Customer Service Engineer

SURAAJ CHARANKAR

****,************ **, *** **,Louisville, KY 40220 ? Phone: 716-***-**** ?

Email: *********.******@*****.***

OBJECTIVE

Seeking a fulfilling position in area of Industrial Engineering, Project

Management and Manufacturing.

SKILLS

. Value Stream Mapping (Flow Charts), Project management, Six Sigma-LEAN

Tools, FMEA, Product Development (NPI) & Process Improvement, Facilities

Designing, Mechanical CAD, GD&T, KAIZEN.

. Problem Solving, Motivated, Good Communication skills, Team Oriented,

Desire to Learn & Lead.

PROFESSIONAL EXPERIENCE

Semikron Inc. Hudson, NH, Power Electronics Industry, Nov 2008 - June 2014

Industrial Project Engineer & Design Engineer

. Responsible for Project Management from bidding to shipping. Developed

Project Scope and Budget. Supervised day-to-day activities by

interacting with Sales, Production & Purchasing.

. Managed & support Continuous Improvement Programs. Part of cross-

functional engineering teams to improve material flow & reduce defects.

Use DMAIC methodology and LEAN tools for analysis.

. Created SOP's to improve work accuracy. Managed PPAP documentation on

automotive project.

. Conducted Vendor Evaluation and did qualification of the supplier that

improved product quality & propelled savings by $50K. Managed submission

of RFI/RFP & RFQ's for procurement & engineering.

. Assisted in identifying quality issues by conducting Root Cause

Analysis. Used quality tools like, Fishbone Diagram, PDCA and Control

Charts for analysis. Worked with RMA and Service Departments to lower

product returns and reduce defects by 30%.

. Worked on Design & Development of New Product (NPI) in power

electronics segment from initial design to product launch. Created

production drawings & Bill of Materials using Solid works/AutoCAD and

handling all engineering documentation as per ISO: 9001 standards.

. Conducted engineering change/manufacturing order (ECO). Part of product

validation and verification team by conducting FMEA's.

. Assisted Production in planning and scheduling inventory to increase

efficiency.

Operation Concepts Inc. Cherry Hill, NJ, Industrial Engg. Consulting

Company, April 2008 - Nov 2008

Industrial Engineer

. Implemented fundamentals of Industrial Engineering like Time Studies,

Lean-5S, Line Balancing, Material Flow Analysis, Value Stream Mapping,

Six Sigma, and Facilities Planning. Visited Client sites and supervised

day-to day activities of projects by conducting meetings and preparing

reports.

Client Projects -

. Gearbox production facility, PA: Proposed future concept layouts in

designing new facility, conducted Line balancing by calculating Takt

times/Cycle times and doing Labour Analysis.

. Catalyst Manufacturing Plant. NJ: Recommended new Material Handling

Equipments by performing Vendor Selection (sending RFI/RFP/RFQ's) for

Equipment installation.

. HVAC production facility, VA: Part of LEAN-5S team to improve work place

environment by adding Visual aids. Proposed Re-design of warehouse

layout by eliminating wastes like WIP inventory. Calculated Standard

time to reduce processing/wait times and recommended LMS software.

INTERNSHIP EXPERIENCE

Larsen & Toubro Ltd., Mumbai, India, Electrical, Construction & Automation

Group, May 2004 - May 2005

Project Intern - Continuous Improvement

. Implemented Value Engineering concept, by providing successful Eco-

Friendly Packing Design of Petrol (Gas station) Pump ensuring product

safety and improvement in quality.

. Improved designs of 'Switchgear cabinets' by using AutoCAD layouts and

achieving 'Standardisation'.

. Created a database in Access/Excel, which monitored the location of all

inventory products using KAIZEN - KANBAN (2-bin) System, that led the way

for improving of Inventory Management System.

. Got hands-on experience in operating shop floor equipments like Press,

Molding Machines & CNC's.

EDUCATION

State University of New York at Buffalo, USA, Feb 2008

Master's in Industrial and Systems Engineering,

University of Mumbai, India, May 2005

Bachelor's Degree and Diploma in Mechanical Engineering,

ACADEMIC PROJECTS

. Product Design - CAD/CAM Project

Generated innovative multi-purpose Key-chain prototype using AUTOCAD,

PROE and RHINO 3-D software on CNC machine.

. Designing of Forecasting Model for University Food Court

Calculated Optimal Order Quantity of Raw Food Stuffs by forecasting the

varying demand using Production Planning methods. Improved efficiency by

reducing food wastage and scrap.

. Simulation project to increase efficiency at University Burger Store

Used ARENA software to simulate and analyse methods to improve customer

efficiency. Increase in customer service by 30% quick response time.

. Six Sigma Methodology at Local bank in Buffalo

Used DMAIC- Six Sigma Methodology for improving the customer service with

Simulation & MINITAB for data verification & process improvement.

. Work Physiology research study at local major retailer to have better

Work Environment by implementing & understanding of OSHA concepts.

OTHER SKILLS/SEMINARS:

. Software: Ms Office, MS Visio, AutoCAD, Solid-works, Ms Project, ARENA,

Pro-E, Minitab, Ms Access Database, Basic C/C++ & SQL, Knowledge of LMS

and ERP Systems, Basics of CNC programming.

. 3rd in State-level paper presentation on topic "Business Solutions

through World Class Techniques".

. Conducted Internal team seminars on - Supply Chain, Six Sigma, Industrial

Finance & ERP, Business Process Re-engineering (BPR)

. Certificate course/Training in AutoCAD/2D -3D, FMEA, Tolerance

Analysis.

. Intent to pursue ASQ-Six Sigma Green Belt Training and

Certification in LEAN & CPIM for future growth.

Contact this candidate