Customer Service Management

Strategic / Supply Chain Executive with over **+ years of multi industry

and multi country experience. Strong technical and business qualifications

in combining people and technology to achieve lasting Strategic and

Operational Excellence. Focused on identifying and capitalizing on

opportunities, enterprise performance management (Strategy,Finance, IT and

Operations) and executing business initiatives.

Practical, demonstrable experience of successfully re-engineering,

enhancing and deploying lean processes, strategy and systems that develop

innovative and cost-effective solutions for enhancing competitiveness,

implementing innovative best practices, and provide change management

expertise.

PROFESSIONAL EXPERIENCE

Warner Bros. -Warner Home Entertainment Group- - URL: www.wb.com Burbank,

CA (2005 - present)

Vice President Business Process Improvement - Current

Director Business Decision Support Global (August 2008-10) and UK (Sep 2006

to August 2008)

2010 - Commercial Benefits Realization Award Winner.

Lead business transformation across enterprise with customer value

propostion. Manage strategic service providers, supply chain management,

develop sourcing and governance models to drive optimal value. Drive

customer service oriented business strategy via Trade Funds optimization,

Product, Demand and Inventory planning to manage P&L impact. Coordinate

Worldwide Alternative Sourcing initiative and develop an effective

governance structure via enterprise transition and Vendor SLA reporting.

Provide Subject matter expertise for executive management team to support

'go to market' initiatives. Lead cross functional project teams; develop

integration project plans and post-implementation plans. Identify, and

manage all planning, execution and integration of all customer service

oriented strategic initiatives.

Re-located to London in 2006 to lead business transformation

internationally and help sustain $1.2B business across EMEA and APAC .

Develop WHE International Balanced Scorecard and performance monitoring

tools across 18 countries. Developed the global service operating model

that is flexible enough to support the enterprise strategic initiatives

(new formats, acquisitions, divestitures, new operating models) worldwide.

Developed robust financial and fiscal models for WHE and provided senior

management with cost/benefit evaluation models to ensure 21.2% growth over

5 year pay back period.

Major projects:

. Negotiated $2.5B deal with contract manufacturers includes assembly,

packaging and fulfillment

. Identified over $110.6M in cost savings via Commercial Benefits

Realization initiatives

. Managed various new technology and product launches to drive $18M in

customer profitability

. Realized over $43.6M in operating contribution improvements with Vendor

Management

. Managed over $60M in Product Life Cycle Management performance and

processes

. Established territory performance tracking models for UK, France,

Germany, Japan, and Australia.

. Established Customer Operating Efficiency dashboard and performance model

to identify over $9.1M in cost savings

. Lead a team to build an IT business investment model of over $18M

including centralization of procurement and order management

. Managed the inventory optimization model and is estimated to deliver

operational savings of ~20% per annum

Director Performance Monitoring, (Promotion), May 2005 to Sep 2006

Manager Business Modeling, Jan 2005 to May 2005

Recruited as a 'Catalyst' to drive help establish WHE as a cost-effective

enterprise and help articulate $4.5B, 600 + employee entertainment leader

objectives by developing WHE Balanced Scorecard with 19 key metrics.

Designed and implemented economic models an application of activity-based

costing to provide cost/benefit trade-off data across the Worldwide

service management process. Developed, planned, and delivered over 9 key

strategic initiatives including comprehensive change management and

practical business transformation solutions.

Major projects:

. Established IT Project Management review process for WHEG and performed

tactical and analytical reviews for over 30+ IT projects. Re-engineered

Service Management processes during the 18-month planning and execution

cycle for $80M+ investment

. Developed Activity based costing models to assess the impact of product

packaging complexities and implemented Demand and Capacity Planning tool

to streamline Operations process potentially in saving $17M

Harman International- URL: www.harman.com - Northridge, CA

Product Planning and Control Manager, (PROMOTION in October 2004) April

2003 to Jan 2005

Assure high-level data and transactional integrity in the MRP system in

order to achieve inventory accuracy of 93%. Oversee all demand planning,

procurement, production material planning cycles and transactions in order

to achieve and maintain inventory levels of $72M. Analyze present customer

driven trends and projections in order to manage plant capacity and

maintain customer service level at 96.5%. Administer direct supervisory

responsibilities for materials personnel including selection, hiring,

training, performance evaluations, and work scheduling.

Major projects:

. Implemented lean manufacturing techniques as related to material

planning, warehouse and material control functions leading 22.5 %

efficiency

. Implemented FIFO as per Toyota's Inventory model and increased inventory

turns from 11.5 to 15.6

. Initiated and successfully launched Vendor managed Inventory systems

resulting in savings of $1.28M

MASTER FOODS USA INC. - URL: www.mars.com - Vernon, CA

Supply Analyst, (PROMOTION) March 2002 to March 2003

Coordinate and communicate with executive management and resolve all

production, logistics, and customer service issues. Develop, analyze, and

implement $270 million production plan for the food segment. Initiated and

implemented cost saving activities and responsible for inventory management

across 8 warehouses in USA.

Major projects:

. Developed financial business models variance and profitability analysis

includes product planning, product launches, promotional and discontinued

items

. Created information databases to track fast -selling items and

coordinating with production sites to ensure target weeks of supply at

all warehouses and improved customer service levels from 87% to 96.5 %

MASTER FOODS USA INC. - URL: www.mars.com - Reno, NV

Master Scheduler, Oct 2000 to March 2002

Conducted in depth statistical analysis of the efficiency rates of the

production site and reported optimal solutions to the management team.

Generate optimum finished production schedules and master production

schedules for 16-week horizon. Provided ad hoc analysis for senior

management on issues such as inventory analysis, shift -pattern analysis

and capacity vs. utilization analysis.

Major projects:

. Developed and enhanced various excel tools for analysis, driving

efficiency in production planning and inventory control

. Lead the site in feasibility discussions and address any production

concerns

. Initiated and successfully launched pack-to-order process, which

generated savings to the tune of $36k annually

. Led and facilitated the site scheduling & logistics, safety, usage and

yield meetings

EDUCATION

. MBA - Supply Chain Management, University of Nevada, Reno, Nevada,

December 2000

. MBA - Finance, Osmania University, Hyderabad, A.P., India, July 1996

. APICS - Certified

. Six Sigma - Certified

Suchi Injati

*******@*****.***

mobile: 1-818-***-****

Suchi Injati - Page 2

*******@*****.***

mobile: 1-818-***-****

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