Customer Service Representative
Resume:
Keila m. davila
River Ridge, LA 70123
Phone 504-***-**** • E-mail ************@*****.***
Objective
Highly skilled and qualified candidate with knowledge of financial accounting. Seeking a
position as Accountant where I can apply my skills and knowledge and continue to grow within
the financial sector.
Work experience
1 Walgreens, Kenner, LA Jan 2013 -
Present
Department Supervisor
2 Sales representative
3 Supervise 3 employees
4 Inventory control
5 Cashier
6 Provide friendly, courteous and efficient customer service.
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8 Brown Greer, New Orleans, LA April 2013 -
Oct 2013
Financial Claims Reviewer
9 Review claims submissions and apply evaluation criteria to determine completeness of
required documentation.
10 Review claims in order to provide information to customers and other council
outside the firm.
11 Data entry
12 Receive and manage inquiries and claims from customers
13 Perform quality control of client database through secondary review of claims
information.
14
15 Oriental Bank, Guayama, P.R Aug 2010 -
Nov 2012
Customer Service Representative-Teller
Keila Davila Resume
Page 2
16 One-on-one customer assistance providing a positive and comfortable environment
with a high level of service
17 Accept deposits, cash checks and process loan payments
18 Receive and manage inquiries and claims from customers
19 Provide support to all branch members
20 Work under pressure with minor supervision
21 Work multiple tasks
22 Achieve referral goals
23
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25 AEE (Authority of Electric Services), Santa Isabel, PR Jan 2007 -
May 2007
26 Accounting Assistant - Intern
27 Assist in payroll activities.
28 Receive and process invoices.
29 Assist in monthly inventory.
30 Assist in compiling information for Financial Statements (Income Statements)
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Education
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Bachelor’s Degree in Business Administration, Accounting – Interamerican University of
Puerto Rico, Magna Cum-Laude.
Skills
Bilingual (English-Spanish)
Proficient in MS Office (Word, Excel, PowerPoint), Peach Tree
Strong Interpersonal and Customer Service Skills
Excellent Organizational Skills
Detail oriented
Multi-tasker
Keila Davila Resume
Page 2
REFERENCES
Carmen Colon – Oriental Bank Operations Manager
Eddie Mitts – Walgreens Manager
Ngoc Dang – Brown Greer Claims Analyst
Nery Vega - Authority of Electric Services Supervisor
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Contact this candidate