Customer Service Manager

Daniel Shaw

**** ***** ***, ***** ****, MN *****

******@***.*** • 952-***-****

Education

Gustavus Adolphus College

Bachelor of Arts, 2005 Major: Psychology

Business coursework: Macroeconomics, Microeconomics, Financial Accounting, and Business Statistics

Software Skills

Microsoft Office Products: Outlook, Powerpoint, Word, Excel

Intuit Quickbooks

Made2Manage

PeopleSoft

Professional Experience

3M (via Volt) 08/2013 – 07/2014, Maplewood, MN

Purchasing/Sourcing Analyst

• Proactively identify and resolve issues within purchase orders (PO) and requisitions.

• Provide assistance in a variety of sourcing activities, including, but not limited to raw materials, supplies, equipment,

services and process/transactional.

• Match and source purchase orders with suppliers.

• Coordination of shipping and delivery schedules in accordance business requirements.

• Update pricing, delivery information and commodity database as needed.

• Working short term projects requiring tracking, analyzing and summarizing of supplier data and performance.

• Source order requests from international vendors, including China and Mexico with a yearly spend of 53 million

dollars.

Waldoch Crafts & Customs 03/2013 08/2013, Forest Lake, MN

Purchasing Manager

•Responsible for procurement activities including, assuming ownership of the order entry process,

responsible for BOM accuracy, processing requests, order placement, supplier evaluation/certification

supplier follow up and price negotiation.

•Responsible for supplier management including expediting and quality assurance.

•Responsible for daily order fulfillment and follow up as it pertains to the Waldoch Custom Center.

•Directly involved in customer (internal and external) satisfaction improvement via superior quality,

service and cost performance.

•Play an active role in cost reduction efforts via negotiations and coordination of internal customers’

requirements with supplier efforts.

•Solve vendor delivery and quality control issues.

•Maintain systems of measurement, accountability and reporting.

•Materials database: Achieve and maintain a high degree of data accuracy, integrity and ownership.

•Assist in corporate purchasing and materials initiatives including common part numbers, supplier

managed inventory, consolidated purchasing agreements, supplier reduction and supplier quality

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Daniel Shaw

1653 Leone Ave, Saint Paul, MN 55106

******@***.*** • 952-***-****

certifications.

•Assist in the implementation of a commodity strategy and delivery assurance of materials to meet

installation schedules.

•Responsible for all aspects of the RGA process for Waldoch Crafts and Custom Center.

•Identify bottleneck areas and over/under capacity situations.

•Responsible for inventory and cycle count process for Waldoch Crafts and Custom Center including

planning, direction, resource allocation and data integrity.

•Maintain a strong working knowledge of advanced purchasing techniques and best practices.

•Maintain philosophy of Continuous Improvement/Lean Manufacturing.

•Interact with R&D, Quality, Operations, Accounting and Sales Management personnel.

•Identify market opportunities (price, product, need) and anticipate changes in market conditions.

Chopper College/Motorsports Academy/EcoCycle 02/2012 05/2012 (Shop Closed) Minneapolis, MN

Project Manager/Purchasing Manager

Managed the procurement of consumables and motorcycle components.

Maintained relationships with vendors and customers.

Maintained project budgets, ensuring that they met or were under budget.

Created and presented progress reports for CEO on projects.

Created a platform describing each employee’s general role in the company.

Created a platform of each employee’s individual role or accountability in new projects.

Created a company operations platform.

Used change management skills to institute new rules and procedures to improve the work environment and increase

efficiency.

Procured individual components for motorcycle projects from multiple vendors, while coordinating the completion and

arrival of components for timely completion of projects.

Used project management software to track goals and progress and to collaborate with team members

Lunchtime Company 01/2001 01/2012 (Shop closed) Burnsville, MN

General Manager

Successfully managed daily operations of full service catering business, including all aspects of the financial and

employee management, purchasing, kitchen operations, customer service, sales and marketing.

Maintained rigorous, complex regulatory compliance required in the food industry.

Managed all aspects of human resources management, including hiring, promotion and development, discipline and

termination.

Addressed and solved customer problems or concerns and maintained customer relationships; making significant

organizational change when necessary.

Significantly improved purchasing efficiency and lowered overhead costs of the food production by applying cost

reducing and timesaving measures.

Solely responsible for spearheading business growth & sustainability through application of industry knowledge,

experience, generating and utilizing creative ideas, and analysis of market trends.

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Daniel Shaw

1653 Leone Ave, Saint Paul, MN 55106

******@***.*** • 952-***-****

Fostered positive vendor relationships at all stages of business operations to ensure a positive relationship when their

services are needed and to utilize as a networking resources.

Managed daily financial operations, including inventory, buying, payroll, accounts payable, accounts receivable, and

cash flow management.

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