Customer Service Sales
Resume:
Markus Green
**** ***** **, *******, ** *****
******.*******@*****.***
Education
American InterContinental University, Los Angeles, CA
Bachelor of Arts, Criminal Justice
Skills
Excellent time management skills
Effective problem solver
Negotiation expert
Exceptional telephone etiquette
Microsoft Office
Customer Service
Work History
Investor’s Business Daily, Culver City, Ca2002 – 2013
Customer Relations Supervisor
Investigated and resolved customer inquiries and complaints in an empathetic manner
Cross-trained and backed up other customer service managers
Met all customer call guidelines including service levels, handle time and productivity
Solved unresolved customer issues
Identified individual development needs with appropriate training
Maintained accurate records of Customer distribution issues
Trained staff on operating procedures and company services
Supervised a team of 10 employees
Conducted Monthly PowerPoint Presentations to the floor
Oversaw deliveries from point A to its destination
Handled technical/delivery issues via email
Professional Summary
Customer Relations Supervisor bringing extensive call center experience in inbound, outbound and blended environments. Over the years I have acquired strengths in client relations, problem solving, training and development. My exceptional customer care professionalism addresses inquiries and resolves problems as they arise. Before, I was recommended into the Customer Service Department I worked in the sales department for 3 years at the same company. In addition to my last job I have worked temporary jobs as a security guard, apprentice (Welder) and a labor worker. I am able to adapt to any position when needed.
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