsoft PowerPoint.

Used Microsoft FrontPage to design and update ASIA Group's

Intranet pages of the

corporate website. Made travel and accommodation arrangements

for senior engineers,

compiled expense and other reports.

Jan 2005- Crewperson, Madison Food Services, L.L.C. (McDonald's), Madison

Hghts, MI;

Mar 2004 Worked in the capacities of counter clerk and fast-food worker.

Sep 2003- Department Clerk, Birmingham Bancorp Mortgage Corp, West Bloom

field, MI;

Mar 2001 Researched payment histories, ordered credit reports, and

calculated debt to income

ratios of borrowers seeking to refinance their mortgages.

Reviewed property titles for

abnormalities, outstanding liens, or other issues that would

prevent the loan from closing.

Assisted in the preparation of FHA and HUD documents. Compiled

HUD loan applica-

tion packets for prospective clients. Prepared business

correspondence. Entered data

into departmental database using Microsoft Outlook and

MorVision.

Dec 2000 - Text and Graphics Department Specialist, Manpower Professional,

Mar 2000 Southfield, MI; Worked on assignment at the IBM Corporation,

Sales and Service Center,

located in Southfield, MI. Copied a range of technical or sales

materials into electronic

formats. Typeset and laid out documents using various graphic

and text-based software,

such as Lotus WordPerfect, Lotus 1-2-3, IBM Freelance Graphics,

and Microsoft Visio in

support of various IBM Sales and Systems Consultants.

Dec 1999- Department Clerk, Birmingham Bancorp Mortgage Corporation and

BBC Funding,

May 1999 West Bloomfield, MI;

Compiled loan application packets for Retail Loan Officers.

Selected, designed, ordered

and stored promotional items. Maintained stock of promotional

literature, such as brochures,

loan package offerings, sales info sheets, and flyers.

Submitted orders to print shops for

bulk-order printed materials, which were disseminated by the

company's various Loan

Officers to would-be Borrowers as well as local Real Estate

Agents and other partners.

Contact this candidate