Zakiya J. Lee

**** ***** ****** ****** #***, Rowland Heights, CA 91748

626-***-****

acfupa@r.postjobfree.com

Professional Summary

Administrative support professional experience working in call centers, corporate offices and fast paced

environments demanding strong organizational, technical and interpersonal skills. A trustworthy, ethical,

and driven individual; committed to superior customer service. Confident and poised in interactions with

people at all levels. Detailed-oriented and resourceful in completing projects able to multi-task

effectively.

Education

Ashford University, (2011- 2013) Pacific Oaks College, (2006-2007)

BA in Organizational Management Child Development Certificate

FIDM, (1995-1997)

AA in Merchandise Marketing

Technical Skills

Collections

Typing (45-50 wpm) High volume order processing

MS Word/Excel AmiPro/MAS 90

MS Outlook/PowerPoint Technical Support skills

Certifications

CTEC Certified Tax Preparer Certified Notary Public

Professional Experience

Tarpley Pelham Family Childcare, Duarte, CA

Operations Manager/ 2years experience (current position)

Duties include: All daily operations that involve, payroll, develop program activities, Pre-school

curriculum, meal and menu planning. Coordinate field trips; supervise volunteers, general filing, and

ordering supplies.

Forward Focus YEC, San Bernardino, CA

Executive Assistant/ 4 years 4months experience

Duties Included: Provide telephone reception, general accounting, manage schedule/calendar of events.

Monitor, order and stock supplies. Coordinate all travel arrangements, program development and budget.

San Gabriel Valley YMCA, Covina, CA

Program Supervisor/ 1 year 4months experience

Duties Included: Oversaw operations at a designated program site, created reports and supervised a small

staff. I participated in staff recruitment, hiring, training and scheduling.

Young Visionaries, San Bernardino, CA

Administrative Assistant/ 2 years 2 months experience

Duties Included: Provided excellent secretarial services such as, data archiving, telephone reception,

problem solving and order processing.

Pelham Family Child Care, El Monte, CA

Child Care Provider/ 2years 8months experience

Duties included: Maintained files and reports of enrolled children, created and modified contracts and

documents for facility and provided tutoring and enrichment activities.

Charter Communications, Irwindale, CA

Technical Support/Customer Service Representative/ 1 year experience

Duties Included: Answered multiple inbound calls in call center, assisted customers with internet

technical issues. Placed sales orders, set up new installations and data entry.

EarthLink, Inc., Pasadena, CA

Senior Customer Service Specialist/ 2 years experience

Duties included: Monitored and coached new hires for development and quality training. Business

account maintenance, answered multiple calls in call center and answered customer requests via email,

fax, and by phone. Positive interaction with other departments within the company to find solutions for

customer concerns.

REFERENCES AVAILABLE UPON REQUEST

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