Customer Service Sales

ROXANNE GOLCHINI

***** *** ***** **. ******** Heights CA, 91745

Home: 626-***-**** Cell: 626-***-****

Email: **********@*****.***

OBJECTIVE:

To utilize my extensive sales, customer service and call center experience by providing

the most professional yet personal service that will exemplify and be the most profitable

to your company and myself.

WORK EXPERIENCE:

Make Me Chic, City of Industry, CA 09/2012-08/2014

Customer Service Rep

Serviced existing customers, obtained orders, and established new Customers,

High call volume, multiple phone Lines, Kept management informed by submitting

activity and results reports, such as daily call reports. Resolved customer complaints by

investigating problems, developing solutions, and making recommendations to

management.

Reviewed stock, handled fed ex & shipping inquiries, shipping details and shipping costs.

Maintained friendly customer rapport with tact and professionalism.

Inbound and outbound calls to customers up to 150 calls per day.

Assisted customers with any questions, comments or concerns.

BioTouch Permanent Makeup, Walnut, CA 04/2009-04/2011

Sales Rep.

Serviced existing accounts, obtained orders, and established new accounts, planned and

organized Daily work schedule to call on existing or potential sales outlets and other

trade factors. Kept management informed by submitting activity and results reports,

resolved customer complaints, investigated problems & developed solutions.Placed

outgoing calls, received inbound calls as well as follow-up calls and Emails. Maintained

professional and technical knowledge by attending educational workshops.

Time Warner Cable, Garden Grove, CA 04/2007-03/2009

Inside Sales Rep.

Responsibilities included increase sales of Core products such as:

Digital Cable, High speed Internet, and Digital home phone service plus account

management, price set-up, incoming phone & internet sales quotes, follow-up calls,

closing sales via visits or phone, cold calling, quoting via fax or Email using PDF file

format, & sold company Annual Service Contracts & all supplies for equipment plus

customization products. Increased core sales territory accounts from * to * accounts. Key

member in responding to application, troubleshooting and specification inquiries utilizing

the latest automated customer service tools contributing to a *% increase in service

levels. Customer follow-up process contributing to quality customer service and steady

sales growth, despite poor economic conditions.

G.C. Services, Irwindale, CA 03/2004 - 02/2007

Court Collector

Handled 150-300 calls daily both inbound and outbound calls at a fast pace environment

for a traffic ticket collection agency. Assisted debtor in resolving their debt, while

providing fast and easy resolutions. Read aging reports, collected, researched, and

analyzed data. Processed charge backs. Maintained consistent consumer contacts, files

and payments. Processed debtor paperwork, and payment invoice. Processed check by

phone transactions, credit card transactions, western union and money gram. Verified

debtors payments were posted accurately.

EDUCATION:

High School Diploma- Valley High School, La Puente, CA

Life Skills-L.A WORKS, Irwindale,CA

QUALIFICATIONS:

Fast learner, multi tasked, Excellent Relationship Building, Prospecting, Closing,

Consultative, Custom Service, Marketing, All Microsoft Office (Word, Outlook, Excel,

PowerPoint) Outstanding Communication and Presentation Skills, Honest, Respected,

and Trusted. Self Motivated.

LANGUAGES:

Fluently able to Speak, Read, Write and Translate in spanish.

Contact this candidate