Customer Service Manager

SARAH PILON

Cell: 951-***-**** Email: ********@*****.***

**** ***** ****** ******, ** 91786

PROFESSIONAL EXPERIENCE

Owner/Operator 10/2010-06/2014

Sweet & Sasse Princess Tea Parties, Inc. Claremont,

California

• Handled all ownership duties including licenses, permits, insurance, health and safety compliance, food

handling, sales tax and networking. Also designed all company literature in PowerPoint.

• Managed 6 employees including scheduling, event planning, & payroll.

• Created a unique company from the ground up increasing sales 25 percent in the first year.

• Heavy customer service in managing all daily customer accounts & bookings from start to finish which

included processing party contracts, accounts receivables, & accounts payable, reconciling financial,

fuel and mileage statements. Monitored inventory, handled all company purchases.

Office Manager 10/2004-

08/2010

Titan Consolidated Industries, Inc. Fontana,

California

• Emergency Response Customer Service (Very Fast Paced), Dispatching, Accounts Payable/Receivable.

• Invoicing and collections. Small Claim filing. Entered Purchase Orders and B.O.L’s.

• Handled travel itineraries, incoming/outgoing mail and owners personal calendar.

• Profiled and manifested all hazardous and nonhazardous waste for proper pickup and disposal.

• Filed & maintained all permits, insurance, DMV documents, liens, and employee and driver files for 2

companies. Scheduled equipment and fleet maintenance with mechanic for Inspection Files.

• General office duties – faxing, scanning, filing, new employment forms, fuel card monitoring.

Titan Industrial Metal Corp, Inc.

• Customer Service, Accounts Receivables and Payables. Job scheduling and dispatching (2 way radio)

• Handled daily cash withdraws & deposits up to $25,000.00. Managed 3 cashiers including cash

disbursement. Scheduled and tracked all international Inbound/Outbound container shipments.

• Ordered supplies for 2 companies - Office, jobs, yard, equipment parts.

• Answered and directed a 12 line phone system.

Production Manager 09/2001

-08/2004

Alhambra Rubber & Gasket, Inc. El Monte,

California

• Customer Service. Quoting, all order processing. Heavy data entry.

• Ordered & tracked all inventory; Material, gasket dies and molds.

• Created and delegated gasket layouts for 10 employees whom I supervised all time management.

• Scheduled all freightliner, UPS and FedEx pickups and shipments.

• Assisted CPA with Bookkeeping.

EDUCATION

• 1994-1998 Alta Loma High School: Received Diploma • 1999-2000 Chaffey College

TRAINING / EXPERIENCE

• 13 years’ experience working with QuickBooks, Microsoft Excel, Word, Outlook & PowerPoint.

• Type 80 WPM, Ten Key by Touch, Knowledge of all general office & retail equipment.

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