Customer Service Executive Assistant

Mary Judson

Memphis, TN

************@*****.*** - 901-***-****

WORK EXPERIENCE

Automotive Supply Logistics

Army National Guard - Trenton, TN - September 2013 to Present

Executive Assistant

Kemmons Wilson Companies - Memphis, TN - March 2013 to Present

Responsibilities

Provide a high level of administrativery support by conducting research preparing the statistical reports,

handling information request, completing investment litigation, limited partnership, certificate of LA and

management paperwork for Wilson Investment and the real estate development principal.

Senior Executive Assistant to COO/CEO

Church of God In Christ - Memphis, TN - July 2011 to Present

Responsible for organizing and maintaining office services, employee personal, client reporting, and

problem resolution.

Act as the lead in preparation and coordinating of quarterly board meetings, weekly staff meetings and

conventions.

Arranging board member travel arrangements, expense reimbursements, and board meeting logistics, and

acting as a first point of contact for Board Member queries.

Ensure that various administrative tasks such as copying, reviewing outside mail, drafting correspondence,

screening phone calls when requested, and maintaining executive files as needed.

Act as the CEO/COO’s representative and ambassador to external constituents as directed.

Process and maintain expenses for CEO/COO which includes travel, food, hotel, and various departments

monitored CEO/COO by working in conjunction with CFO to and Budget Analyst to track and monitor check

request and all other monitory items in relation to COGIC.

Retention Specialist

Porter Leath Career Place - Memphis, TN - November 2008 to March 2011

* Plan, develop, improve, and communicate methods for selecting, training, and evaluating client participation

and expectations.

* Monitor, assess, track, and record client employment progress to generate company revenue/monthly goals

and objectives

* Prepared periodic reports, financial statements, and records on programs activities, progress, status or other

special reports for management and CFO.

* Develop and maintain effective partnership with partner agencies and client employers to ensure positive

working relationships.

* Supervise Supportive Services (auto repair, dental services, vision services, work uniform services) to clients

that are compliant with program and have emergency barriers that will conflict with their ability to work.

* Develop and devise policies and procedures for the Retention Department and evaluated program

effectiveness to develop improved methods

* Devised evaluation methodology and implements; analyzes results and recommend appropriate action.

* Communicate methods for increasing accuracy on submission of documentation by developing processes

to ensure positive state audits.

* Gather and link information, resolve discrepancies and make strategic recommendations.

* Meet with (through office visits) clients and their employers to ensure stability and to discuss any possible

employment barriers.

* Conduct continual analysis and evaluation of strategic information

* Establish professional relationship with client employers

Operations Manager

HIBBETT SPORTING GOODS - Memphis, TN - 2003 to 2008

* Coordinate and manage subordinates, facilitate interdepartmental communication and allocate tasks and

resources needed.

* Plan, direct, manage, and coordinate store operations.

* Manage day-to-day operations in purchasing, product and vender management, receiving, warehousing,

stock, and picking/packing as well as carrier management.

* Maximized shareholders wealth by turning two target-shrink stores into non-target-shrink stores.

* Facilitated the opening and remodeling of stores.

* Interview, hire, train, and supervised qualifying candidates for all company positions.

* Coordinated weekly employee shift schedules.

* Manage customer support programs and technical trouble shooting related to a company product.

* Headed the development of monthly sale plans to increase overall revenue by implementing programs.

PRN Athletic Trainer for FedEx

HIBBETT SPORTING GOODS - Memphis, TN - 2007 to 2007

* Diagnosed FedEx employees with job related injuries and guided them through daily therapy exercises to

overcome injuries enhancing work performance.

* Stretched, iced, wrapped, and taped injured areas for employees before they reported to their work stations.

* Trained employees on proper lifting techniques to prevent future injuries.

* Maintained the Athletic Training building by entering patient data, keeping files updated and organized.

Program Coordinator for Campus Link

AMERICORPS - Cleveland, MS - 2001 to 2003

* Ensured that all goals and objectives specified were in accordance with established priorities and time

limitations.

* Developed and recommended new or revised goals and objectives.

* Monitored and approved program expenditures ensuring that budget allocations were not over spent.

* Developed and scheduled program work plans in accordance with specifications and funding limitations,

while overseeing daily operations and coordinate activities of programs.

* Confer with and advised staff, students, and volunteers to provide technical advice and problem solving

assistance.

* Improved community programs by generating funds for better

* Coordinate, monitor, and supervised community and statewide program and activities through recruitment

and training of subordinates.

* Interacted and maintained liaison with Delta State student government bodies, faculty, staff and outside/

community agencies.

* Headed fundraisers, community, and statewide events.

* Compiled monthly and fiscal program reports.

* Facilitated the building of Habitat Homes.

EDUCATION

Masters of Business Administration in Education Overview

Delta State University - Memphis, TN

2009

BS in Biology

Delta State University - Cleveland

January 2000 to January 2006

PhD in Health Administration

University of Phoenix - Memphis, TN

2011

SKILLS

Retention Metrics, Strategic Planning, Conflict Management, Cost-Avoidance and Reduction, Risk

Managament, Strategic Implementation and Alignment, Reasource Optimization, Microsoft Suite, Human

Resources, Customer Service, Business Management, Analytical Thinking, Budgeting, Project Management,

Punctual, Excels in fast pace environments, good at analyzing documenation, Familiar with Internal

Organization for Standardization, Exceptional communication and negotiation skills, well developed leadership

skills, Advanced human captial development skills, Auditing skills, Great oral and writting skills, and a fast

learner.

CERTIFICATIONS

OSHA

CPR

GROUPS

IAAP

Alpha Kappa Alpha Sorority Inc.

EWI

March 2014 to Present

Retention & Recruiting Director Chair

ADDITIONAL INFORMATION

* CPR Certification

* Conflict Management

* OSHA Certification

* Strategic Implementation and Alignment

* Resource Optimization

* Retention Metrics

* Strategic Planning

* Cost-Avoidance and Reduction

* Risk Management

* Microsoft Suite

Contact this candidate