Customer Service Representative

TRICIA M. JACOBSEN

*** ******* ****** #***, ***********, CT 06489 860-***-**** email:

*********@*******.***

SUMMARY

. Exceptional detailed, organized and highly accurate business

professional with a unique ability to successfully manage multiple

administrative and paralegal projects simultaneously.

. Well-developed interpersonal communication skills to work effectively

with people from diverse professional and cultural backgrounds.

. Proven competencies as a paralegal, courtroom clerk, and

administrative assistant.

EMPLOYMENT HISTORY

12/2013 - Present Legal Compliance Specialist: Q-Lane, LLC,

Plainville, CT

. Review and assimilate reporting documents and procedures required to

establish US Government Services Application (GSA) Multiple Award

Schedule (MAS) inclusion.

. Concisely relay documentation and procedural requirements to company

principals.

. Prepare all reports and documents necessary for the timely filing of

the GSA application.

. Review and analyze internal reporting procedures to ensure GSA

requirements are met.

. Contact appropriate external agencies regarding required documentation

and gather as necessary.

. Submit completed application for GSA review and provide follow up

documentation.

. Establish internal reporting procedures required for preferred vendor

status continuation.

. Establish and execute administrative tasks necessary to ensure ongoing

support of a small business manufacturing enterprise.

06/2013 - 12/2013 Litigation Paralegal: Fazzano & Tomasiewicz, LLC,

Hartford, CT

. Established Personal Injury and Worker's Compensation claims' files.

. Obtained, reviewed, organized and analyzed medical records.

. Conducted computerized medical, scientific, and technical literature

research.

. Drafted and filed all pleadings and motions via the judicial e-file

portal.

. Prepared interrogatory responses and requests for production of

documents.

. Telephone and in-person contact with clients, health care providers,

insurance representatives and others relative to civil litigation and

workers' compensation claims.

12/2005 - 05/2008; and 01/2011 - 06/2013 Temporary Assistant Clerk: State

of Connecticut Superior Court

. Served as court clerk in all Civil and Family proceedings, at multiple

court locations.

. Responsible for Foreclosure Calendar, from accepting ready markings to

entering resulting orders.

. Determined rulings on motions for default for failure to appear or to

plead; and extensions of time.

. Guided jurors through entire trial process from swearing in to verdict

delivery.

. Managed case flow requests and directed them to the Presiding Judge

when appropriate.

. Recorded and entered rulings into judicial database.

. Assisted litigants, attorneys and public parties with Clerk's office

and Case Flow office inquiries.

. Assigned calendar dates for trials, hearings and scheduling orders.

05/2008 - 01/2011 Customer Service Representative: The Hartford Fire

and Casualty Co.

. Provided front-line customer service for Home and Auto Insurance

lines.

. Adhered to underwriting policy standards and expectations.

. Provided explanations with respect to legal coverage limits required

for auto policies based on state requirements.

. Amended insurance declarations based on customer request and/or

industry standard.

EDUCATIONAL EXPERIENCE

University of Connecticut - West Hartford, CT

Certificate of Paralegal Studies; Civil Litigation

Loyola University of Chicago - Chicago, IL

Bachelor of Arts Degree; Organizational Communications

Elgin Community College - Elgin, IL

Associate of Arts Degree; English

COMPUTER/RESEARCH SKILLS

. Civil e-filing; Edison

. Windows 00/XP/Vista; Microsoft 07, Excel

. All major internet search engines

. Prolaw

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