Customer Service Management
Resume:
K. Alexander Williams
**** ******* **. ****** *****, Maryland ● 20748 301-***-**** ● ******************@*****.***
PROFESSIONAL OBJECTIVE
To obtain and secure a challenging position as a Facilities professional, or a comparable position, that will utilize my
years of progressive, labor intensive and facilities experience.
Several years of progressive team leadership and management assistance experience;
SUMMARY OF
assisting with managing facilities operations and support services
QUALIFICATION
Highly motivated, self starter with ability to multi task
S
Ability to adapt to changing environments and /or new concepts
Works well with others, as well as independently
Strong ability to communicate both in person and in writing
Qualified to operate technical and office machinery in a safe productive manner
Ability to drive medium to heavy trucks
Federal Housing Finance Agency (FHFA) Jul. 2012 – May 2013
PROFESSIONAL
EXPERIENCE
Facilities Assistant
Washington, DC
Served as point of contact for FHFA employees when facilities work is needed.
Obtained work requests and scheduled work as appropriate.
Followed up with contractors/vendors as necessary, as well as customers, to determine
if the work has been performed and to the customer’s satisfaction.
Assisted the Facility Operations Specialist in scheduling long term or larger work
requests working with building management representatives and owners.
Scheduled with customers as needed and/or helps prepare long term facility
maintenance repair schedules, ensuring that FHFA staff are kept informed about
impending work and progress of ongoing work.
Maintained and track a variety of records and reports including those regarding safety
inspections/certifications and ensures that building owners are up to date as necessary.
Maintained and track records and develops reports on service calls and maintenance
requirements as well as on customer service issues with vendors.
Prepared requests/purchase orders relating to facility management to include furniture,
equipment, etc.
Assisted the Security, Wellness & Safety division as a Fire and Safety warden for my
floor.
Assisted with financial expense cost analysis.
Accepted delivery of items and works with supply and property management to ensure
that equipment is properly coded and accounted for before installation.
Assisted the Facility Operations staff with space management utilization and allocation;
building alterations and modifications; signage; key control; moving services;
conference and special events support; and related support services.
Assisted with conference/training room scheduling.
Occasionally performed other duties such as hanging a picture or tacking down
carpeting; assisted in setting up furniture, and set up/break down conference rooms and
perform some driving and deliveries upon request.
Assisted in maintaining and ensuring Audio/Visual equipment and devices were in
operable condition for meetings and conferences.
GAP, Solutions Aug. 2011 – Jul. 2012
Facilities Assistant in support of Federal Housing Finance Agency
Washington, DC
Served as point of contact for FHFA employees when facilities work is needed.
Obtained work requests and schedules work as appropriate.
Followed up with contractors/vendors as necessary, as well as customers, to determine
if the work has been performed and to the customer’s satisfaction.
Assisted the Facility Operations Specialist in scheduling long term or larger work
requests working with building management representatives and owners.
Occasionally assisted with scheduling travel arrangements and vouchers.
Scheduled with customers as needed and/or helped prepare long term facility
maintenance repair schedules, ensuring that FHFA staff are kept informed about
impending work and progress of ongoing work.
Maintained and track a variety of records and reports including those regarding safety
inspections/certifications and ensures that building owners are up to date as necessary.
Maintained and track records and develops reports on service calls and maintenance
requirements as well as on customer service issues with vendors.
Prepared requests/purchase orders relating to facility management to include furniture,
equipment, etc.
Received delivery of items and worked with supply and property management to ensure
that equipment is properly coded and accounted for before installation.
Picked up, sorted and distributed mail to FHFA staff.
Picked up, sorted and distributed newspapers to FHFA Executives and Administrative
Assistants.
Assisted the Facility Operations staff with space management utilization and allocation;
building alterations and modifications; signage; key control; moving services;
conference and special events support; and related support services.
Occasionally performed other duties such as hanging a picture or tacking down
carpeting; assisting in setting up furniture, and set up/break down conference rooms
and perform some driving and deliveries upon request.
Produced and issued Agency badges to Federal and Federal Contractor new hires.
Assisted in the punch out of the new building location prior to moving into the new
facility.
Assisted in the coordination and successful relocation of the entire Federal Housing
Finance Agency’s (FHFA) three satellite building locations to one centralized building
location.
Georgetown University Law Center Apr. 2005 – Mar. 2011
Special Events Worker I I, Facilities Management
Washington, DC
Provided managerial assistance in delegating assignments and lead efforts on
scheduled special event operations.
Assisted in coordinating activities related to maintaining building maintenance,
renovations and modernizations projects.
Advised supervisor and department management with improvements in service
regarding work methods, procedures, parts, tools and all related matters for the
effectiveness of operations.
Advised and directed the team; answering complex questions functioning as an expert
resource and maintain all related correspondence/assignments.
Set up and break down office equipment including tables, chairs, podiums and other
specialist items for the University events, meetings, and conferences.
Conducted office moves within the University which included transporting and setting up
office furniture and making sure furniture was presentable by wiping excess dirt/dust
away and polishing wood surfaces.
Provided maintenance service to entire facility to support University operations as
assigned/scheduled, such as, changing light bulbs, replacing light switches, minor
repairs to desks, bookshelves, and installing keyboard trays and hanging pictures.
Ensured economic use of supplies and materials to conserve University resources.
Routinely identified innovative solutions that cut costs in both the short and long term.
Routinely cleaned the inside and outside of the University, using chemical cleaning
products and equipment, following a daily check list.
Ensured security of keys, pagers and radios are assigned appropriately.
Resolved industry related problems or assist in conflict resolutions.
Controlled work overflow, resulting in a smooth running operation with few complaints.
As a Landscaper/Groundskeeper my responsibilities were as follows:
Performed labor duties to ensure a pleasant appearance of the Law Center’s facility;
providing vital maintenance to the exterior of campus.
Assisted in coordinating activities related to maintaining building maintenance,
renovations and modernizations projects.
Performed emergency response maintenance service.
Prepared trash and recyclables for pick up by contracted companies.
Advised supervisor and department management with improvement in service
regarding work methods, procedures, parts, tools and all related matters for the
effectiveness of operations.
Advised and directed the team; answering complex questions functioning as an expert
resource and maintained all related correspondence/assignments.
Ensured economic use of supplies and materials to conserve University resources.
Ensured training and safety to others to improve staff capabilities.
Routinely identified innovative solutions that cut costs in both the short and long term.
Science, Engineer Associates Dec. 2003 – Jan. 2005
(SEA)
Records Management Clerk, in support of U.S. Department of Energy
Washington, DC
Developed and maintained a records management program which includes consultation
and assessment of existing organization and storage of records; inventory and planning;
records reproduction services; destruction of obsolete records; physical movement of
records, and creation of records systems.
Labeled files according to retention and disposal schedules and prepared files for
disposal.
Operate information retrieval systems and respond to requests for health record
information.
Photocopied records and documents and distributed the product to the requesters.
Changed photocopier toner as needed.
Prepare medical, social and administrative statistics and compiled statistics and reports
on activities within records services.
Served as the point of contact within department for the dissemination of information
concerning the records management program from the Records Management Officer
(RMO); and disseminated information to department staff concerning the records
management program.
Maintained stock of the supply area and distributed supplies as requested.
Made continuing surveys of record keeping operations and recommended
improvements in current record management practices including the use of space,
equipment and supplies employed in creating, maintaining, storing and servicing
records.
Performed clerical duties (typing, filing etc).
DDD Company Oct. 1994 – Sept. 2003
Medium Truck Driver/Team Lead i n support of U.S. Department of Justice, Justice
Mgmt Division
Landover, MD
Served as Team Leader of staff, and responsibilities included but not limited to leading
efforts in, transporting deliveries and set up of merchandise, supplies, furniture and
other deliverables.
Provided guidance on processes and procedures and delegated tasks to new workers.
Organized, arranged and computed stock in the warehouse to ensure effective property
management, including furniture, electronic equipment, Xerox paper, agency forms and
excess equipment.
Assisted in coordinating activities involved with moving and relocating office furniture
both internally and externally.
Contacted customers to inform them of the status of their ordered supplies and/or
furniture items in order to expedite the process and prepare them for delivery.
Loaded and unloaded materials, supplies and office furniture.
Inspected agency vehicle and maintained log of vehicle maintenance and supplies.
Assessed and verified contents of inventory merchandise against shipping manifest.
Coordinated the destruction of sensitive materials and disposed of confidential/sensitive
materials in accordance with federal laws and regulations.
Regularly identified anomalies and implemented innovative solutions in service for the
effectiveness of the federal client.
Operated government issued vehicles with capacities under three tons in order to
transport materials to and from specified destinations in a safe and effective manner.
As a Material Handling Laborer in support of U.S Department of Justice my
responsibilities were as follows:
Transported deliveries and set up of merchandise, supplies, furniture and other
deliverables.
Performed laborer activities involved with moving and relocating customer office
furniture both internally and externally.
Loaded and unloaded materials, supplies and office furniture and supplies.
Assessed and verified contents of inventory merchandise against shipping manifest.
Destroyed and disposed confidential/sensitive materials in accordance with federal laws
and regulations.
Operated electrical and diesel powered forklift vehicle to retrieve and transport various
furniture, supplies and other operational and office equipment within the warehouse
facility.
Operated snow removal tractor and plow in inclement weather.
Regularly identified and implemented innovative solutions in service for the effective of
the federal client.
Operated vehicles with capacities under three tons in order to transport materials to and
from specified destinations in a safe and effective manner.
As a Mail Clerk in support of U.S Department of Justice my responsibilities were as
follows:
Received, sorted, and distributed agencies incoming and outgoing mail.
•
Operated automated equipment to assist in the management of mail operations
•
service.
Shredded confidential mail and other documents as required.
•
Loaded and unloaded agencies incoming and outgoing mail.
•
Maintained the cleanliness of the mailroom.
•
Maintained and completed logs and manifest reports.
•
Scanned and processed documents.
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Proficient in Windows 7, MS Office Suite, Word, Excel, Outlook, Power Point and
TECHNICAL SKILLS
Footprints
Proficient with various types of office equipment (Printer, copiers, multi phones
lines, audio/video)
Proficient with various industrial equipment ( Heavy Motor vehicles, fork lift, etc)
Excellent Driving skills (medium to heavy trucks)
Ability to Manage Facilities, Successfully Restructured Company Practices, Policies
and Procedures Regarding General Management of Facilities.
Prince George’s Community College, Continuing Education
ADVANCED
March 2006: Introduction to HVAC/R Level 1 Part 1
EDUCATION
June 2006: Introduction to HVAC/R Level 1 Part 2
April 2013: Locksmithing 101, 102, 201 and 202 (certification received)
Furnished upon request
REFERENCES
Contact this candidate