Customer Service Manager
Resume:
SARAH A RIVERA
MIAMI, FL *****
Phone: 760-***-****
***************@*****.***
Customer Service • Management • Family Readiness Officer • Recreation Assistant
Professional Associate with success in Customer Service, Management and Commercial Loans.
Successful in processing loan applications for AT&T. Determined credit availability and established lines
of credit. Ability to answer phones, provide assistance to customers, office filing and proven management
skills. Maintained supplies and inventory accurately. Ensures maximum merchandising of inventory and
maintains accurate accounting records. Shows efficiency and utilization of personnel and training.
Identifies updated requirements to meet adequate stock levels and inventory control. Proven ability to
answer questions from customers and give technical advice. Fosters strong professional relationships with
team members, management, customers and service providers.
Core Competencies
Responsible for overall operations of AT&T store. Ensures stock is accounted for to include future
requirements. Provides monthly reports on sales, service quality, and productivity goals. Proactive
training on new technology and continuous education on customer service. Identifies inventory
requirements and places a requisition to order new supplies. Has the ability to learn MILSTRIP. Highly
effective Manager with 10-15 employees. Handled warranty issues, plan adjustments. Mentors new
employees and provides on the job training. Provides excellent support and assistance to customers and
team members. Gives guidance to resolve issues. Ability to be flexible and supportive. Provides
employees with bi-yearly work reviews. Hires / fires when necessary. Maintains employee work
schedules. Ensures compliance with company’s regulations and procedures. Ability to cashier, full office
automations skills. Processed daily revenue and made night deposits. Analyzed and verified loan
applications to determine customer’s creditworthiness. Collected deposits if required and established
commercial or consumer loan for clients. Ensures adherence to safety rules and regulations. Provides
monthly classes on safety tips. Ability to coordinate detailed activities for working lunches and business
meetings. Self-motivated individual with problem solving skills. Team player with the ability to multi-
task. Provided clear communication and interpersonal skills.
Ensures that customers have a full understanding of their accounts and how fees and charges work.
Ability to handle high volume stress work environment.
Professional Experience
Teller - WELLS FARGO BANK 2013-PRESENT
Process payments, deposits, withdrawals, send referrals to open checking, savings, debit, credit cards,
loans, mortgages. Buy, sell and convert foreign currency. Process fraud and counterfeit cases. Custodian
of ATM. Add money complete deposit pulls in sole control and dual control. Train new team members
ASSISTANT MANAGER/MANAGER - ATT MOBILITY 2007 - 2011
Analyzed and verified creditworthiness of potential customers. Handled warranty issues and provided
excellent customer service skills. Act as an advocate for the customer, made logical decisions that
balanced customers’ needs with their requirements. Tracked sales appropriately and tested all new
technology before placed on sales floor.
LOAN OFFICER - HARRIS JEWLERS 2006 - 2007
Determined creditworthiness of new clientele. Established a relationship with the customer to match their
needs with requirements. Followed up with customers to verify satisfaction. Helps to resolve customer
complaints and handles all layaway questions and client files. Provides administrative assistance to the
office.
MANAGER – GO WIRELESS/Cingular 2002 - 2006
Provided excellent customer service to current clientele and potential customers. Provided one on one
training with customers to ensure they are familiar with their new phone. Taught classes on new
upcoming cell phone technology to gather customer’s opinions and suggestions. These comments were
used to build future cell phones for cell phone manufactures. Developed long term relationship with
customers and phone manufactures.
Education and Credentials
Attended the Harvard Business Leadership Program through a partnership with the AT&T management
program
Attended Palomar College to earn Associates Degree in Business Management
Rachel Rodriguez
Bianca Velezon
Lina Davenport
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