Customer Service Representative
Resume:
Zakiya J. Lee
**** ***** ****** ****** #***, Rowland Heights, CA 91748
*********@*****.***
Professional Summary
Administrative support professional experience working in call centers, corporate offices and fast paced
environments demanding strong organizational, technical and interpersonal skills. A trustworthy, ethical,
and driven individual; committed to superior customer service. Confident and poised in interactions with
people at all levels. Detailed-oriented and resourceful in completing projects able to multi-task
effectively.
Education
Ashford University, (2011- 2013) Pacific Oaks College, (2006-2007)
BA in Organizational Management Child Development Certificate
FIDM, (1995-1997)
AA in Merchandise Marketing
Technical Skills
Collections
Typing (45-50 wpm) High volume order processing
MS Word/Excel AmiPro/MAS 90
MS Outlook/PowerPoint Technical Support skills
Certifications
CTEC Certified Tax Preparer Certified Notary Public
Professional Experience
Tarpley Pelham Family Childcare, Duarte, CA
Operations Manager/ 2years experience (current position)
Duties include: All daily operations that involve, payroll, develop program activities, Pre-school
curriculum, meal and menu planning. Coordinate field trips; supervise volunteers, general filing, and
ordering supplies.
Forward Focus YEC, San Bernardino, CA
Executive Assistant/ 4 years 4months experience
Duties Included: Provide telephone reception, general accounting, manage schedule/calendar of events.
Monitor, order and stock supplies. Coordinate all travel arrangements, program development and budget.
San Gabriel Valley YMCA, Covina, CA
Program Supervisor/ 1 year 4months experience
Duties Included: Oversaw operations at a designated program site, created reports and supervised a small
staff. I participated in staff recruitment, hiring, training and scheduling.
Young Visionaries, San Bernardino, CA
Administrative Assistant/ 2 years 2 months experience
Duties Included: Provided excellent secretarial services such as, data archiving, telephone reception,
problem solving and order processing.
Pelham Family Child Care, El Monte, CA
Child Care Provider/ 2years 8months experience
Duties included: Maintained files and reports of enrolled children, created and modified contracts and
documents for facility and provided tutoring and enrichment activities.
Charter Communications, Irwindale, CA
Technical Support/Customer Service Representative/ 1 year experience
Duties Included: Answered multiple inbound calls in call center, assisted customers with internet
technical issues. Placed sales orders, set up new installations and data entry.
EarthLink, Inc., Pasadena, CA
Senior Customer Service Specialist/ 2 years experience
Duties included: Monitored and coached new hires for development and quality training. Business
account maintenance, answered multiple calls in call center and answered customer requests via email,
fax, and by phone. Positive interaction with other departments within the company to find solutions for
customer concerns.
REFERENCES AVAILABLE UPON REQUEST
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