Customer Service Life Insurance

Simon Creary

Summary:

Experienced practitioner and leader with youth in a variety of settings, organizations and

responsibilities with complementary experiences in customer relationships, communications

and parliamentary government activities.

Related experience in youth and education:

2013-2014: Schulich School of Education, Nipissing University, North Bay, Ontario. iTeach

Program - using technology to support teaching and learning. Completed this one-year

program that also involved emerging teaching techniques for elementary grades.

2010-2011: Les-Pays-d'en-haut-en-forme, Laurentian Region, Quebec. Program Animator.

According to program mandate: 'Inspire youths and adolescents in Québec into gaining an

active lifestyle’. Ran after-school activities at elementary schools across Laurentian region

north of Montreal, with focus on communities with low socio-economic profiles.

! Tawingo Outdoor Centre, Huntsville, Ontario. Program coordinator. Organized and

2011:

ran leadership-building activities for youth groups using the programs offered by the Centre.

!

2006-2009: Koyo and Suzaku Senior High Schools, Kyoto, Japan and Kamoi Junior High

School, Kanagawa, Japan. Assistant Language Teacher (ALT) with JET Programme.

Responsible for creating stimulating learning experiences to improve the English

communications abilities of Japanese high school students. Responsible as well for developing

and running each Kyoto school's basketball and volleyball programs as well as the English

Speaking Society. Learned Kansai dialect of Japanese in the process.

!

1999-2006: Camp Tawingo, Huntsville, Ontario, leading international summer camp with

participants from around the world. Variety of roles over an eight year period. From

leadership training program in first year to counselor to program coordinator in later

summers, took leadership roles in creating and supervising learning experiences for

participants as well as counseling and the managing of camp experiences for all under

supervision.

!

Other work experience:

! 2012: Transamerica Life Canada, Toronto, Ontario. Customer Service

2011-

Representative (CSR) in Correspondence Department. Involved research and the

communication of detailed answers to life insurance professionals regarding existing insurance

contracts, equally in French and English. Represented the company on resolution of

contractual issues and problem-solved within a small team of professionals.

!

2010: Government of Canada, Parliament Hill, Ottawa Ontario. Assistant to the

Parliamentary Secretary to the Minister for the Status of Women Hon. Rona Ambrose,

Sylvie Boucher M.P. for Beauport-Limoilou. Was the political aide for the Parliamentary

Secretary who served as Government Leader on the Committee for the Status of Women and

as spokesperson for the Minister of the Status of Women in Parliament. Was responsible for all

research and preparatory work regarding the issues at play and in briefing the Parliamentary

Secretary prior to committee meetings and parliamentary debates. Fulfilled this role until the

end of the parliamentary session in August 2010.

! - 2007 Canadian Naval Reserves, HMCS Catarqui, Kingston Ontario. Naval

2005

Communicator, with rank of Ordinary Seaman. Completed Basic Military Qualification Course

(Boot Camp) in 2005 following third year at Queen’s University. Trained as a specialist in

communication at sea on HMCS Cataraqui in Kingston during the following year. In 2006,

completed the Naval Environmental Training Program in Esquimalt, British Columbia.

Requested and received Honourable Discharge in 2007 due to living and working in Japan at

that time.

Education:

! University, Kingston, Ontario

Queen's June 2006

Bachelor of Arts, Honours (BAH) History major;

Senator Frank Carrel Scholarship Award Recipient (’06), Dean’s List (04-06).

! Collegiate Institute, Ottawa, Ontario June 2002

Lisgar

Ontario Secondary School Diploma (OSSD);

Extended French Certificate, Ontario Scholar (’97-'02).

!

Additional Courses & Certificates:

! • Schulich School of Education, Nipissing University, North Bay, Ontario. iTeach Program

- Completed program ('14)

Japanese Language Proficiency Test (JLPT level 3) (’07)

•

Naval Environmental Training Program (NETP), CFB Esquimalt, B.C. (’06)

•

Basic Military Qualification Course (BMQ), CFB Borden, Ontario (’05)

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Canadian Association of Snowboard Instructors, Level 1 (’10);

•

! Skills:

Other

! • Proficient with use of SMART board, Mac and PC platforms (ie. Mac OS X, Windows

7,8).

Compentency with Microsoft Office Applications (ie. Excel, Word.)

•

Fluently bilingual: French and English. Proficient in Japanese.

•

Leadership, communication, and interpersonal skills.

•

! Interests:

Other

! • Running half-marathons and marathons

Creative writing

•

Snowboarding, ice-hockey

•

! information:

Contact

!

Address: 765 des Cailles, Piedmont, QC J0R 1K0

Tel (cell): 647-***-****

e-m: ***********@*******.***

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