Customer Service Data Entry

Abigail Metzger

**** ***** ******** *****

E: *******.*******@*****.***

West Valley City, Utah 84119

P: 435-***-****

EDUCATION & TRAINING

Salt Lake Community College Taylorsville, UT

Graduated: Spring 2014

Associates in General Studies

GPA: 3.8 / 4.0

Curriculum: English, Non-Profit Event Planning, Economics, Psychology

Honors: Dean's List (all semesters)

Rivendell Sanctuary Bloomington, MN Spring

2012

Curriculum: Theology, Philosophy, Critical Thinking

Summit Semester Pagosa Springs, CO Fall

2011

Curriculum: Christian Apologetics, Church History, English Literature,

Politics, Bible Studies

LEADERSHIP AND VOLUNTEERING

Mexico Missions, Missionary Sonora Province, Mexico

2003 - 2013

Key member in initiating and growing yearly Girls Camps which focused in

developing self-esteem, healthy relationships, promoting education,

nutrition, and discipleship. The program almost doubled in participation

from 13 in 2011 to 22 in 2013

Administered logistical tasks such as ordering supplies for crafts,

lessons, meals for average team of over 20 people from multiple U.S

churches serving an average of 5 local communities which accounted for over

200 kids

Created daily devotionals and skits, which involved weeks of preparation

prior to the mission trip, to generate ownership among the members of the

mission team so that all would have a role in serving the community

Oasis Church, Youth Ministry West Valley, UT

2009 - Present

Directed a team of 8 youth leaders in creating a vision for the Oasis Youth

Group which aligns with the vision of the church as of start of 2014, by

initiating new teaching programs, community events, and discipleship

opportunities.

Communicated to the team of 8 leaders through emails and phone calls, as

well as led group meetings to plan events and curriculum.

Planned and coordinated all youth events from 2012 to 2013, which included

youth camps, community outreach, as well as engaged in joint events with

other local and global ministries such as the Pregnancy Resource Center,

Christian Youth Network, World Vision, and Samaritan's Purse

Developed lessons for the youth group through the use of Power Points and

various internet resources.

Pregnancy Resource Center, Volunteer Salt Lake City, UT

2012 - 2013

Volunteered regularly an average of 4 hours a week and support the center

by engaging in fundraising and awareness events such as Baby Bottle

Fundraiser and the Walk for Life

Orchestrated the re-layout of the Clothes Sorting and the Toys rooms by

sorting through the content of the room, assigning locations for the

various supplies, and labeling the areas for easy visual management

Inventoried and entered data of all toys and accessories at the center and

cross checked them for recalls or adverse effects through the Consumer

Product Safety Commission

WORK EXPERIENCE

Maceys, Produce Clerk Tooele, UT August

2010-June 2014

Responsible for stocking and arranging the produce racks in a clean and

appealing fashion, always keeping timely rotation which ensured safety and

customer satisfaction.

Maintained a friendly and happy disposition toward customers, making sure

to greet them and being available to answer their questions or walk them to

find the items they may be looking for throughout the store

Contributed a large number of ideas for improvement, including an

initiative to donate day-old products to local food bank which has been in

place for the past year, as well as improve our inventory methods by

labeling the inventory coolers in a manner that encourages more efficient

produce rotation in the storage area.

Displayed flexibility in taking special projects outside of normal

responsibility such as ordering produce when stocks were running low,

covering graveyard shifts, taking part in quarterly inventory count, and

participating in focus group to develop ideas on how to promote core values

of the store.

Radisson Hotel, Barista Salt

Lake City, UT June 2014-Present

Served guests coffee and gift shop items according to the "Yes, I can"

policy of the Radisson Hotel standards.

Engaged customers in conversation about themselves and their travels while

creating coffee drinks for them, all in a timely fashion.

Gave suggestions for improvement in the layout and orderliness of the

coffee shop.

Greeted each guest as they walked through the door to make them feel

welcome and wanted in the coffee shop, whether they were purchasing a drink

or simply looking at the shop.

Maintained a calm and relaxed composure during stressful morning and

afternoon rushes.

SKILLS

Proficient English, Basic Spanish

Social Media, Data Entry, Mac OS, MS Word, MS PowerPoint

Event Planning, Program Management, Fundraising, Administration, Team

Building, Customer Service

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