Customer Service Representative

ANGELICA PATRINA SEALS

**** ******* ****** **********, **** 45239 Phone: 513-***-****

Email: *****.**********@*****.***

OBJECTIVE: To obtain a position as a customer service representative with an

opportunity to enhance relationships with patrons.

SKILLS

SUMMARY: Problem solver

Over ten years experience in customer service

Knowledge of financial audits

Competent with office machines

Proficient in computer operation

EXPERIENCE: 2013-2014 Hoxworth Blood Appointment Center Cincinnati, Ohio

Telercruiter 1

-Take and place Outbound/Inbound calls

-Schedule appointments, Answer questions about the donation process

-Modify the donor’s records

-Participate in training sessions

-Complete reminder calls

2003-2008 National City Bank Cincinnati, Ohio

Customer Service Representative Leader

-Responsible for opening and closing the branch

-Conduct audits of official checks, money orders, ATM transactions

and other tellers

-Balance night deposits and ATM transactions

-Order money for branch

2003 Youthland Academy Cincinnati, Ohio

Toddler Teacher

-Supervise seven children, ages 18 months to 3 years

-Assist children in learning personal hygiene

-Aid children in basic learning skills

-Interact with parents and teachers regarding progress of children

1999-2002 Biggs Cincinnati, Ohio

Cashier

-Operate automated cashier system

-Stock grocery items; inform supervisor about needs

-Greet customers in a friendly manner

-Assist consumers with selections as needed

EDUCATION: 2001 Withrow High School Cincinnati, Ohio

Diploma received

2005-2006 Brown Mackie Community College

Courses in: CPR & Medical Assistance

CERTIFICATIONS/AWARDS: CPR certified 2006

Employee of the Month, National City Bank

Urban League of Greater Cincinnati, Workforce Development Program

Certificate of completion 2011

REFERENCES PROVIDED UPON REQUEST

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