Customer Service Representative

LAURIE A. WEDEL, MSHRD, SPHR

*** ********* ***** *********, ** 17601 p. 717-***-**** e. ***********@*****.***

http://www.linkedin.com/pub/laurie-bouhan/10/263/498

SUMMARY:

Sophisticated Human Resource (HR) Professional with over 20 years of progressively responsible HR Management experience.

Focused on HR Development and the Total Rewards needs of the business in support of its strategic and financial success; through

the implementation of HR developmental processes and metrics that provide the story to drive sound business decisions in all

human capital and organizational strategic plans.

EXPERIENCE:

THE LOOMIS CO. /Wyomissing, PA March 2014- current

VICE-PRESIDENT OF HUMAN RESOURCES

• Initiated HRIS system of record project to reduce the number of parallel systems being maintained

• Developed career paths for the Customer Service Representative positions to reduce turn over

• Instituted job leveling and pay grade project

• Developed an organizational cultural change action plan

METSO USA, INC. /Norcross, GA July 2011- April 2013

MANAGER COMPENSATION & BENEFITS, NA & MEXICO

• Reorganized Compensation & Benefits Team after introducing benefits on-line technology and outsourcing. Eliminated 4

positions saving in excess of $300,000 annually

• Instituted NA & Mexico Benchmark jobs, grades and job leveling allowing for grade position comparison across the

business globally

• Established first ever salary ranges for Metso NA & Mexico to support the businesses in making fair market value offers

to new hires and established internal equity

• Conducted annual bonus/merit increases 2011 & 2012 for 4000 employees 100% manually, supporting the business in

constant data checks for accuracy or reporting structure

• Streamlined benefits billing from multiple segments to one billing entity using consolidated rates per total head count, this

eliminated hundreds of hours of accounting bill backs and maintained each segments experience rating as a stand alone

• Completed a strategic workforce plan to address two must win issues for an aging business segment allowing the firm to

concentrate on the greatest return for their efforts

• Initiated lump sum buy out of frozen deferred pension to save the company additional pension costs.

• Directly involved in all mergers, demergers and acquisitions to facilitate a smooth transition for every employee as well as

making sure all conversions of plans were compliant

• Harmonized policies for bonus and FMLA leave across all segments in a matrices organization, to assure greater accuracy

in payment and compliance

• Established an FLSA audit that highlighted inequities currently in existence and recommended appropriate changes to

legal counsel. Recommended an annual FLSA audit to catch any non-compliant designations occurring over the year that

were not vetted properly

• Created work force plans in anticipation of future recruiting and training needs. Actively involved in recruiting engineers

and technical skilled employees. Involved in creating internships for hard to fill engineering positions.

• Designed and implemented an on-line benefits on-boarding voice over Power Point, used for all new hires. Gave

employees the ability to share decisions for benefits at home with their spouse.

TRANSCEND SERVICES INC. / Atlanta, GA September 2010- July 2011

HRIS, BENEFITS & COMPENSATION MANAGER

• On-Boarding Project Lead for ADP Virtual Edge design and installation. Responsible for all recruiting and on-boarding

employer information e.g. new hire forms, job descriptions, approval flow, benefit enrollment.

• Audit of 401(k) immediately saved the company $100K, procedures put in place to minimize on-going errors and correct

processing.

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LAURIE A. WEDEL, MSHRD, SPHR

135 Greenview Drive Lancaster, PA 17601 p. 717-***-**** e. ***********@*****.***

http://www.linkedin.com/pub/laurie-bouhan/10/263/498

•Reconciled all benefit billing, procedures were put in place to address billing deviations. Saved in excess of $20k.

•Researched & recommended another vendor for HRIS consulting that will save the company in excess of $200K per year.

•Seamlessly added two acquisitions without issue, established Global Company at 4000 employees.

•Produced multiple training opportunities and workshops for Team Leads and Regional Operations Managers.

•Worked with the VP of IT to set up a performance based compensation plan for his team.

•Produced and presented a Conflict Resolution Workshop for Leadership Management

CUMULUS BROADCASTING LLC Atlanta, GA April 2006- August 2009

DIRECTOR OF HUMAN RESOURCES, HR/BENEFITS MANAGER

• Instituted benefit billing reconciliation and set-up interfaces for electronic file exchange between carriers, which resulted

in an annual savings of over $100k.

• Project Lead for an employee self-service web site. Technology allowed the elimination of multiple HR assistant positions

in the markets, which resulted in a savings in excess of $300k annually.

• Converted to all direct deposit and *Paycard payroll, which resulted in an initial $60k savings annually.

• Evaluated insurance programs, safety programs and strategized with vendors to continually reduce claims as well as set

annual goals. *Oversight resulted in reduced annual insurance premiums.

• Administrated company stock plans, ESPP& ESOP as well as quarterly reporting, re-pricing and cancellations.

• Ability to understand the complexities of legal compliance and immediately institute policy and procedural changes to

protect the company’s exposure to Federal and State laws.

• Moved 75% of the employee population enrolled in health benefits to a consumer driven plan by establishing a wellness

and education program. Move resulted in hundreds of thousands of dollars in savings to the company annually.

• Provided guidance to 68 market business managers in 35 states regarding all HR issues.

• Handled all 401k communications, conversion, reconciliation, file loads, loans, and hardship withdrawals as well as

interface with the DOL and ERISSA counsel.

• Managed the accrual process of the self-funded health plan of a publicly traded company of 5000 plus employees

including: lag reports, balance sheets, internal/external audits, funding and financial reporting.

• Created, updated and maintained all job analysis and job descriptions using Mercer data for benchmarking and job grades.

• Acted as back-up to the Payroll Administrator for a multi-state 5000 employee payroll.

• Trained managers on recruiting techniques and interviewing, to assure legal compliance in hiring.

EDUCATION:

VILLANOVA UNIVERSITY Villanova, PA January 2013- August 2014

Master of Science in Human Resource Development (cumulative GPA 3.67 cum laude))

VILLANOVA UNIVERSITY Villanova, PA January 2010-August 2010

Master Human Resources Management Certificate Program (cumulative average 97.92)

Senior Professional Human Resource Certification Designation (SPHR) December 15,

2010

THE NATIONAL CENTER FOR PARALEGAL TRAINING Atlanta, GA Graduated December 1995

ABA Approved Business Transactions Certification (With Honors), ACIS Accredited

“Graduated with Honors”

MILLERSVILLE UNIVERSITY Millersville, PA Graduated May 1990

B.A. in Sociology

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LAURIE A. WEDEL, MSHRD, SPHR

135 Greenview Drive Lancaster, PA 17601 p. 717-***-**** e. ***********@*****.***

http://www.linkedin.com/pub/laurie-bouhan/10/263/498

“Graduated with Departmental Honors, Awarded for Excellence and Leadership, Nominated for All Campus Honors, Received

Alpha Kappa Delta Honorary.”

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